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Is there an LoopUp outage?

LoopUp status: Systems Active

Last checked: 5 minutes ago

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LoopUp outages and incidents

Outage and incident data over the last 30 days for LoopUp.

There have been 1 outages or incidents for LoopUp in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for LoopUp

Outlogger tracks the status of these components for Xero:

Admin Portal Active
Asia-Pacific Active
Europe, the Middle East and Africa Active
Latin America Active
North America Active
Oceania Active
South Africa Active
Apps Active
Audio Platform Active
Event Viewer Active
Slide Share Active
Webcasting Active
Apps Active
Audio Conferencing Active
Screen Sharing Active
Video Sharing Active
Component Status
Active
Admin Portal Active
Asia-Pacific Active
Europe, the Middle East and Africa Active
Latin America Active
North America Active
Oceania Active
South Africa Active
Active
Apps Active
Audio Platform Active
Event Viewer Active
Slide Share Active
Webcasting Active
Active
Apps Active
Audio Conferencing Active
Screen Sharing Active
Video Sharing Active

Latest LoopUp outages and incidents.

View the latest incidents for LoopUp and check for official updates:

Updates:

  • Time: Nov. 14, 2024, 10:17 a.m.
    Status: Resolved
    Update: We believe the issue affecting outbound domestic calls in Czechia is now resolved. Please test your service, and if you experience any further issues, do not hesitate to let us know at [email protected]. Thank you for your patience and understanding.
  • Time: Nov. 13, 2024, 4:10 p.m.
    Status: Investigating
    Update: We have identified possible issues affecting outbound domestic calls in Czechia. The issue has been escalated to our downstream carrier, and we are actively working with them to resolve it. We will provide further updates as soon as possible. Thank you for your patience and understanding. If you have any immediate questions or concerns, please reach out to us at [email protected].

Updates:

  • Time: Sept. 25, 2024, 10:17 a.m.
    Status: Resolved
    Update: We are continuing to work with Microsoft to clarify the issue identified yesterday. Separately, Microsoft has posted a notification regarding an unexpected spike in CPU usage affecting their Operator Connect infrastructure, which resulted in degraded performance. It is likely that the two events are linked. Thankfully, our initial diagnostics suggest that the impact on customers was minimal during the reporting period, and it’s likely that most users would not have experienced any issues at all. We will keep you updated as we receive more information. If you have any questions or need further assistance, please feel free to contact us at [email protected].
  • Time: Sept. 24, 2024, 4:12 p.m.
    Status: Monitoring
    Update: It appears that the service has stabilized. The alarms have cleared, and our testing suggests that calls are now connecting without any media issues. We are still working with Microsoft to clarify the issue and identify the root cause. Please kindly re-test, and if you experience any further issues, do not hesitate to let us know. As always, our Support Team is available at [email protected]. Thank you for your patience and understanding.
  • Time: Sept. 24, 2024, 3:40 p.m.
    Status: Investigating
    Update: We have identified an issue with Microsoft Teams where some calls may experience intermittent periods of one-way audio. This issue appears to be isolated to Azure-hosted infrastructure. We have raised a high-priority escalation with Microsoft and are actively seeking further information. We will continue to monitor the situation closely. For any immediate concerns, please contact us at [email protected].

Updates:

  • Time: July 21, 2024, 7:09 p.m.
    Status: Resolved
    Update: We are pleased to inform you that normal service has been restored across all LoopUp services. Thank you for your patience and understanding during this time. If you have any further questions or need assistance, please do not hesitate to contact us at [email protected].
  • Time: July 19, 2024, 8:22 a.m.
    Status: Identified
    Update: Microsoft is currently experiencing a global outage which is adversely affecting some of LoopUp's services: Remote Meetings customers may be unable to access meeting links, account.loopup.com and the mobile app. Outbound calls are affected. However, inbound calls are routing successfully. Operator-assisted customers may also experience some disruption. If you have a scheduled event, your operator will be in contact to arrange an alternative date and time. Cloud Telephony services are largely unaffected. Based on Microsoft's description and internal tests, presence-based mode may be affected, but calls are routing successfully, both inbound and outbound. We apologize for any inconvenience this may cause and appreciate your patience as we and Microsoft work through these issues. For any questions or further assistance, please contact us at [email protected].

Updates:

  • Time: July 15, 2024, 8:15 a.m.
    Status: Resolved
    Update: After monitoring over the weekend, we are now confident that the issue affecting our platform in the Asia-Pacific region is fully resolved. If you require more information, please contact us at [email protected]. Thank you for your patience and understanding.
  • Time: July 12, 2024, 8:47 a.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are closely monitoring the situation. We have engaged our SBC vendor and will continue reviewing the logs with their assistance. We apologize for the inconvenience. Should you experience any further issues, please contact us at [email protected]
  • Time: July 12, 2024, 7:39 a.m.
    Status: Identified
    Update: We have identified an incident impacting our Cloud Telephony and Remote Meetings platform in the Asia-Pacific region. Affected users may experience intermittent audio issues and an inability to end their calls. This issue affects calls in both directions and is currently being investigated by our Network Operations Team as a high priority. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve it. Our Support Team is available 24/7 at [email protected] should you have any questions or need assistance.

Updates:

  • Time: July 4, 2024, 10:30 a.m.
    Status: Resolved
    Update: We are pleased to inform you that a fix has been released in production and normal service has been restored. As previously advised, if you require data from before January 2024, please raise a ticket and we will provide it manually. If you have any further questions or need assistance, please do not hesitate to contact us at [email protected].
  • Time: June 27, 2024, 9:07 a.m.
    Status: Identified
    Update: Thank you for your patience. We have identified the issue and scoped a hotfix, which is scheduled for release on Thursday, 4th July 2024. Following the release, call data from before January 2024 will no longer be accessible through the dashboard in the admin portal. However, we can provide the data manually upon request. If you have any questions or need access to your past data, please do not hesitate to contact us at [email protected].
  • Time: May 23, 2024, 11:13 a.m.
    Status: Identified
    Update: We are currently investigating an issue impacting the "Reporting Dashboard" area of the Cloud Telephony Admin Portal (admin.loopup.com/reporting/dashboard). New customers (and existing customers who have recently created new sites) may not be able to access accurate reporting data. Our teams are working hard to get everything back up and running. We will provide updates as we progress towards a resolution. Thank you for your patience and understanding. If you have any questions, our Support Team are available 24/7 at [email protected].

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Frequently Asked Questions - LoopUp

Is there a LoopUp outage?
The current status of LoopUp is: Systems Active
Where can I find the official status page of LoopUp?
The official status page for LoopUp is here
How can I get notified if LoopUp is down or experiencing an outage?
To get notified of any status changes to LoopUp, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of LoopUp every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does LoopUp do?
LoopUp offers a centralized telephony solution for multinational businesses, simplifying management and support while delivering cost savings. They are a leading provider for Microsoft's Operator Connect program.

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