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Is there an iAdvize (HA) outage?

iAdvize (HA) status: Systems Active

Last checked: 3 minutes ago

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iAdvize (HA) outages and incidents

Outage and incident data over the last 30 days for iAdvize (HA).

There have been 1 outages or incidents for iAdvize (HA) in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for iAdvize (HA)

Outlogger tracks the status of these components for Xero:

Mobile App Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
GraphQL API Active
Rest API Active
Webhook Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Engagement Notification Active
iAdvize Messenger Active
Component Status
Mobile App Active
Active
Channel settings Active
Distribution settings Active
Engagement settings Active
Login Active
Sending email Active
Statistics Active
Users management Active
Active
GraphQL API Active
Rest API Active
Webhook Active
Active
Bot service (except IA features) Active
Copilot Agent Active
Copilot Shopper Active
Active
Canned answer Active
Conversation closure Active
Conversation transfert Active
Conversation views Active
Login Active
Message exchange Active
Mirroring / Cobrowsing Active
Active
Call Active
Chat Active
Mobile SDK Active
Video Active
Active
Facebook Active
Facebook Messenger Active
SMS Active
WhatsApp Active
X Active
Active
Engagement Notification Active
iAdvize Messenger Active

Latest iAdvize (HA) outages and incidents.

View the latest incidents for iAdvize (HA) and check for official updates:

Updates:

  • Time: March 22, 2023, 5:03 p.m.
    Status: Resolved
    Update: The problem is now solved and the impacted routing groups are well up to date. We close the incident and thank you again for your patience
  • Time: March 22, 2023, 3:30 p.m.
    Status: Identified
    Update: Following the introduction of a regression this morning on a component used in the method of calculating the composition of routing groups (knowing which agents should be attached to a routing group), we note that the routing groups modified between 9am (CET) and 12pm (CET) today may be affected by this problem As a result, these groups may contain fewer users than they should and therefore some users may no longer receive conversations. We are currently working to resolve this issue by recalculating the composition of all affected distribution groups. We will get back to you as soon as the problem is resolved and thank you in advance for your patience.

Updates:

  • Time: March 14, 2023, 4:41 p.m.
    Status: Resolved
    Update: From Friday evening, March 10th and during the weekend of March 11th and 12th, an instance of our service managing the presence of users connected to the console or from our mobile applications was unhealthy. Users who logged in on this instance on Friday appeared as logged in all weekend in the presence report. These same users were also likely to receive conversations (depending on their availability status on the channel) even if the assignment could not go through. The affected conversations could be distributed when another user became available or until the problem was resolved on Monday morning (CET). Actions are underway to improve the monitoring and resolution time for this type of problem in the future. However, we do not have the possibility to correct the presence statistics. We apologize for the inconvenience.

Updates:

  • Time: Feb. 7, 2023, 3:45 p.m.
    Status: Resolved
    Update: After monitoring the activity of our platform since our last intervention, we didn't notice any new perturbations. The situation is back to normal. Thanks a lot for your patience.
  • Time: Feb. 7, 2023, 12:23 p.m.
    Status: Monitoring
    Update: The situation is back to normal. Messages sent by visitors during the incident will be retrieved and distributed. We are actively monitoring the situation.
  • Time: Feb. 7, 2023, 12:12 p.m.
    Status: Identified
    Update: We are redeploying WhatsApp numbers gradually, starting with the ones with the most processing volume.
  • Time: Feb. 7, 2023, 12:01 p.m.
    Status: Identified
    Update: We are experiencing a problem sending and receiving on the WhatsApp channel for all numbers since 12:40pm CET. Our teams are mobilized to solve this problem.

Updates:

  • Time: Feb. 7, 2023, 9:50 a.m.
    Status: Resolved
    Update: Between 8am and 10:20am CET, we noticed an increase in the error rate on the conversation routing service. A small percentage of conversations were affected resulting in the visitor not being able to initiate the conversation. Slowness on message exchanges could also be observed. Our teams were able to correct the problem.

Updates:

  • Time: Feb. 2, 2023, 12:14 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 2, 2023, 12:02 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 1, 2023, 11:58 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 1, 2023, 11:49 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 1, 2023, 11:49 p.m.
    Status: Investigating
    Update: The connection to the iAdvize administration and discussion panel is currently slow or impossible. We are working on the problem to get it resolved as soon as possible.

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Frequently Asked Questions - iAdvize (HA)

Is there a iAdvize (HA) outage?
The current status of iAdvize (HA) is: Systems Active
Where can I find the official status page of iAdvize (HA)?
The official status page for iAdvize (HA) is here
How can I get notified if iAdvize (HA) is down or experiencing an outage?
To get notified of any status changes to iAdvize (HA), simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of iAdvize (HA) every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does iAdvize (HA) do?
iAdvize is a conversational platform used by over 2000 brands in 100 countries to provide profitable human touch at scale.

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