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Is there an Kustomer outage?

Kustomer status: Systems Active

Last checked: 6 minutes ago

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Kustomer outages and incidents

Outage and incident data over the last 30 days for Kustomer.

There have been 1 outages or incidents for Kustomer in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Kustomer

Outlogger tracks the status of these components for Xero:

Regional Incident Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
OpenAI Active
PubNub Active
Component Status
Regional Incident Active
Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Active
OpenAI Active
PubNub Active

Latest Kustomer outages and incidents.

View the latest incidents for Kustomer and check for official updates:

Updates:

  • Time: Sept. 13, 2023, 5:08 p.m.
    Status: Resolved
    Update: All errors have been redriven. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support at [email protected] if you have additional questions or concerns.
  • Time: Sept. 13, 2023, 4:31 p.m.
    Status: Monitoring
    Update: Kustomer is monitoring an issue impacting the WhatsApp API and outbound sends from our platform. Errors will be redriven when delays and errors resolve.

Updates:

  • Time: Sept. 12, 2023, 2:07 p.m.
    Status: Resolved
    Update: Kustomer has resolved an event affecting Workflows causing latency in the platform. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support at [email protected] if you have additional questions or concerns.
  • Time: Sept. 12, 2023, 1:43 p.m.
    Status: Monitoring
    Update: Kustomer has identified and implemented a change to address an issue affecting Workflows causing latency in the platform. The latency has returned to normal levels. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further updates within 1 hour and reach out to support at [email protected] if you have additional questions or concerns.
  • Time: Sept. 12, 2023, 1:22 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issues related to latency in the platform. Please expect further updates within 30 minutes and reach out to support over chat or at [email protected] if you have additional questions or concerns.
  • Time: Sept. 12, 2023, 12:50 p.m.
    Status: Investigating
    Update: Kustomer is investigating an event affecting workflows that may cause latency in the platform and delays in messages being ingested. Our team is currently working to identify the issue. Please expect further updates within 30 mintues and reach out to support over chat or at [email protected] if you have additional questions or concerns.

Updates:

  • Time: Sept. 12, 2023, 2:07 p.m.
    Status: Resolved
    Update: Kustomer has resolved an event affecting Workflows causing latency in the platform. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support at [email protected] if you have additional questions or concerns.
  • Time: Sept. 12, 2023, 1:43 p.m.
    Status: Monitoring
    Update: Kustomer has identified and implemented a change to address an issue affecting Workflows causing latency in the platform. The latency has returned to normal levels. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further updates within 1 hour and reach out to support at [email protected] if you have additional questions or concerns.
  • Time: Sept. 12, 2023, 1:22 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issues related to latency in the platform. Please expect further updates within 30 minutes and reach out to support over chat or at [email protected] if you have additional questions or concerns.
  • Time: Sept. 12, 2023, 12:50 p.m.
    Status: Investigating
    Update: Kustomer is investigating an event affecting workflows that may cause latency in the platform and delays in messages being ingested. Our team is currently working to identify the issue. Please expect further updates within 30 mintues and reach out to support over chat or at [email protected] if you have additional questions or concerns.

Updates:

  • Time: Aug. 30, 2023, 12:56 p.m.
    Status: Resolved
    Update: After careful monitoring, our team confirms the issue with IG comments has been resolved. Please reach out to our Support team at [email protected] if you have additional questions or concerns.
  • Time: Aug. 30, 2023, 12:56 p.m.
    Status: Resolved
    Update: After careful monitoring, our team confirms the issue with IG comments has been resolved. Please reach out to our Support team at [email protected] if you have additional questions or concerns.
  • Time: Aug. 30, 2023, 6:36 a.m.
    Status: Identified
    Update: We continue to await 3rd party resolution on Instagram comments not being ingested in the platform. Please reach out to [email protected] if you have questions and expect further updates.
  • Time: Aug. 30, 2023, 6:36 a.m.
    Status: Identified
    Update: We continue to await 3rd party resolution on Instagram comments not being ingested in the platform. Please reach out to [email protected] if you have questions and expect further updates.
  • Time: Aug. 29, 2023, 9:53 p.m.
    Status: Identified
    Update: We have identified the problem and are currently awaiting 3rd party resolution. Please reach out to [email protected] if you have questions, and expect further updates within 1 hour.
  • Time: Aug. 29, 2023, 9:53 p.m.
    Status: Identified
    Update: We have identified the problem and are currently awaiting 3rd party resolution. Please reach out to [email protected] if you have questions, and expect further updates within 1 hour.
  • Time: Aug. 29, 2023, 8:28 p.m.
    Status: Investigating
    Update: We have identified the problem and are currently awaiting 3rd party resolution. Please reach out to [email protected] if you have questions, and expect further updates within 1 hour.
  • Time: Aug. 29, 2023, 8:28 p.m.
    Status: Investigating
    Update: We have identified the problem and are currently awaiting 3rd party resolution. Please reach out to [email protected] if you have questions, and expect further updates within 1 hour.
  • Time: Aug. 29, 2023, 7:20 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. For any questions please reach out to [email protected]. Please expect further updates within 1 hour.
  • Time: Aug. 29, 2023, 7:20 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. For any questions please reach out to [email protected]. Please expect further updates within 1 hour.
  • Time: Aug. 29, 2023, 5:59 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. For any questions please reach out to [email protected]. Please expect further updates within 1 hour.
  • Time: Aug. 29, 2023, 5:59 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. For any questions please reach out to [email protected]. Please expect further updates within 1 hour.
  • Time: Aug. 29, 2023, 4:58 p.m.
    Status: Investigating
    Update: Kustomer has identified an event affecting Instagram comments on Prod 1 and 2 that may cause comments to not be ingested into the platform. Our team is currently working on identifying the issue. Please expect further updates within 1 hour and reach out to support at [email protected] if you have additional questions or concerns.
  • Time: Aug. 29, 2023, 4:58 p.m.
    Status: Investigating
    Update: Kustomer has identified an event affecting Instagram comments on Prod 1 and 2 that may cause comments to not be ingested into the platform. Our team is currently working on identifying the issue. Please expect further updates within 1 hour and reach out to support at [email protected] if you have additional questions or concerns.

Updates:

  • Time: Aug. 29, 2023, 3:46 p.m.
    Status: Resolved
    Update: Kustomer has identified that the errors were a result of an issue with our third party vendor, Whatsapp. The elevated error rates have now resolved on their end and all Whatsapp channels are operational.
  • Time: Aug. 29, 2023, 3:36 p.m.
    Status: Identified
    Update: We're investigating an issue with elevated Whatsapp errors. Our team is currently working to identify the cause of this issue. Please expect further updates within 30 minutes and reach out to support via Chat if you have additional questions or concerns.

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Frequently Asked Questions - Kustomer

Is there a Kustomer outage?
The current status of Kustomer is: Systems Active
Where can I find the official status page of Kustomer?
The official status page for Kustomer is here
How can I get notified if Kustomer is down or experiencing an outage?
To get notified of any status changes to Kustomer, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Kustomer every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Kustomer do?
Kustomer offers omnichannel messaging, a unified customer view, and AI-powered automations to enhance customer experiences.

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