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Is there an Pantheon Operations outage?

Pantheon Operations status: Systems Active

Last checked: 4 minutes ago

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Pantheon Operations outages and incidents

Outage and incident data over the last 30 days for Pantheon Operations.

There have been 1 outages or incidents for Pantheon Operations in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Pantheon Operations

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Component Status

Latest Pantheon Operations outages and incidents.

View the latest incidents for Pantheon Operations and check for official updates:

Updates:

  • Time: Dec. 8, 2023, 10:04 p.m.
    Status: Resolved
    Update: Our team has monitored the situation closely and confirmed all services are fully operational. We apologize for any inconvenience and thank you for your understanding.
  • Time: Dec. 8, 2023, 9:31 p.m.
    Status: Monitoring
    Update: At 20:39 UTC our On Call Engineers were alerted to a database endpoint issue in the US region affecting a small number of Pantheon sites. The outage was addressed and full service was restored at 21:01 UTC. We are currently monitoring to ensure all services remain stable.

Updates:

  • Time: Dec. 4, 2023, 11:41 p.m.
    Status: Resolved
    Update: The issue has been successfully resolved with the implementation of a fix, and we have conducted thorough monitoring to ensure ongoing stability. Thank you for your understanding and patience throughout this resolution process.
  • Time: Dec. 4, 2023, 10:05 p.m.
    Status: Monitoring
    Update: We've noticed elevated errors on the Dashboard, causing potential slowdowns or login issues. A fix is in place, and we're closely monitoring the situation. For urgent matters, contact support at [email protected] or open a support chat.
  • Time: Dec. 4, 2023, 9:22 p.m.
    Status: Identified
    Update: We have detected elevated error rates for the Dashboard. These may manifest as slow page loads or failed logins. We have implemented a solution to address the issue and are currently monitoring the situation closely to ensure its effectiveness. For urgent issues, please contact support via [email protected] or by opening a support chat.

Updates:

  • Time: Nov. 30, 2023, 7:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 30, 2023, 7:06 p.m.
    Status: Monitoring
    Update: We're pleased to inform you that we have successfully implemented a resolution for the multidev environment creation and site creation issue. Our team is diligently monitoring the results to ensure continued stability. Should you have any further questions or encounter ongoing concerns, please don't hesitate to reach out to our support team by initiating a support chat. We appreciate your understanding and patience throughout this process.
  • Time: Nov. 30, 2023, 6:48 p.m.
    Status: Identified
    Update: We've identified the issue and are actively implementing a fix. We apologize for any inconvenience caused and appreciate your patience. If you need immediate assistance, please open a support chat with us, or email [email protected].
  • Time: Nov. 30, 2023, 6:35 p.m.
    Status: Investigating
    Update: We are currently experiencing an infrastructure issue that is affecting several workflows on Pantheon, including creating new sites or environments. There is no impact on sites or downtime due to this issue. We apologize for the interruption to your work and appreciate your patience as we work towards a fix.

Updates:

  • Time: Dec. 6, 2023, 6:13 p.m.
    Status: Postmortem
    Update: On November 24th 2023, between 05:35 and 07:00 UTC, a small percentage of Pantheon sites started reporting downtime per internal monitoring. Upon further investigation it was determined that an attacker was affecting Pantheon's routing infrastructure. This lead to an intermittent drop in other traffic, with 503 responses being served from customer sites. We are actively working to reduce our exposure to this sort of incident in the future by tuning rate limiting as well as improving tooling and processes to address malicious activity.
  • Time: Nov. 25, 2023, 8:06 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 25, 2023, 7:53 a.m.
    Status: Investigating
    Update: We have detected degraded application performance on the platform where sites are showing "Page Could Not Be Loaded" 503 errors. Rest assured, our team is currently investigating the issue. For urgent issues, please contact support via [email protected] or by opening a support chat.

Updates:

  • Time: Nov. 28, 2023, 7:14 p.m.
    Status: Postmortem
    Update: On November 14, 2023, starting at 20:19 UTC, a surge of workflow failures alerted Pantheon engineering to an issue pulling container images from an upstream vendor registry. Confirmation of the upstream issue was quickly confirmed via the vendor status page site detailing the external service outage impacting container image push and pull operations. Upon upstream remediations, the workflow failure rate returned below threshold on November 14, 2023 at 23:25 UTC. We have identified areas to improve our infrastructure to prevent issues like this from occurring in the future.
  • Time: Nov. 15, 2023, 2:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 15, 2023, 11:36 a.m.
    Status: Monitoring
    Update: We're pleased to report that all systems are currently functioning correctly. Our team is actively monitoring performance to ensure optimal service. If you have any questions or remaining issues with workflows, please open a support chat with us, or email [email protected]. We'll provide another status update within the next 6 hours or sooner if the situation is resolved. Thank you for your patience and understanding.
  • Time: Nov. 15, 2023, 5:11 a.m.
    Status: Monitoring
    Update: All systems are functioning correctly. However, we are currently in the process of closely monitoring to ensure optimal performance. Please feel free to reach out if you have any further questions. We will provide another update within 6 hours or sooner if the problem is resolved.
  • Time: Nov. 15, 2023, 2:36 a.m.
    Status: Monitoring
    Update: We are still in the monitoring phase to confirm the solution's effectiveness. The fix to address the recent workflow issues on Pantheon has been implemented for more than 2 hours now, and we haven't received any additional reports. Further updates will be provided as the situation progresses. Your patience and understanding are appreciated. If you have any questions or encounter workflow issues, please don't hesitate to contact support.
  • Time: Nov. 15, 2023, 12:09 a.m.
    Status: Monitoring
    Update: Our upstream provider has implemented a fix that resolves the recent workflow issues on Pantheon. We are now in the monitoring phase to ensure that the solution is effective. We will provide further updates as the situation progresses. Thank you for your patience and understanding, and please reach out to support if you have any questions or remaining issues with workflows.
  • Time: Nov. 14, 2023, 11:12 p.m.
    Status: Identified
    Update: The issue continues to affect various workflows on Pantheon. Our team is diligently working on addressing the current challenge, exploring all possible solutions while coordinating with our service provider. We will share the next update in 3 hours, or sooner if more information becomes available. Your patience and understanding during this time are greatly appreciated.
  • Time: Nov. 14, 2023, 10:03 p.m.
    Status: Identified
    Update: The issue is still impacting workflows on Pantheon. Our team is actively exploring all available options to alleviate the current issue. We will provide an update in 1 hour or as more information becomes available. Thank you for your ongoing patience.
  • Time: Nov. 14, 2023, 9:14 p.m.
    Status: Identified
    Update: We are currently experiencing an infrastructure issue that is affecting several workflows on Pantheon, including code synchronization, cache clearing, enabling Solr, and creating new sites or environments. The current investigation points to an issue with one of our Docker image service providers. We are working with the provider to resolve the issue as quickly as possible. We apologize for any inconvenience caused and appreciate your patience as we work towards a fix.

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Frequently Asked Questions - Pantheon Operations

Is there a Pantheon Operations outage?
The current status of Pantheon Operations is: Systems Active
Where can I find the official status page of Pantheon Operations?
The official status page for Pantheon Operations is here
How can I get notified if Pantheon Operations is down or experiencing an outage?
To get notified of any status changes to Pantheon Operations, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Pantheon Operations every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Pantheon Operations do?
Pantheon is a WebOps platform that enables teams to create, host, and manage websites with speed and agility, meeting all business requirements.

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