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Is there an Kustomer outage?

Kustomer status: Systems Active

Last checked: 7 minutes ago

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Kustomer outages and incidents

Outage and incident data over the last 30 days for Kustomer.

There have been 1 outages or incidents for Kustomer in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Kustomer

Outlogger tracks the status of these components for Xero:

Regional Incident Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
OpenAI Active
PubNub Active
Component Status
Regional Incident Active
Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Active
OpenAI Active
PubNub Active

Latest Kustomer outages and incidents.

View the latest incidents for Kustomer and check for official updates:

Updates:

  • Time: Aug. 29, 2023, 3:46 p.m.
    Status: Resolved
    Update: Kustomer has identified that the errors were a result of an issue with our third party vendor, Whatsapp. The elevated error rates have now resolved on their end and all Whatsapp channels are operational.
  • Time: Aug. 29, 2023, 3:36 p.m.
    Status: Identified
    Update: We're investigating an issue with elevated Whatsapp errors. Our team is currently working to identify the cause of this issue. Please expect further updates within 30 minutes and reach out to support via Chat if you have additional questions or concerns.

Updates:

  • Time: Aug. 2, 2023, 4:04 p.m.
    Status: Resolved
    Update: Kustomer is now seeing Whatsapp messages successfully send and Meta has communicated their team has deployed a fix to the issue. While the issue is resolved, our engineering team will redrive messages that failed to send during this time. Please feel free to reach out to [email protected] should you have any additional questions.
  • Time: Aug. 2, 2023, 3:40 p.m.
    Status: Monitoring
    Update: Kustomer is aware of an event reported by one of our third party vendors affecting Whatsapp that may cause messages to not send within the platform. Our team will continue to monitor the status with our vendor. Please expect further updates within 1 hour and reach out to support if you have additional questions or concerns.

Updates:

  • Time: Aug. 2, 2023, 4:04 p.m.
    Status: Resolved
    Update: Kustomer is now seeing Whatsapp messages successfully send and Meta has communicated their team has deployed a fix to the issue. While the issue is resolved, our engineering team will redrive messages that failed to send during this time. Please feel free to reach out to [email protected] should you have any additional questions.
  • Time: Aug. 2, 2023, 3:40 p.m.
    Status: Monitoring
    Update: Kustomer is aware of an event reported by one of our third party vendors affecting Whatsapp that may cause messages to not send within the platform. Our team will continue to monitor the status with our vendor. Please expect further updates within 1 hour and reach out to support if you have additional questions or concerns.

Updates:

  • Time: July 28, 2023, 10:08 p.m.
    Status: Resolved
    Update: Kustomer has resolved an event affecting Searches in Prod 1 that was causing searches not to load within the platform. Searches should now be working properly.
  • Time: July 28, 2023, 9:35 p.m.
    Status: Monitoring
    Update: Kustomer has implemented an update to address an event affecting searches not loading in the platform. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further updates within 1 hour and reach out to support at [email protected] if you have additional questions or concerns.
  • Time: July 28, 2023, 9:19 p.m.
    Status: Investigating
    Update: Kustomer is aware of an event affecting Searches in Prod 1 that may cause searches not to load within the platform. Our team is investigating the cause of this issue to work on resolving. Conversations and customers are being created in all orgs while searches are catching up. Please expect further updates within 30 minutes if you have additional questions or concerns.

Updates:

  • Time: July 28, 2023, 10:08 p.m.
    Status: Resolved
    Update: Kustomer has resolved an event affecting Searches in Prod 1 that was causing searches not to load within the platform. Searches should now be working properly.
  • Time: July 28, 2023, 9:35 p.m.
    Status: Monitoring
    Update: Kustomer has implemented an update to address an event affecting searches not loading in the platform. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further updates within 1 hour and reach out to support at [email protected] if you have additional questions or concerns.
  • Time: July 28, 2023, 9:19 p.m.
    Status: Investigating
    Update: Kustomer is aware of an event affecting Searches in Prod 1 that may cause searches not to load within the platform. Our team is investigating the cause of this issue to work on resolving. Conversations and customers are being created in all orgs while searches are catching up. Please expect further updates within 30 minutes if you have additional questions or concerns.

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Frequently Asked Questions - Kustomer

Is there a Kustomer outage?
The current status of Kustomer is: Systems Active
Where can I find the official status page of Kustomer?
The official status page for Kustomer is here
How can I get notified if Kustomer is down or experiencing an outage?
To get notified of any status changes to Kustomer, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Kustomer every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Kustomer do?
Kustomer offers omnichannel messaging, a unified customer view, and AI-powered automations to enhance customer experiences.

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