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Is there an METRON outage?

METRON status: Systems Active

Last checked: 4 minutes ago

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METRON outages and incidents

Outage and incident data over the last 30 days for METRON.

There have been 0 outages or incidents for METRON in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for METRON

Outlogger tracks the status of these components for Xero:

Customer Portal Active
metron.energy Active
metronlab.com/en/knowledge Active
Test Major Outage
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Component Status
Customer Portal Active
metron.energy Active
metronlab.com/en/knowledge Active
Test Major Outage
Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active

Latest METRON outages and incidents.

View the latest incidents for METRON and check for official updates:

Updates:

  • Time: July 6, 2022, 5:50 p.m.
    Status: Resolved
    Update: Chers clients , J'ai le plaisir de vous confirmer qu'une résolution a été appliquée avec succès et que toutes les plateformes ont retrouvé leur pleine fonctionnalité. Encore une fois, nous nous excusons sincèrement pour le désagrément causé. Si vous avez des questions ou si vous avez besoin d'une assistance supplémentaire, notre équipe du service d'assistance est disponible pour vous aider via le portail client. Sincèrement, L'équipe METRON
  • Time: July 6, 2022, 5:31 p.m.
    Status: Monitoring
    Update: Chers clients , Nous avons mis en place une solution et nous surveillons les résultats. Les plates-formes retrouvent une fonctionnalité correcte. Nous vous remercions de votre patience. L'équipe METRON
  • Time: July 6, 2022, 4:45 p.m.
    Status: Identified
    Update: Cher client, Nous avons identifié un problème affectant nos plateformes et entraînant pour certains clients une dégradation du service ou une indisponibilité. Nous travaillons activement pour trouver une solution à ce problème et nous vous fournirons de plus amples informations dès que possible. N'hésitez pas à consulter notre page de statut ici et à vous abonner pour obtenir les mises à jour les plus récentes concernant cet incident. Nous nous excusons sincèrement pour le désagrément causé et nous vous informerons dès que nous aurons des informations supplémentaires à vous fournir. Sincèrement, L'équipe Metron

Updates:

  • Time: July 6, 2022, 5:50 p.m.
    Status: Resolved
    Update: Chers clients , J'ai le plaisir de vous confirmer qu'une résolution a été appliquée avec succès et que toutes les plateformes ont retrouvé leur pleine fonctionnalité. Encore une fois, nous nous excusons sincèrement pour le désagrément causé. Si vous avez des questions ou si vous avez besoin d'une assistance supplémentaire, notre équipe du service d'assistance est disponible pour vous aider via le portail client. Sincèrement, L'équipe METRON
  • Time: July 6, 2022, 5:31 p.m.
    Status: Monitoring
    Update: Chers clients , Nous avons mis en place une solution et nous surveillons les résultats. Les plates-formes retrouvent une fonctionnalité correcte. Nous vous remercions de votre patience. L'équipe METRON
  • Time: July 6, 2022, 4:45 p.m.
    Status: Identified
    Update: Cher client, Nous avons identifié un problème affectant nos plateformes et entraînant pour certains clients une dégradation du service ou une indisponibilité. Nous travaillons activement pour trouver une solution à ce problème et nous vous fournirons de plus amples informations dès que possible. N'hésitez pas à consulter notre page de statut ici et à vous abonner pour obtenir les mises à jour les plus récentes concernant cet incident. Nous nous excusons sincèrement pour le désagrément causé et nous vous informerons dès que nous aurons des informations supplémentaires à vous fournir. Sincèrement, L'équipe Metron

Updates:

