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Is there an LogRocket outage?

LogRocket status: Systems Active

Last checked: 4 minutes ago

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LogRocket outages and incidents

Outage and incident data over the last 30 days for LogRocket.

There have been 0 outages or incidents for LogRocket in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for LogRocket

Outlogger tracks the status of these components for Xero:

Alerts Active
Auth0 Multi-factor Authentication Active
Auth0 User Authentication Active
Dashboard Active
Issues Active
Metrics Active
Session Collection Active
Streaming Data Export Active
Timeline Active
GitHub Integration Active
Intercom Integration Active
Slack Integration Active
Component Status
Alerts Active
Auth0 Multi-factor Authentication Active
Auth0 User Authentication Active
Dashboard Active
Issues Active
Metrics Active
Session Collection Active
Streaming Data Export Active
Timeline Active
Active
GitHub Integration Active
Intercom Integration Active
Slack Integration Active

Latest LogRocket outages and incidents.

View the latest incidents for LogRocket and check for official updates:

Updates:

  • Time: Aug. 23, 2021, 8:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 23, 2021, 7:36 p.m.
    Status: Investigating
    Update: We are currently investigating degraded search performance on our dashboards.

Updates:

  • Time: July 19, 2021, 3:49 p.m.
    Status: Postmortem
    Update: A bug in our build pipeline caused our SDK to expose an internal library globally. As a result, our subset of the lodash library was bound to `window._`, overwriting the existing `_` global for some customer sites. This meant that some expected library functions were not defined after our script loaded. #### Technical Details: * A code change imported all of lodash and accessed a method on the import instead of importing just the method. * Webpack bundled lodash, including its `window._ `assignment despite the library being used in a module import context. #### Remediations: * We’ve added additional tests to catch unwanted pollution of the window object by our SDK * We’ve added an internal linting rule to avoid full lodash imports
  • Time: July 19, 2021, 3:47 p.m.
    Status: Resolved
    Update: We received customer reports that our SDK interfered with the popular lodash library, resulting in broken customer sites. We've rolled back to a known functional version of our SDK. The incident lasted for about an hour and 40 minutes.

Updates:

  • Time: June 4, 2021, 4:06 a.m.
    Status: Resolved
    Update: Systems have remained stable while continuing to process the backlog of events. We estimate secondary processing will be live in the next 6 hours.
  • Time: June 4, 2021, 1:55 a.m.
    Status: Monitoring
    Update: Primary session processing is now real-time. Secondary processing of session data continues, and will complete over the next hours.
  • Time: June 3, 2021, 11:09 p.m.
    Status: Monitoring
    Update: Operations have been restored with our primary search cluster. We have resumed processing of delayed sessions.
  • Time: June 3, 2021, 6:59 p.m.
    Status: Identified
    Update: A new issue has been identified and we're working with our vendor to resolve the issue so we can resume processing of delayed sessions.
  • Time: June 3, 2021, 6:13 p.m.
    Status: Monitoring
    Update: We are continuing to monitor as we process pending sessions. We expect session ingestion to be real-time within the hour, followed by secondary processing and alerting.
  • Time: June 3, 2021, 4:51 p.m.
    Status: Monitoring
    Update: A fix has been implemented. We are monitoring closely as we begin to process pending sessions.
  • Time: June 3, 2021, 4:40 p.m.
    Status: Identified
    Update: The issue impacting ingestion has been identified. Session ingestion is currently delayed.
  • Time: June 3, 2021, 3:52 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with session ingestion.

Updates:

  • Time: May 6, 2021, 12:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 5, 2021, 10:15 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 5, 2021, 7:13 p.m.
    Status: Investigating
    Update: We are experiencing delays in our data ingestion pipeline. We have identified the issue and are working towards a resolution. No data has been lost and we expect to catch up shortly. Search, metrics, and error reporting are currently delayed.

Updates:

  • Time: April 20, 2021, 8:51 p.m.
    Status: Resolved
    Update: Dashboard users appear to be able to log in successfully again. We will continue monitoring the incident until our authentication provider reports that all functionality has been restored and provide any relevant updates.
  • Time: April 20, 2021, 4:38 p.m.
    Status: Identified
    Update: Our authentication provider is experiencing an outage, preventing authenticating and logging in to our dashboard.

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Frequently Asked Questions - LogRocket

Is there a LogRocket outage?
The current status of LogRocket is: Systems Active
Where can I find the official status page of LogRocket?
The official status page for LogRocket is here
How can I get notified if LogRocket is down or experiencing an outage?
To get notified of any status changes to LogRocket, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of LogRocket every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does LogRocket do?
LogRocket provides insights into user issues, enabling efficient software development.

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