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Is there an Pantheon Operations outage?

Pantheon Operations status: Systems Active

Last checked: 5 minutes ago

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Pantheon Operations outages and incidents

Outage and incident data over the last 30 days for Pantheon Operations.

There have been 1 outages or incidents for Pantheon Operations in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Pantheon Operations

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Component Status

Latest Pantheon Operations outages and incidents.

View the latest incidents for Pantheon Operations and check for official updates:

Updates:

  • Time: June 3, 2024, 7:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 3, 2024, 6:31 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 3, 2024, 6:15 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Customers might still be experiencing dashboard unavailability intermittently.
  • Time: June 3, 2024, 5:11 p.m.
    Status: Investigating
    Update: Internal monitoring has detected elevated issues with the Dashboard. We are actively investigating this at the highest priority and will update as soon as we have more information.

Updates:

  • Time: May 31, 2024, 9:43 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 31, 2024, 9:05 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 31, 2024, 8:31 a.m.
    Status: Investigating
    Update: The investigation is ongoing. We will provide another update within the next hour or as soon as we have more information.
  • Time: May 31, 2024, 7:29 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. We will provide another update within 1 hour or as soon as we have more information available.
  • Time: May 31, 2024, 6:25 a.m.
    Status: Investigating
    Update: We are still investigating this issue. Thank you for your patience as we resolve this matter.“
  • Time: May 31, 2024, 5:17 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 31, 2024, 4:37 a.m.
    Status: Investigating
    Update: We are actively investigating this at the highest priority and will update as soon as we have more information.
  • Time: May 31, 2024, 4:06 a.m.
    Status: Investigating
    Update: We have detected elevated error rates for code server related workflows. This issue does not affect any customer sites or uptime.

Updates:

  • Time: June 28, 2024, 9:18 p.m.
    Status: Postmortem
    Update: On May 29, 2024, at 16:30 UTC, we encountered an infrastructure issue affecting the site dashboard and Terminus Workflows, which led to temporary impact for customers using workflows via Dashboard and Terminus. Our team quickly identified and addressed the root cause, restoring all services by 17:45 UTC. There was no customer site uptime impact. We apologize for the impact caused to our customers and assure you that we are actively taking steps to enhance our systems to prevent similar incidents in the future. These improvements include strategic upgrades to our infrastructure services, refinement of our response and observability strategies to ensure swift resolution of potential issues. At Pantheon, we remain committed to providing reliable and secure hosting services.
  • Time: May 29, 2024, 6:16 p.m.
    Status: Resolved
    Update: Between 9:30 AM and 10:45 AM PDT today, the Pantheon dashboard was unavailable or slow to load. The underlying issue was identified and repaired. There was no impact on site uptime. Thank you for your patience during this degraded performance.

Updates:

  • Time: May 28, 2024, 8:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 28, 2024, 7:31 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 28, 2024, 7:02 p.m.
    Status: Identified
    Update: We believe we have identified the root cause of the issue and are working to restore service to the affected systems as soon as possible. We will provide an update within the next 30 minutes to an hour. Thank you for your patience as we resolve this matter.
  • Time: May 28, 2024, 6 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 28, 2024, 5:52 p.m.
    Status: Investigating
    Update: We have been alerted to issues accessing the site dashboard as well as running site-specific workflows via Terminus. This does not impact site uptime. We are actively investigating this at the highest priority and will update as soon as we have more information.

Updates:

  • Time: May 20, 2024, 8:40 p.m.
    Status: Resolved
    Update: This incident has been resolved. Pantheon engineers identified an issue with a recent change on the dashboard and successfully rolled out a fix and tested to ensure this will not reoccur. Thank you for your patience as we worked to resolve this.
  • Time: May 20, 2024, 7:49 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring all related services.
  • Time: May 20, 2024, 7:42 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 20, 2024, 7:41 p.m.
    Status: Investigating
    Update: We have detected elevated error rates for the Dashboard. These may manifest as inability to load the dashboard, failed logins, or failures with workflows. This issue does not affect any customer sites or uptime. For urgent issues, please contact support via [email protected]

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Frequently Asked Questions - Pantheon Operations

Is there a Pantheon Operations outage?
The current status of Pantheon Operations is: Systems Active
Where can I find the official status page of Pantheon Operations?
The official status page for Pantheon Operations is here
How can I get notified if Pantheon Operations is down or experiencing an outage?
To get notified of any status changes to Pantheon Operations, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Pantheon Operations every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Pantheon Operations do?
Pantheon is a WebOps platform that enables teams to create, host, and manage websites with speed and agility, meeting all business requirements.

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