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Is there an Lob outage?

Lob status: Systems Active

Last checked: 7 minutes ago

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Lob outages and incidents

Outage and incident data over the last 30 days for Lob.

There have been 2 outages or incidents for Lob in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Lob

Outlogger tracks the status of these components for Xero:

API Active
Dashboard Active
Webhooks Active
Component Status
API Active
Dashboard Active
Webhooks Active

Latest Lob outages and incidents.

View the latest incidents for Lob and check for official updates:

Updates:

  • Time: Sept. 20, 2023, 3:18 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 19, 2023, 10:14 p.m.
    Status: Monitoring
    Update: We have fixed the issue and are monitoring the situation
  • Time: Sept. 19, 2023, 9:26 p.m.
    Status: Investigating
    Update: We are investigating issues creating Postcards, Letters, Checks and Self-mailers at this time

Updates:

  • Time: Sept. 19, 2023, 3:37 p.m.
    Status: Resolved
    Update: All tracking events have been successfully processed and are now up to date.
  • Time: Sept. 19, 2023, 11:18 a.m.
    Status: Identified
    Update: The issue with our dependent cloud provider has been resolved and we are now working to ensure all tracking events are up to date.
  • Time: Sept. 18, 2023, 9 p.m.
    Status: Identified
    Update: We've identified an issue with a dependent cloud provider that is currently causing data delays for our tracking events. A fix is actively being worked on.

Updates:

  • Time: Aug. 31, 2023, 6:11 p.m.
    Status: Resolved
    Update: The impact has been resolved.
  • Time: Aug. 31, 2023, 5:40 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 31, 2023, 5:25 p.m.
    Status: Identified
    Update: We have identified the problem and have put a remediation in place.
  • Time: Aug. 31, 2023, 5:01 p.m.
    Status: Investigating
    Update: We are currently seeing elevated errors in our API and investigating

Updates:

  • Time: Aug. 16, 2023, 2:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 16, 2023, 1:59 a.m.
    Status: Monitoring
    Update: We identified and fixed an issue related to webhook events that were being sent in an unexpected format. This only impacted rendering events (.rendered_pdf and .rendered_thumbnails). The events mistakenly contained tracking objects instead of tracking_events between August 10th, 3:30 PM PT to August 15th, 5PM PT. Please reach out to us via lob.com/contact if you need assistance with this issue

Updates:

  • Time: July 29, 2023, 3:04 a.m.
    Status: Resolved
    Update: Historical webhook events have been replayed successfully with the correct naming convention.
  • Time: July 28, 2023, 9:36 p.m.
    Status: Identified
    Update: From 3pm PDT on July 27th to 2pm PDT on July 28th, tracking event webhook names were unintentionally shifted from 'Title Case' to 'snake_case'. A fix has been implemented for tracking events going forward, and impacted historical webhook events will be replayed.

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Frequently Asked Questions - Lob

Is there a Lob outage?
The current status of Lob is: Systems Active
Where can I find the official status page of Lob?
The official status page for Lob is here
How can I get notified if Lob is down or experiencing an outage?
To get notified of any status changes to Lob, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Lob every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Lob do?
Lob is an automated direct mail platform that offers scalable, personalized, and measurable mail services. Book a demo to learn more.

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