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Is there an Kustomer outage?

Kustomer status: Systems Active

Last checked: 4 minutes ago

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Kustomer outages and incidents

Outage and incident data over the last 30 days for Kustomer.

There have been 1 outages or incidents for Kustomer in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Kustomer

Outlogger tracks the status of these components for Xero:

Regional Incident Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
OpenAI Active
PubNub Active
Component Status
Regional Incident Active
Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Active
OpenAI Active
PubNub Active

Latest Kustomer outages and incidents.

View the latest incidents for Kustomer and check for official updates:

Updates:

  • Time: Nov. 25, 2022, 3:09 p.m.
    Status: Resolved
    Update: Kustomer has resolved an event impacting instances in Prod2 that caused latency in Queues and Routing. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to Support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 25, 2022, 3:09 p.m.
    Status: Resolved
    Update: Kustomer has resolved an event impacting instances in Prod2 that caused latency in Queues and Routing. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to Support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 25, 2022, 2:22 p.m.
    Status: Monitoring
    Update: Kustomer has implemented an update to address an event in Prod2 that caused latency in Queues and Routing. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further half-hourly updates and reach out to Support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 25, 2022, 1:53 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 25, 2022, 1:53 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 25, 2022, 1:52 p.m.
    Status: Identified
    Update: Kustomer is aware of an event affecting instances in Prod2 that may cause latency in Queues and Routing. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further half-hourly updates and reach out to Support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 25, 2022, 1:52 p.m.
    Status: Identified
    Update: Kustomer is aware of an event affecting instances in Prod2 that may cause latency in Queues and Routing. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further half-hourly updates and reach out to Support at [email protected] if you have additional questions or concerns.

Updates:

  • Time: Nov. 22, 2022, 4:39 p.m.
    Status: Resolved
    Update: Kustomer has resolved the event affecting latency for Knowledge Base pages for prod 2 orgs. We added supports to handle this going forward and after careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 22, 2022, 3:19 p.m.
    Status: Monitoring
    Update: Kustomer has identified that the event affecting latency for Knowledge Base pages for prod 2 orgs was caused by an unexpected spike in knowledge base traffic. Those pages are now stable and fully operational. We are preparing some updates to support and prevent this in the future but have not released them at this time. Our team will continue to monitor this update until the updates are released to ensure the issue is fully resolved and this does not reoccur. Please expect further updates in the next 3 hours and reach out to support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 22, 2022, 12:38 p.m.
    Status: Monitoring
    Update: Kustomer has implemented an update to address an event affecting latency for Knowledge Base pages for prod 2 orgs. Knowledge Base pages should be loading without 502 or 504 errors at this time. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further updates within 3 hours and reach out to support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 22, 2022, 12:10 p.m.
    Status: Identified
    Update: Kustomer has identified an event affecting Knowledge Bases pages in prod 2 that may cause Knowledge base pages to have increased load times or return 502 or 504 errors. Our team is currently working to design and implement a resolution. Please expect further updates within the next 3 hours and reach out to support at [email protected] if you have additional questions or concerns
  • Time: Nov. 22, 2022, 11:54 a.m.
    Status: Investigating
    Update: Kustomer is aware of an event affecting knowledge base pages in prod 2 that may cause knowledge base pages to return 502 or 504 errors or load very slowly. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 1 hour and reach out to support at [email protected] if you have additional questions or concerns.

Updates:

  • Time: Nov. 22, 2022, 4:39 p.m.
    Status: Resolved
    Update: Kustomer has resolved the event affecting latency for Knowledge Base pages for prod 2 orgs. We added supports to handle this going forward and after careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 22, 2022, 3:19 p.m.
    Status: Monitoring
    Update: Kustomer has identified that the event affecting latency for Knowledge Base pages for prod 2 orgs was caused by an unexpected spike in knowledge base traffic. Those pages are now stable and fully operational. We are preparing some updates to support and prevent this in the future but have not released them at this time. Our team will continue to monitor this update until the updates are released to ensure the issue is fully resolved and this does not reoccur. Please expect further updates in the next 3 hours and reach out to support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 22, 2022, 12:38 p.m.
    Status: Monitoring
    Update: Kustomer has implemented an update to address an event affecting latency for Knowledge Base pages for prod 2 orgs. Knowledge Base pages should be loading without 502 or 504 errors at this time. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further updates within 3 hours and reach out to support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 22, 2022, 12:10 p.m.
    Status: Identified
    Update: Kustomer has identified an event affecting Knowledge Bases pages in prod 2 that may cause Knowledge base pages to have increased load times or return 502 or 504 errors. Our team is currently working to design and implement a resolution. Please expect further updates within the next 3 hours and reach out to support at [email protected] if you have additional questions or concerns
  • Time: Nov. 22, 2022, 11:54 a.m.
    Status: Investigating
    Update: Kustomer is aware of an event affecting knowledge base pages in prod 2 that may cause knowledge base pages to return 502 or 504 errors or load very slowly. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 1 hour and reach out to support at [email protected] if you have additional questions or concerns.

