Company Logo

Is there an Helpshift outage?

Helpshift status: Systems Active

Last checked: 3 minutes ago

Get notified about any outages, downtime or incidents for Helpshift and 1800+ other cloud vendors. Monitor 10 companies, for free.

Subscribe for updates

Helpshift outages and incidents

Outage and incident data over the last 30 days for Helpshift.

There have been 1 outages or incidents for Helpshift in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!

Sign Up Now

Components and Services Monitored for Helpshift

Outlogger tracks the status of these components for Xero:

Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active
Component Status
Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active

Latest Helpshift outages and incidents.

View the latest incidents for Helpshift and check for official updates:

Updates:

  • Time: May 15, 2024, 2:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 15, 2024, 1:59 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 15, 2024, 12:51 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 15, 2024, 11:43 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: May 9, 2024, 5:57 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 9, 2024, 5:47 a.m.
    Status: Monitoring
    Update: The issue has been fixed. Language AI service is functioning fine. We are monitoring the fix.
  • Time: May 9, 2024, 5:36 a.m.
    Status: Investigating
    Update: We’re experiencing a service outage with Language AI. Our team is currently working to restore the service. We apologize for any inconvenience. Next update in 12:00 PM IST

Updates:

  • Time: April 29, 2024, 2:12 a.m.
    Status: Resolved
    Update: We're pleased to inform you that the incident affecting the performance of Chatbots (Custom Bot, Feedback Bot, Quick Search Bot, Identity Bot) and Webhook delivery has been successfully resolved. Our team has worked diligently to restore normal performance levels, and all systems are now operating as expected. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team ([email protected]) Thank you for your cooperation.
  • Time: April 28, 2024, 6 p.m.
    Status: Monitoring
    Update: The Webhooks and chatbot engine is back to normal now. We are currently monitoring the situation. We apologise for the inconvenience.
  • Time: April 28, 2024, 3:37 p.m.
    Status: Investigating
    Update: We’re currently experiencing degraded performance issues with Chatbots (Custom Bot, Feedback Bot, Quick Search Bot, Identity Bot.), Webhook delivery. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

Updates:

  • Time: April 27, 2024, 12:06 a.m.
    Status: Resolved
    Update: Webhooks are operational now. All the services are fully operational now. We apologize for any inconvenience.
  • Time: April 26, 2024, 10:25 p.m.
    Status: Investigating
    Update: The Chatbot is operational now. The Webhooks are still delayed and we are working on it.
  • Time: April 26, 2024, 9:42 p.m.
    Status: Investigating
    Update: The issue logs are operational now. Chatbot engine and webhooks are still delayed and we are working on it.
  • Time: April 26, 2024, 7:22 p.m.
    Status: Investigating
    Update: We’re currently experiencing degraded performance issues with Chatbots, Issue logs, Webhook delivery. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

Updates:

  • Time: March 21, 2024, 2:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 21, 2024, 1:09 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 21, 2024, 1:07 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 21, 2024, 1:03 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 21, 2024, 1:02 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 21, 2024, 12:50 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 21, 2024, 12:47 p.m.
    Status: Investigating
    Update: Chat Bots, Auto-assignment, Issue Status, Web chat re-engagement currently experiencing degraded performance. Our team is investigating the issue.
  • Time: March 21, 2024, 12:33 p.m.
    Status: Investigating
    Update: The Issue Status is not getting updated. Our team is currently investigating the issue.

Check the status of similar companies and alternatives to Helpshift

Discord
Discord

Systems Active

Aircall
Aircall

Systems Active

Sinch
Sinch

Systems Active

CallRail
CallRail

Systems Active

Phone.com
Phone.com

Systems Active

Mattermost
Mattermost

Systems Active

Dubber
Dubber

Systems Active

getstream.io
getstream.io

Systems Active

Netomi
Netomi

Systems Active

Convoso
Convoso

Systems Active

Plex
Plex

Systems Active

Sedna Systems
Sedna Systems

Systems Active

Frequently Asked Questions - Helpshift

Is there a Helpshift outage?
The current status of Helpshift is: Systems Active
Where can I find the official status page of Helpshift?
The official status page for Helpshift is here
How can I get notified if Helpshift is down or experiencing an outage?
To get notified of any status changes to Helpshift, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Helpshift every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Helpshift do?
Helpshift provides mobile apps and games with a customer service platform that offers an enhanced in-app help experience.

Start monitoring now!

Join OutLogger to be notified when any of your vendors or the components you use experience an outage or down time. Join for free - no credit card required.

Get Started for Free