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Is there an Kustomer outage?

Kustomer status: Systems Active

Last checked: 6 minutes ago

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Kustomer outages and incidents

Outage and incident data over the last 30 days for Kustomer.

There have been 1 outages or incidents for Kustomer in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Kustomer

Outlogger tracks the status of these components for Xero:

Regional Incident Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
OpenAI Active
PubNub Active
Component Status
Regional Incident Active
Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Active
OpenAI Active
PubNub Active

Latest Kustomer outages and incidents.

View the latest incidents for Kustomer and check for official updates:

Updates:

  • Time: May 11, 2023, 5:04 p.m.
    Status: Resolved
    Update: Whatsapp has reported that this issue is now resolved and that all outgoing message traffic is fully recovered. Our engineers are working to redrive Whatsapp messages to ensure successful delivery for Kustomer. Please reach out to support at [email protected] if you have additional questions or concerns. Update: All messages have been redriven
  • Time: May 11, 2023, 4:15 p.m.
    Status: Identified
    Update: Kustomer is aware of an event affecting WhatsApp across Prod 1 that may cause delays in sending and receiving WhatsApp Messages within the platform. Most of these errors are still in our Prod1 environment. However, we are seeing a few errors in our Prod2 environment as well. Please expect further updates within 4 hours and reach out to support at [email protected] if you have additional questions or concerns.
  • Time: May 11, 2023, 3:14 p.m.
    Status: Investigating
    Update: Kustomer is aware of an event reported by Whatsapp that may cause a delay in receiving and sending Whatsapp messages. While most of these errors are in our Prod1 environment, we are seeing a few errors in our Prod2 environment as well. Our team will continue to monitor the status with Whatsapp and redrive events when the issue is resolved. Please refer to the issue by visiting the WhatsApp status page here: https://metastatus.com/whatsapp-business-api

Updates:

  • Time: May 11, 2023, 5:04 p.m.
    Status: Resolved
    Update: Whatsapp has reported that this issue is now resolved and that all outgoing message traffic is fully recovered. Our engineers are working to redrive Whatsapp messages to ensure successful delivery for Kustomer. Please reach out to support at [email protected] if you have additional questions or concerns. Update: All messages have been redriven
  • Time: May 11, 2023, 4:15 p.m.
    Status: Identified
    Update: Kustomer is aware of an event affecting WhatsApp across Prod 1 that may cause delays in sending and receiving WhatsApp Messages within the platform. Most of these errors are still in our Prod1 environment. However, we are seeing a few errors in our Prod2 environment as well. Please expect further updates within 4 hours and reach out to support at [email protected] if you have additional questions or concerns.
  • Time: May 11, 2023, 3:14 p.m.
    Status: Investigating
    Update: Kustomer is aware of an event reported by Whatsapp that may cause a delay in receiving and sending Whatsapp messages. While most of these errors are in our Prod1 environment, we are seeing a few errors in our Prod2 environment as well. Our team will continue to monitor the status with Whatsapp and redrive events when the issue is resolved. Please refer to the issue by visiting the WhatsApp status page here: https://metastatus.com/whatsapp-business-api

Updates:

  • Time: Feb. 3, 2023, 7:36 p.m.
    Status: Resolved
    Update: Our vendor has resolved their incident and after careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support at [email protected] if you have additional questions or concerns.
  • Time: Feb. 3, 2023, 7:06 p.m.
    Status: Monitoring
    Update: Kustomer has been made aware that our third-party vendor is no longer experiencing issues. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further updates within 30 minutes and reach out to support at [email protected] if you have additional questions or concerns.
  • Time: Feb. 3, 2023, 4:50 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Our team will continue to monitor the status with our vendor. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns. Additional information can be found here: https://status.postmarkapp.com/
  • Time: Feb. 3, 2023, 4:11 p.m.
    Status: Investigating
    Update: Kustomer is aware of an event reported by one of our third party vendors affecting Email on Prod1 and Prod 2 that may cause delays in outbound emails sent and delays in notifications within the platform. Our team will continue to monitor the status with our vendor. Please expect further updates within 1 hour and reach out to support if you have additional questions or concerns.

Updates:

  • Time: Feb. 3, 2023, 7:36 p.m.
    Status: Resolved
    Update: Our vendor has resolved their incident and after careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support at [email protected] if you have additional questions or concerns.
  • Time: Feb. 3, 2023, 7:06 p.m.
    Status: Monitoring
    Update: Kustomer has been made aware that our third-party vendor is no longer experiencing issues. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further updates within 30 minutes and reach out to support at [email protected] if you have additional questions or concerns.
  • Time: Feb. 3, 2023, 4:50 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Our team will continue to monitor the status with our vendor. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns. Additional information can be found here: https://status.postmarkapp.com/
  • Time: Feb. 3, 2023, 4:11 p.m.
    Status: Investigating
    Update: Kustomer is aware of an event reported by one of our third party vendors affecting Email on Prod1 and Prod 2 that may cause delays in outbound emails sent and delays in notifications within the platform. Our team will continue to monitor the status with our vendor. Please expect further updates within 1 hour and reach out to support if you have additional questions or concerns.

