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Is there an iAdvize (HA) outage?

iAdvize (HA) status: Systems Active

Last checked: 7 minutes ago

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iAdvize (HA) outages and incidents

Outage and incident data over the last 30 days for iAdvize (HA).

There have been 1 outages or incidents for iAdvize (HA) in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for iAdvize (HA)

Outlogger tracks the status of these components for Xero:

Mobile App Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
GraphQL API Active
Rest API Active
Webhook Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Engagement Notification Active
iAdvize Messenger Active
Component Status
Mobile App Active
Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
Active
GraphQL API Active
Rest API Active
Webhook Active
Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Active
Engagement Notification Active
iAdvize Messenger Active

Latest iAdvize (HA) outages and incidents.

View the latest incidents for iAdvize (HA) and check for official updates:

Updates:

  • Time: July 15, 2022, 6:53 a.m.
    Status: Resolved
    Update: After monitoring the activity of our platform concerning the reporting since our last intervention, we didn't notice any new perturbations. The situation is back to normal. Thanks a lot for your patience.
  • Time: July 14, 2022, 9:24 a.m.
    Status: Monitoring
    Update: The situation is now back to normal and all data is updated, our technical team continues the monitoring of our infrastructure.
  • Time: July 14, 2022, 8:55 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented. There is still a delay in the data visible in the reports so they are not in real-time yet.
  • Time: July 14, 2022, 8:39 a.m.
    Status: Investigating
    Update: An incident is currently ongoing on our statistics service. Reports and the live activity are no longer reachable from the interface, and API access is also impacted. We are currently working on the restoration of the service.

Updates:

  • Time: July 19, 2022, 10:02 a.m.
    Status: Postmortem
    Update: ## Incident The iAdvize platform has encountered an instability degrading the user experience : * On July 12, 2022 between 21:36 to 22:32 and then between 22:50 to 23:23 \(UTM\+2\), the display of engagement notifications allowing visitors to start a conversation with an agent from the website was broken. As a result the flow of new Chat/Call/Visio conversations creation has slowed down considerably. Chat/Call/Visio conversations from Mobile SDK were still operational. ## Reasons This was caused by a security update of the internal OS of our servers. This update caused a desynchronization in our internal DNS service preventing the resolution of internal calls within the system and as a consequence, massively degrading the capability of the platform to absorb the incoming traffic. ## Resolution We carried out several successive actions to mitigate and then definitively correct the problem :  * On July 12, we first patched our internal DNS with a hotfix to restore the DNS resolution issues * On July 14, seeing that we were still having side effects with this security update, we decided to rollback it and revert to the latest stable version ## Actions for the future * Plan a new deployment of this security update first on an isolated server in production to verify stability and then on all the servers \(= canary testing\) * Split next security updates into smaller batches in order to validate them step by step in production * Identify a clear and detailled rollback plan for each major security update in order to be more reactive in case of anomalies
  • Time: July 13, 2022, 7:12 a.m.
    Status: Resolved
    Update: This incident has been resolved totally.
  • Time: July 12, 2022, 9:31 p.m.
    Status: Monitoring
    Update: The issue is resolved following our last actions. We are now monitoring the solution and continue to work on a permanent fix to stabilise the platform.
  • Time: July 12, 2022, 9:12 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 12, 2022, 8:51 p.m.
    Status: Investigating
    Update: Please know that a few actions have been done by our technical team. Those seem not to be sufficient to come back to normal activity.
  • Time: July 12, 2022, 8:35 p.m.
    Status: Investigating
    Update: Our technical team is investigating an outage on our platform. It impacts the display of notifications on your Website

Updates:

  • Time: July 6, 2022, 2:59 p.m.
    Status: Resolved
    Update: The problem was solved about 30 minutes ago. During the incident, visitor and agent could exchange written messages but the video did not start correctly on the agent side. After a monitoring period we confirm that the problem is back to normal and close this incident.
  • Time: July 6, 2022, 1:50 p.m.
    Status: Investigating
    Update: We have identified a problem on the Video channel. Once the conversation is started on the visitor's side, it is not correctly displayed in the desk. We are currently investigating the problem.

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Frequently Asked Questions - iAdvize (HA)

Is there a iAdvize (HA) outage?
The current status of iAdvize (HA) is: Systems Active
Where can I find the official status page of iAdvize (HA)?
The official status page for iAdvize (HA) is here
How can I get notified if iAdvize (HA) is down or experiencing an outage?
To get notified of any status changes to iAdvize (HA), simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of iAdvize (HA) every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does iAdvize (HA) do?
iAdvize is a conversational platform used by over 2000 brands in 100 countries to provide profitable human touch at scale.

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