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Is there an Helpshift outage?

Helpshift status: Systems Active

Last checked: 3 minutes ago

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Helpshift outages and incidents

Outage and incident data over the last 30 days for Helpshift.

There have been 1 outages or incidents for Helpshift in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Helpshift

Outlogger tracks the status of these components for Xero:

Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active
Component Status
Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active

Latest Helpshift outages and incidents.

View the latest incidents for Helpshift and check for official updates:

Updates:

  • Time: Jan. 11, 2024, 3:11 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: Jan. 11, 2024, 2:47 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being released
  • Time: Jan. 11, 2024, 1:36 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Dec. 22, 2023, 5:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 22, 2023, 4:59 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 22, 2023, 3:42 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Dec. 21, 2023, 10:34 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 21, 2023, 10:27 a.m.
    Status: Investigating
    Update: We’re currently experiencing issues with Issue with Third-party integrations [FB, Whatsapp, Discord]. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

Updates:

  • Time: Dec. 19, 2023, 5:27 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 19, 2023, 3:21 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 19, 2023, 3:07 p.m.
    Status: Investigating
    Update: We’re currently experiencing degraded performance issues with Mark as Duplicate and Reject. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.
  • Time: Dec. 19, 2023, 3:07 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Nov. 28, 2023, 5:56 a.m.
    Status: Resolved
    Update: The issue is resolved now. All analytics pipelines are now up to date
  • Time: Nov. 28, 2023, 5:12 a.m.
    Status: Monitoring
    Update: The FAQs analytics pipeline is up to date, synchronized with both Power BI dashboard analytics and the Analytics API. We are actively monitoring the fix
  • Time: Nov. 28, 2023, 4:51 a.m.
    Status: Monitoring
    Update: We have implemented the fix. Issue analytics in powerBI, dashboard analytics is upto date now. Data flow is stable, and we are actively monitoring the implemented fix
  • Time: Nov. 28, 2023, 2:52 a.m.
    Status: Identified
    Update: We have identified the root cause & working on the fix.
  • Time: Nov. 28, 2023, 2:22 a.m.
    Status: Investigating
    Update: We are currently in the process of investigating this issue.
  • Time: Nov. 27, 2023, 11:29 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 27, 2023, 9:47 p.m.
    Status: Investigating
    Update: We are facing a degradation in our analytics pipeline because of which analytics data is stale and refreshed till 6 AM UTC, 27 November, 2023 on PowerBI Template App , Analytics API and Dashboard Analytics. We are investigating the issue and will have an update soon.

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Frequently Asked Questions - Helpshift

Is there a Helpshift outage?
The current status of Helpshift is: Systems Active
Where can I find the official status page of Helpshift?
The official status page for Helpshift is here
How can I get notified if Helpshift is down or experiencing an outage?
To get notified of any status changes to Helpshift, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Helpshift every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Helpshift do?
Helpshift provides mobile apps and games with a customer service platform that offers an enhanced in-app help experience.

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