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Is there an iAdvize (HA) outage?

iAdvize (HA) status: Systems Active

Last checked: 7 minutes ago

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iAdvize (HA) outages and incidents

Outage and incident data over the last 30 days for iAdvize (HA).

There have been 1 outages or incidents for iAdvize (HA) in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for iAdvize (HA)

Outlogger tracks the status of these components for Xero:

Mobile App Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
GraphQL API Active
Rest API Active
Webhook Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Engagement Notification Active
iAdvize Messenger Active
Component Status
Mobile App Active
Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
Active
GraphQL API Active
Rest API Active
Webhook Active
Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Active
Engagement Notification Active
iAdvize Messenger Active

Latest iAdvize (HA) outages and incidents.

View the latest incidents for iAdvize (HA) and check for official updates:

Updates:

  • Time: Sept. 14, 2022, 10:41 a.m.
    Status: Resolved
    Update: Between 11:56am and 12:03pm and then 12:16pm and 12:18pm, we noticed an increase in the error rate on our routing engine allowing conversations to be distributed. Following our actions, these errors were resolved.

Updates:

  • Time: Sept. 9, 2022, 3:42 p.m.
    Status: Resolved
    Update: Following the monitoring period, we confirm the resolution of the incident and thank you for your patience.
  • Time: Sept. 9, 2022, 1:44 p.m.
    Status: Monitoring
    Update: We see a return to normal since our last update. However, we continue to actively monitor the platform.
  • Time: Sept. 9, 2022, 1 p.m.
    Status: Monitoring
    Update: We also note that some agents are out of sync with their status. A patch has just been deployed in production and it is necessary to ask users to disconnect / reconnect (or simply refresh their browser) for it to be applied correctly.
  • Time: Sept. 9, 2022, 12:38 p.m.
    Status: Investigating
    Update: We are currently experiencing slowdowns when closing conversations from the desk. Our technical team is currently working to resolve this issue. Next update in 15min

Updates:

  • Time: Aug. 23, 2022, 4:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 23, 2022, 2:24 p.m.
    Status: Monitoring
    Update: The platform is now 100% operational again. Your statistical data is also up to date. Thank you for your patience.
  • Time: Aug. 23, 2022, 2:13 p.m.
    Status: Identified
    Update: Actions have been put in place to stop the slowdowns observed in the early afternoon. The indexing of statistical data is being caught up. Your reports will be updated in a few moments.
  • Time: Aug. 23, 2022, 1:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 23, 2022, 1:49 p.m.
    Status: Investigating
    Update: Our technical team continues its investigations in order to take the right measures to face the slowdowns.
  • Time: Aug. 23, 2022, 1:14 p.m.
    Status: Investigating
    Update: We are currently experiencing slowness on the platform that can generate random errors in the distribution of conversations (or conversation transfers), problems displaying the live activity report or problems updating the conversation report. Our technical team is currently working to resolve this issue.

Updates:

  • Time: Aug. 22, 2022, 12:01 p.m.
    Status: Resolved
    Update: After a monitoring period, we close this incident.
  • Time: Aug. 22, 2022, 9:27 a.m.
    Status: Monitoring
    Update: We have identified the cause and corrected the problem. All numbers are back in service. Only the sending of messages from agents was impacted. We are currently monitoring the activity and thank you for your patience and understanding.
  • Time: Aug. 22, 2022, 8:44 a.m.
    Status: Investigating
    Update: We notice that some of the WhatsApp numbers are no longer functional. It is no longer possible to receive or send messages to these numbers. Our technical team is currently working to solve this problem as soon as possible.

Updates:

  • Time: Aug. 5, 2022, 2:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 5, 2022, 12:46 p.m.
    Status: Monitoring
    Update: Following our actions, we observe a return to a normal situation. We monitor the activity before closing this incident.
  • Time: Aug. 5, 2022, 12:34 p.m.
    Status: Investigating
    Update: We find that some of the WhatsApp numbers do not work. Sending and receiving messages from these numbers does not work. However, no messages are lost. Our technical team is currently investigating the cause of the problem.

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Frequently Asked Questions - iAdvize (HA)

Is there a iAdvize (HA) outage?
The current status of iAdvize (HA) is: Systems Active
Where can I find the official status page of iAdvize (HA)?
The official status page for iAdvize (HA) is here
How can I get notified if iAdvize (HA) is down or experiencing an outage?
To get notified of any status changes to iAdvize (HA), simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of iAdvize (HA) every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does iAdvize (HA) do?
iAdvize is a conversational platform used by over 2000 brands in 100 countries to provide profitable human touch at scale.

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