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Is there an Lightfoot outage?

Lightfoot status: Systems Active

Last checked: 5 minutes ago

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Lightfoot outages and incidents

Outage and incident data over the last 30 days for Lightfoot.

There have been 3 outages or incidents for Lightfoot in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Lightfoot

Outlogger tracks the status of these components for Xero:

Driver Mobile App Active
Fleet Management API (data.lightfoot.co.uk) Active
Fleet Management Portal (my.lightfoot.co.uk) Active
Component Status
Driver Mobile App Active
Fleet Management API (data.lightfoot.co.uk) Active
Fleet Management Portal (my.lightfoot.co.uk) Active

Latest Lightfoot outages and incidents.

View the latest incidents for Lightfoot and check for official updates:

Updates:

  • Time: Nov. 15, 2024, 1:11 p.m.
    Status: Resolved
    Update: Systems are fully operational and data backlogs have been cleared. We are continuing to monitor.
  • Time: Nov. 15, 2024, 12:01 p.m.
    Status: Monitoring
    Update: Systems are operational, but we're continuing to monitor very closely.
  • Time: Nov. 15, 2024, 11:55 a.m.
    Status: Identified
    Update: There is now intermittent availability of systems. We're continuing to investigate and closely monitor.
  • Time: Nov. 15, 2024, 11:37 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 15, 2024, 11:25 a.m.
    Status: Investigating
    Update: We are investigating reports of the Fleet Management Portal, and associated systems, being unavailable. Lightfoot devices will hold any data and report it into the system once it becomes available. No data will be lost. We apologise for any inconvenience caused.

Updates:

  • Time: Nov. 21, 2024, 9:45 a.m.
    Status: Resolved
    Update: The backlog has fully cleared and all systems are performing normally.
  • Time: Nov. 21, 2024, 9:44 a.m.
    Status: Monitoring
    Update: The systems are catching up and processing the data backlog. We're continuing to monitor closely.
  • Time: Nov. 21, 2024, 9:41 a.m.
    Status: Identified
    Update: We have identified an issue in one of the system processes and have implemented a solution. We are monitoring the performance but expect improvements to be noticeable soon.
  • Time: Nov. 14, 2024, 9:16 a.m.
    Status: Investigating
    Update: We are currently investigating some delays in data processing on our servers. The systems affected are: - Address lookup - Some addresses are missing from live and historical journeys. - Overspeed Event data - The latest overspeed events are unavailable for some vehicles. We apologise for any inconvenience caused.

Updates:

  • Time: Nov. 7, 2024, 4:43 p.m.
    Status: Resolved
    Update: Traffic has returned to expected levels and the backlog has been cleared by the system. Vehicle positions and tracking information should now be up to date. We apologise for any inconvenience caused.
  • Time: Nov. 7, 2024, 1:09 p.m.
    Status: Monitoring
    Update: Traffic has improved, but we are still seeing degraded performance from third-party networks. We're continuing to closely monitor. There may still be a delay in real-time vehicle/driver positions on the Fleet Management portal while the Lightfoot servers work to clear the backlog of incoming data.
  • Time: Nov. 7, 2024, 11:20 a.m.
    Status: Monitoring
    Update: We are seeing increased traffic from devices flowing in to our servers. There may still be a delay in real-time vehicle/driver positions on the Fleet Management portal while the Lightfoot servers work to clear the backlog of incoming data.
  • Time: Nov. 7, 2024, 10:24 a.m.
    Status: Identified
    Update: Our third-party providers are currently investigating an issue on the network that Lightfoot uses to transmit data. This means that some vehicle tracking information may be temporarily delayed via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost.

Updates:

  • Time: Sept. 6, 2024, 12:30 p.m.
    Status: Resolved
    Update: The slowdown has been resolved and normal performance restored. The Vehicle Checks, Suspected Disconnects, and Vehicle Faults widgets have been temporarily removed from the Fleet Dashboard. The team are working to restore this functionality ASAP for affected customers. We are expecting this to be completed before 13th Sept 2024 and will be confirmed via the What's New Page. Apologies for any inconvenience.
  • Time: Sept. 6, 2024, 12:17 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 6, 2024, 10:42 a.m.
    Status: Investigating
    Update: Our engineering team is investigating reports of slowdown and page timeouts in the Fleet Management portal. We will provide an update as soon as possible and apologise for any inconvenience.

Updates:

  • Time: Aug. 26, 2024, 6:39 p.m.
    Status: Resolved
    Update: This incident has been resolved. We will continue to monitor the performance
  • Time: Aug. 26, 2024, 4:23 p.m.
    Status: Monitoring
    Update: The Fleet Management portal performance has returned to normal but data backlogs are continuing to be cleared, which is forecast to complete at around 19:00 BST (18:00 UTC). Some vehicle locations and journeys will be delayed during this time. We are continuing to monitor.
  • Time: Aug. 26, 2024, 11:21 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with the Fleet Management portal being unavailable, this will not affect the operation of Lightfoot devices in-cab or the collection of data.

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Frequently Asked Questions - Lightfoot

Is there a Lightfoot outage?
The current status of Lightfoot is: Systems Active
Where can I find the official status page of Lightfoot?
The official status page for Lightfoot is here
How can I get notified if Lightfoot is down or experiencing an outage?
To get notified of any status changes to Lightfoot, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Lightfoot every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Lightfoot do?
Introducing Lightfoot, a fleet management solution for petrol, diesel, and electric vehicles, with in-cab coaching and driver rewards.

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