Time: Jan. 25, 2024, 7:55 p.m.

Status: Resolved

Update: The incident has been resolved. During the incident window affected workflows were working as expected but there was a visual bug on the dashboard preventing them from showing as updating.

Time: Jan. 25, 2024, 7:06 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: Jan. 25, 2024, 6:58 p.m.

Status: Identified

Update: The issue has been identified and a fix is being implemented.

Time: Jan. 25, 2024, 6:48 p.m.

Status: Investigating

Update: We've observed console errors indicating unresponsive web socket operations, which may impact certain workflows. Rest assured, we're actively working on resolving this issue with the highest priority and will provide updates as soon as possible. Thank you for your patience and understanding.

Time: Jan. 24, 2024, 9:10 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Jan. 24, 2024, 8:31 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: Jan. 24, 2024, 8:23 p.m.

Status: Identified

Update: We are continuing to test the recent fix applied.

Time: Jan. 24, 2024, 7:50 p.m.

Status: Identified

Update: We have identified an issue with the certificate provider and are working on testing a fix now.

Time: Jan. 24, 2024, 7:15 p.m.

Status: Investigating

Update: We're currently addressing an issue with SSL certificates that is impacting access to dashboard.pantheon.io and customer sites using the platform domain (like live-mysite.pantheonsite.io). This may result in security warnings or access difficulties. Live sites with custom domains remain unaffected. We're working on resolving this as quickly as possible and will keep you updated.

Time: Jan. 8, 2024, 11:14 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Jan. 8, 2024, 10:30 p.m.

Status: Monitoring

Update: We have implemented a fix to the file system component of our platform and are continuing to monitor stability closely.

Time: Jan. 8, 2024, 9:54 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.

Time: Jan. 8, 2024, 9:41 p.m.

Status: Identified

Update: The issue has been identified at this point, and the fix is currently being implemented. We'll provide an update in approximately 30 minutes or as soon as more information becomes available.

Time: Jan. 8, 2024, 9:14 p.m.

Status: Investigating

Update: We are diligently investigating this matter as our top priority. Alongside the recently reported issues, we are also seeing reports regarding cache timeouts. Rest assured, we will share another update in 30 minutes or as soon as more information becomes available.

Time: Jan. 8, 2024, 8:33 p.m.

Status: Investigating

Update: We are still investigating this as our highest priority issue. At the moment we have narrowed it down to file read/write operations within the US. Slow response times are the only known impact at this time. We will provide another update in 30 minutes or as soon as more information becomes available.

Time: Jan. 8, 2024, 8:16 p.m.

Status: Investigating

Update: We are continuing to investigate this issue.

Time: Jan. 8, 2024, 7:52 p.m.

Status: Investigating

Update: Internal monitoring has detected elevated error levels for site application responses within the US region. We are actively investigating this at the highest priority and will update as soon as we have more information. Impacts are slow loading pages, application did not respond in time and 504 error response codes.

Time: Jan. 5, 2024, 3:21 a.m.

Status: Resolved

Update: Our team has monitored the situation closely and confirmed all services are fully operational. If you encounter any unexpected issues, please feel free to reach out to our support team for immediate assistance. Thank you for your understanding and patience throughout this resolution process.

Time: Jan. 5, 2024, 2:18 a.m.

Status: Monitoring

Update: The system has successfully recovered, and we are presently monitoring its stability. We will continue to monitor for the next hour and provide an update as necessary. For urgent matters, contact support at [email protected] or open a support chat.

Time: Jan. 5, 2024, 12:41 a.m.

Status: Investigating

Update: We are continuing to investigate this issue.

Time: Jan. 4, 2024, 11:53 p.m.

Status: Investigating

Update: We are continuing to investigate this issue.

Time: Jan. 4, 2024, 11:42 p.m.

Status: Investigating

Update: We have detected elevated error rates for the Dashboard. These may manifest as slow page loads or failed logins. Rest assured, our team is currently investigating the issue. For urgent issues, please contact support via [email protected] or by opening a support chat.

Time: Dec. 28, 2023, 11:13 a.m.

Status: Resolved

Update: The incident has been successfully resolved. The File System issues have been fixed, restoring normal operation to impacted sites. We genuinely appreciate your patience throughout this process.

Time: Dec. 28, 2023, 10:43 a.m.

Status: Monitoring

Update: We have successfully resolved the latency issues in Pantheon's File Systems, restoring the expected functionality. We are now actively monitoring the system for continued stability.

Time: Dec. 28, 2023, 9:47 a.m.

Status: Identified

Update: The engineering team has identified the issue related to elevated latency/response times in filesystem read/write operations, and a fix is being implemented. We appreciate your patience as we work diligently to improve the impacted system performance.

Time: Dec. 28, 2023, 7:20 a.m.

Status: Investigating

Update: We remained focused on fixing the higher-than-normal response times for filesystem read/write operations within the US. We are doing everything we can to get things back to normal as quickly as possible. For urgent assistance, please get in touch with our support team by opening a ticket or starting a chat. We'll give you another update in 4 hours, or sooner if we have new information. Thank you for your patience.

Time: Dec. 28, 2023, 3:05 a.m.

Status: Investigating

Update: Our engineering team is still working towards a complete resolution. Our focus remains on reinstating normal service promptly. For immediate assistance or urgent concerns, please open a ticket or chat with our support team. We will provide another update within 4 hours or as soon as we have more information. We appreciate your patience and understanding as we work through this.

Time: Dec. 27, 2023, 11:11 p.m.

Status: Investigating

Update: We are currently encountering higher-than-normal response times for filesystem read/write operations within the US. This may lead to slow site performance or intermittent file unavailability. We want to assure you that there has been no data loss associated with this issue. Our engineering team is actively investigating and working to resolve this matter. We are committed to restoring normal service levels as soon as possible. For immediate assistance or urgent concerns, please open a ticket or chat with our support team. We will provide another update within 4 hours or as soon as more information becomes available. We appreciate your patience and understanding as we work through this.