Updates:

  • Time: Dec. 17, 2022, 5:36 p.m.
    Status: Resolved
    Update: The sending delays are now all cleared and we are updating the Status to resolved. We appreciate your patience through this issue.
  • Time: Dec. 17, 2022, 6:30 a.m.
    Status: Identified
    Update: Kustomer is still aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected. Postmark has identified the upstream third party vendor that is the root cause of the issue causing email delays, and is working on full mitigation. They are continuing to send email and work through the queues as fast as possible You may want to use alternate channels of communication temporarily. Our team will continue to monitor the status with our vendor. Please expect further updates within 3 hours or more depending on the third party and reach out to support if you have additional questions or concerns. You can also follow postmarks status at https://ea5d5bbc.sorryapp.com/
  • Time: Dec. 17, 2022, 6:30 a.m.
    Status: Identified
    Update: Kustomer is still aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected. Postmark has identified the upstream third party vendor that is the root cause of the issue causing email delays, and is working on full mitigation. They are continuing to send email and work through the queues as fast as possible You may want to use alternate channels of communication temporarily. Our team will continue to monitor the status with our vendor. Please expect further updates within 3 hours or more depending on the third party and reach out to support if you have additional questions or concerns. You can also follow postmarks status at https://ea5d5bbc.sorryapp.com/
  • Time: Dec. 16, 2022, 10:04 p.m.
    Status: Identified
    Update: Kustomer is aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected. Postmark is seeing improvements in the outbound sending service, but still seeing delays. Delays of longer than 1.5 hours have been reported for some messages but delay times do vary. You may want to use alternate channels of communication temporarily. Our team will continue to monitor the status with our vendor. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns. You can also follow along at https://ea5d5bbc.sorryapp.com/
  • Time: Dec. 16, 2022, 10:04 p.m.
    Status: Identified
    Update: Kustomer is aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected. Postmark is seeing improvements in the outbound sending service, but still seeing delays. Delays of longer than 1.5 hours have been reported for some messages but delay times do vary. You may want to use alternate channels of communication temporarily. Our team will continue to monitor the status with our vendor. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns. You can also follow along at https://ea5d5bbc.sorryapp.com/
  • Time: Dec. 16, 2022, 9:34 p.m.
    Status: Identified
    Update: Kustomer is aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected. Postmark is seeing improvements in the outbound sending service, but still seeing delays. Our team will continue to monitor the status with our vendor. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns. You can also follow along at https://ea5d5bbc.sorryapp.com/
  • Time: Dec. 16, 2022, 9:34 p.m.
    Status: Identified
    Update: Kustomer is aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected. Postmark is seeing improvements in the outbound sending service, but still seeing delays. Our team will continue to monitor the status with our vendor. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns. You can also follow along at https://ea5d5bbc.sorryapp.com/
  • Time: Dec. 16, 2022, 7:39 p.m.
    Status: Identified
    Update: Kustomer is aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected. Postmark is seeing improvements in the outbound sending service, but still seeing delays. Our team will continue to monitor the status with our vendor. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns. You can also follow along at https://status.postmarkapp.com/incidents/277086
  • Time: Dec. 16, 2022, 7:39 p.m.
    Status: Identified
    Update: Kustomer is aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected. Postmark is seeing improvements in the outbound sending service, but still seeing delays. Our team will continue to monitor the status with our vendor. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns. You can also follow along at https://status.postmarkapp.com/incidents/277086
  • Time: Dec. 16, 2022, 6:57 p.m.
    Status: Identified
    Update: Kustomer is aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected. Our team will continue to monitor the status with our vendor. Please expect further updates within 30 mins and reach out to support if you have additional questions or concerns. You can also follow along at https://status.postmarkapp.com/incidents/277086
  • Time: Dec. 16, 2022, 6:57 p.m.
    Status: Identified
    Update: Kustomer is aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause delays in sending outbound emails within the platform. Other channels are not affected. Our team will continue to monitor the status with our vendor. Please expect further updates within 30 mins and reach out to support if you have additional questions or concerns. You can also follow along at https://status.postmarkapp.com/incidents/277086

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Frequently Asked Questions - Kustomer

Is there a Kustomer outage?
The current status of Kustomer is: Systems Active
Where can I find the official status page of Kustomer?
The official status page for Kustomer is here
How can I get notified if Kustomer is down or experiencing an outage?
To get notified of any status changes to Kustomer, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Kustomer every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Kustomer do?
Kustomer offers omnichannel messaging, a unified customer view, and AI-powered automations to enhance customer experiences.

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