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Is there an Kustomer outage?

Kustomer status: Systems Active

Last checked: a minute ago

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Kustomer outages and incidents

Outage and incident data over the last 30 days for Kustomer.

There have been 1 outages or incidents for Kustomer in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Kustomer

Outlogger tracks the status of these components for Xero:

Regional Incident Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
OpenAI Active
PubNub Active
Component Status
Regional Incident Active
Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Active
OpenAI Active
PubNub Active

Latest Kustomer outages and incidents.

View the latest incidents for Kustomer and check for official updates:

Updates:

  • Time: July 19, 2023, 9:08 p.m.
    Status: Resolved
    Update: Kustomer is redriving all messages to WhatsApp shortly. Please reach out to support at [email protected] if you have additional questions or concerns.
  • Time: July 19, 2023, 8:54 p.m.
    Status: Identified
    Update: Kustomer is aware of an event affecting WhatsApp that may cause issues with messages being received and sent within the platform. All messages to be sent to WhatsApp will be queued and sent once the Meta WhatsApp API becomes available. To follow along with updates we recommend viewing the status page here: https://metastatus.com/whatsapp-business-api. We are following along as well.
  • Time: July 19, 2023, 8:32 p.m.
    Status: Investigating
    Update: Kustomer is investigating an event affecting WhatsApp Conversations on Prod 1 and Prod 2 that may cause WhatsApp messages to not be created or fail to send from within the platform. Please expect further updates within 30 Minutes and reach out to support at [email protected] if you have additional questions or concerns.

Updates:

  • Time: Aug. 18, 2023, 3:32 p.m.
    Status: Postmortem
    Update: # **Summary** On July 18th, 2023 at 12:50 PM EDT, we received reports from a small subset of customers indicating that they were unable to access the Kustomer platform.  We identified our CDN provider, Amazon CloudFront as the source of these errors and began discussing remediation procedures.  By  1:17 EDT, we began to receive reports of recovery and at 1:26, Amazon posted an update on their status page acknowledging the issue and confirming that it had been resolved.   **Root Cause** Some users who were not already logged in to Kustomer  were unable to access Kustomer from 12:37 PM EDT till 1:13PM due to failures in AWS Cloudfront preventing them from loading our front end assets. # **Timeline** **July 18, 2023** 12:50 PM EDT Kustomer’s support team began receiving reports of a portion of agents being unable to access the platform 12:58 PM EDT The issue was escalated to our on-call engineers, kicking off an investigation 1:10 PM EDT The issue was identified as originating from CloudFront and on-call engineers began planning for remediation 1:17 PM EDT Kustomer support received first reports of recovery from clients 1:26 PM EDT Amazon posted an update acknowledging the issue and confirming that it had been resolved  **Lessons/Improvements** * We are prioritizing additional improvements to our disaster recovery infrastructure to improve response time for temporarily transitioning traffic off of CloudFront to a self-hosted solution in the event of a future CDN issue
  • Time: July 18, 2023, 5:39 p.m.
    Status: Resolved
    Update: Kustomer has resolved an event affecting platform access. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support at [email protected] if you have additional questions or concerns.
  • Time: July 18, 2023, 5:19 p.m.
    Status: Investigating
    Update: Kustomer is aware of an event affecting access to the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 30 minutes and reach out to support at [email protected] if you have additional questions or concerns.

Updates:

  • Time: Aug. 18, 2023, 3:32 p.m.
    Status: Postmortem
    Update: # **Summary** On July 18th, 2023 at 12:50 PM EDT, we received reports from a small subset of customers indicating that they were unable to access the Kustomer platform.  We identified our CDN provider, Amazon CloudFront as the source of these errors and began discussing remediation procedures.  By  1:17 EDT, we began to receive reports of recovery and at 1:26, Amazon posted an update on their status page acknowledging the issue and confirming that it had been resolved.   **Root Cause** Some users who were not already logged in to Kustomer  were unable to access Kustomer from 12:37 PM EDT till 1:13PM due to failures in AWS Cloudfront preventing them from loading our front end assets. # **Timeline** **July 18, 2023** 12:50 PM EDT Kustomer’s support team began receiving reports of a portion of agents being unable to access the platform 12:58 PM EDT The issue was escalated to our on-call engineers, kicking off an investigation 1:10 PM EDT The issue was identified as originating from CloudFront and on-call engineers began planning for remediation 1:17 PM EDT Kustomer support received first reports of recovery from clients 1:26 PM EDT Amazon posted an update acknowledging the issue and confirming that it had been resolved  **Lessons/Improvements** * We are prioritizing additional improvements to our disaster recovery infrastructure to improve response time for temporarily transitioning traffic off of CloudFront to a self-hosted solution in the event of a future CDN issue
  • Time: July 18, 2023, 5:39 p.m.
    Status: Resolved
    Update: Kustomer has resolved an event affecting platform access. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support at [email protected] if you have additional questions or concerns.
  • Time: July 18, 2023, 5:19 p.m.
    Status: Investigating
    Update: Kustomer is aware of an event affecting access to the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 30 minutes and reach out to support at [email protected] if you have additional questions or concerns.

Updates:

  • Time: July 12, 2023, 8:27 p.m.
    Status: Resolved
    Update: Kustomer has resolved an event affecting Reporting in Prod 1 and 2. After careful monitoring, our team has found that affected areas are restored. The final updates of data to catch the reports up to date are in progress. Please reach out to support at [email protected] if you have additional questions or concerns.
  • Time: July 12, 2023, 5:16 p.m.
    Status: Monitoring
    Update: Kustomer has implemented an update to address an event affecting Reporting in Prods 1 and 2. This issue caused delays in reports related to Queues and User work-sessions from updating with the latest data. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further updates within 4 hours and reach out to support at [email protected] if you have additional questions or concerns.

Updates:

  • Time: July 12, 2023, 8:27 p.m.
    Status: Resolved
    Update: Kustomer has resolved an event affecting Reporting in Prod 1 and 2. After careful monitoring, our team has found that affected areas are restored. The final updates of data to catch the reports up to date are in progress. Please reach out to support at [email protected] if you have additional questions or concerns.
  • Time: July 12, 2023, 5:16 p.m.
    Status: Monitoring
    Update: Kustomer has implemented an update to address an event affecting Reporting in Prods 1 and 2. This issue caused delays in reports related to Queues and User work-sessions from updating with the latest data. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further updates within 4 hours and reach out to support at [email protected] if you have additional questions or concerns.

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Frequently Asked Questions - Kustomer

Is there a Kustomer outage?
The current status of Kustomer is: Systems Active
Where can I find the official status page of Kustomer?
The official status page for Kustomer is here
How can I get notified if Kustomer is down or experiencing an outage?
To get notified of any status changes to Kustomer, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Kustomer every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Kustomer do?
Kustomer offers omnichannel messaging, a unified customer view, and AI-powered automations to enhance customer experiences.

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