Updates:

  • Time: Nov. 17, 2022, 8:17 p.m.
    Status: Resolved
    Update: Our engineers have resolved the underlying issue as of 7:12 EST this morning. New messages have been processing on all affected channels successfully. Re-drive efforts are still underway and missing messages will start to appear as those are completed. Please feel free to reach out to [email protected] if you have any additional questions.
  • Time: Nov. 17, 2022, 8:17 p.m.
    Status: Resolved
    Update: Our engineers have resolved the underlying issue as of 7:12 EST this morning. New messages have been processing on all affected channels successfully. Re-drive efforts are still underway and missing messages will start to appear as those are completed. Please feel free to reach out to [email protected] if you have any additional questions.
  • Time: Nov. 17, 2022, 8:16 p.m.
    Status: Monitoring
    Update: Our engineers have resolved the underlying issue as of 7:12 EST this morning. New messages have been processing on all affected channels successfully. Re-drive efforts are still underway and missing messages will start to appear as those are completed. Please feel free to reach out to [email protected] if you have any additional questions.
  • Time: Nov. 17, 2022, 8:16 p.m.
    Status: Monitoring
    Update: Our engineers have resolved the underlying issue as of 7:12 EST this morning. New messages have been processing on all affected channels successfully. Re-drive efforts are still underway and missing messages will start to appear as those are completed. Please feel free to reach out to [email protected] if you have any additional questions.
  • Time: Nov. 17, 2022, 7:48 p.m.
    Status: Monitoring
    Update: Our engineers continue to work on the redrive mechanisms available for each integration and working towards restoring any impacted messages. Please expect further updates within 4 hours, and reach out to Support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 17, 2022, 7:48 p.m.
    Status: Monitoring
    Update: Our engineers continue to work on the redrive mechanisms available for each integration and working towards restoring any impacted messages. Please expect further updates within 4 hours, and reach out to Support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 17, 2022, 3:26 p.m.
    Status: Monitoring
    Update: Our engineers continue to work on the redrive mechanisms available for each integration and working towards restoring any impacted messages. Please expect further updates within 4 hours, and reach out to Support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 17, 2022, 3:26 p.m.
    Status: Monitoring
    Update: Our engineers continue to work on the redrive mechanisms available for each integration and working towards restoring any impacted messages. Please expect further updates within 4 hours, and reach out to Support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 17, 2022, 12:12 p.m.
    Status: Monitoring
    Update: Kustomer has implemented an update addressing Facebook, Instagram and Twitter messages not appearing in Kustomer. We will continue to monitor to ensure the issue is fully resolved. While this issue has been resolved for any new messages coming into Kustomer, our Engineering team is currently assessing the redrive mechanisms available for each integration and working towards fully restoring any impacted messages. If you have any additional questions or concerns, please reach out to our Support team at [email protected]
  • Time: Nov. 17, 2022, 11:49 a.m.
    Status: Identified
    Update: Kustomer has identified the issue with messages on integrated Facebook, Instagram and Twitter accounts not appearing in Kustomer. Our team is currently working to implement a resolution. Please expect further updates and reach out to Support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 17, 2022, 11:49 a.m.
    Status: Identified
    Update: Kustomer has identified the issue with messages on integrated Facebook, Instagram and Twitter accounts not appearing in Kustomer. Our team is currently working to implement a resolution. Please expect further updates and reach out to Support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 17, 2022, 11:21 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 17, 2022, 11:21 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 17, 2022, 11:19 a.m.
    Status: Investigating
    Update: Kustomer has identified an event affecting Social Media messages on integrated Facebook, Instagram and Twitter accounts not appearing in Kustomer. Our team is currently working to design and implement a resolution. Please expect further half-hourly updates and reach out to Support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 17, 2022, 11:19 a.m.
    Status: Investigating
    Update: Kustomer has identified an event affecting Social Media messages on integrated Facebook, Instagram and Twitter accounts not appearing in Kustomer. Our team is currently working to design and implement a resolution. Please expect further half-hourly updates and reach out to Support at [email protected] if you have additional questions or concerns.

Updates:

  • Time: Nov. 11, 2022, 9:19 a.m.
    Status: Resolved
    Update: Kustomer has resolved an event affecting Searches and Inbox Views in PROD2 instances. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to Support at [email protected] if you have additional questions or concerns.
  • Time: Nov. 11, 2022, 8:35 a.m.
    Status: Monitoring
    Update: Kustomer has implemented an update to address an event impacting Searches and Inbox Views and seeing events are now working as normal. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further half-hourly updates and reach out to Support team at [email protected] if you have additional questions or concerns.
  • Time: Nov. 11, 2022, 8:14 a.m.
    Status: Identified
    Update: Kustomer is aware of an event affecting Searches and Inbox Views in PROD2 instances not updating within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further half-hourly and reach out to Support team at [email protected] if you have additional questions or concerns.

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Frequently Asked Questions - Kustomer

Is there a Kustomer outage?
The current status of Kustomer is: Systems Active
Where can I find the official status page of Kustomer?
The official status page for Kustomer is here
How can I get notified if Kustomer is down or experiencing an outage?
To get notified of any status changes to Kustomer, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Kustomer every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Kustomer do?
Kustomer offers omnichannel messaging, a unified customer view, and AI-powered automations to enhance customer experiences.

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