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Is there an Helpshift outage?

Helpshift status: Systems Active

Last checked: 9 minutes ago

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Helpshift outages and incidents

Outage and incident data over the last 30 days for Helpshift.

There have been 1 outages or incidents for Helpshift in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Helpshift

Outlogger tracks the status of these components for Xero:

Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active
Component Status
Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active

Latest Helpshift outages and incidents.

View the latest incidents for Helpshift and check for official updates:

Updates:

  • Time: Nov. 21, 2023, 7:41 p.m.
    Status: Resolved
    Update: We would like to inform you that the CSV reports are fully functional, all reports are getting generated. Latest hourly reports have uploaded successfully. This issue is resolved.
  • Time: Nov. 21, 2023, 7:01 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue
  • Time: Nov. 21, 2023, 2:42 p.m.
    Status: Investigating
    Update: CSV reports are not operational

Updates:

  • Time: Nov. 21, 2023, 2:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 21, 2023, 1:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 21, 2023, 12:14 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 21, 2023, 11:56 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 21, 2023, 11:54 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Nov. 17, 2023, 12:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 17, 2023, 12:25 p.m.
    Status: Investigating
    Update: Currently, our message delivery workflow is in a degraded state. Messages from agents to end users are experiencing a delay.

Updates:

  • Time: Nov. 1, 2023, 10:15 p.m.
    Status: Resolved
    Update: We are pleased to inform you that we have successfully resolved the webhooks issue and it is back to normal.
  • Time: Nov. 1, 2023, 8:53 p.m.
    Status: Monitoring
    Update: We have increased the scale capacity for webhooks and it has started to recover. I'll share the next update shortly.
  • Time: Nov. 1, 2023, 7:15 p.m.
    Status: Monitoring
    Update: I would like to inform you that everything is back to normal except webhooks. We are working on restoring it. I’ll share an update on webhooks shortly.
  • Time: Nov. 1, 2023, 7 p.m.
    Status: Monitoring
    Update: We are pleased to inform you that we have restored the following features and they are back to normal - Chatbot Dashboard
  • Time: Nov. 1, 2023, 5:48 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 1, 2023, 5:47 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 1, 2023, 5:44 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 1, 2023, 5:40 p.m.
    Status: Investigating
    Update: We are currently experiencing a delay and few features are in degraded state. We are investigating on it.

Updates:

  • Time: Oct. 30, 2023, 10:32 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 30, 2023, 9:58 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 30, 2023, 9:57 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 30, 2023, 9:45 a.m.
    Status: Investigating
    Update: We are still investigating on the issue
  • Time: Oct. 30, 2023, 8:09 a.m.
    Status: Investigating
    Update: Currently we experiencing the issue auto assignment is not working. Our team are investigating on the issue

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Frequently Asked Questions - Helpshift

Is there a Helpshift outage?
The current status of Helpshift is: Systems Active
Where can I find the official status page of Helpshift?
The official status page for Helpshift is here
How can I get notified if Helpshift is down or experiencing an outage?
To get notified of any status changes to Helpshift, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Helpshift every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Helpshift do?
Helpshift provides mobile apps and games with a customer service platform that offers an enhanced in-app help experience.

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