  • Time: July 5, 2022, 11:11 a.m.
    Status: Resolved
    Update: Dear customers, Platforms should now be accessible with widgets and data sources loading successfully. Real time data will be ingested throughout the course of the afternoon. Again, the entire METRON team sincerely apologise for the inconvenience this has caused. Kind regards, The METRON Help Desk Team
  • Time: July 5, 2022, 10:46 a.m.
    Status: Monitoring
    Update: Dear customers, We have identified and resolved the issues affecting your ability to access your platform. We have identified another issue resulting in widgets not loading and the data sources list being empty. We have implemented a fix this issue and are continuing to monitor the situation. We apologise for the inconvenience and will provide you with an update shortly. The METRON Help Desk Team
  • Time: July 5, 2022, 8:33 a.m.
    Status: Monitoring
    Update: Dear customers, The issue has been identified and a fix has been applied, Platforms will now be returning back to full availability over the coming minutes. We will continue monitoring the platforms for availability and performance. We sincerely apologise for the inconvenience this has caused. The METRON Team
  • Time: July 5, 2022, 7:35 a.m.
    Status: Investigating
    Update: Dear customers, We have identified an issue affecting some of our platforms in Europe resulting in a blank white page when trying to access the METRON dashboard. We are actively working on a solution to this problem and we will provide you with more information as soon as possible. If you have any further questions, please let us know by raising a ticket on our Help Desk Customer Portal - https://metronlab.atlassian.net/servicedesk/customer/portals -. We sincerely apologise for the inconvenience caused and will advise you as soon as we have additional information to share on a resolution. The METRON Help Desk Team

Updates:

  • Time: July 5, 2022, 11:11 a.m.
    Status: Resolved
    Update: Dear customers, Platforms should now be accessible with widgets and data sources loading successfully. Real time data will be ingested throughout the course of the afternoon. Again, the entire METRON team sincerely apologise for the inconvenience this has caused. Kind regards, The METRON Help Desk Team
  • Time: July 5, 2022, 10:46 a.m.
    Status: Monitoring
    Update: Dear customers, We have identified and resolved the issues affecting your ability to access your platform. We have identified another issue resulting in widgets not loading and the data sources list being empty. We have implemented a fix this issue and are continuing to monitor the situation. We apologise for the inconvenience and will provide you with an update shortly. The METRON Help Desk Team
  • Time: July 5, 2022, 8:33 a.m.
    Status: Monitoring
    Update: Dear customers, The issue has been identified and a fix has been applied, Platforms will now be returning back to full availability over the coming minutes. We will continue monitoring the platforms for availability and performance. We sincerely apologise for the inconvenience this has caused. The METRON Team
  • Time: July 5, 2022, 7:35 a.m.
    Status: Investigating
    Update: Dear customers, We have identified an issue affecting some of our platforms in Europe resulting in a blank white page when trying to access the METRON dashboard. We are actively working on a solution to this problem and we will provide you with more information as soon as possible. If you have any further questions, please let us know by raising a ticket on our Help Desk Customer Portal - https://metronlab.atlassian.net/servicedesk/customer/portals -. We sincerely apologise for the inconvenience caused and will advise you as soon as we have additional information to share on a resolution. The METRON Help Desk Team

Updates:

  • Time: April 28, 2022, 2:14 p.m.
    Status: Resolved
    Update: Chers clients, Nous avons le plaisir de vous informer que l’incident rencontré sur les plateformes françaises METRON a été résolue par notre équipe Infrastructure. Pendant une courte période, une page blanche vide ou une page blanche indiquant “No healthy upstream" empêchait l’accès aux pages de connexion des plateformes. Nous vous présentons toutes nos excuses pour le désagrément que cela aura pu causer. Si vous avez d'autres questions, notre équipe du Help Desk sera heureuse de vous aider davantage, vous pouvez nous joindre sur notre Portail Client. Sincèrement, L'équipe METRON ----------------------------- Dear Customers, We are pleased to advise that the cause for the issue has been resolved by our Infrastructure team regarding a white blank page or a white page with “No healthy upstream” preventing our French customers from accessing their platforms. We sincerely apologise for the inconvenience caused. If you have any further questions, our Help Desk team will be happy to assist you further. You can reach us on our Customer Portal. Sincerely, The METRON Team
  • Time: April 28, 2022, 2:14 p.m.
    Status: Resolved
    Update: Chers clients, Nous avons le plaisir de vous informer que l’incident rencontré sur les plateformes françaises METRON a été résolue par notre équipe Infrastructure. Pendant une courte période, une page blanche vide ou une page blanche indiquant “No healthy upstream" empêchait l’accès aux pages de connexion des plateformes. Nous vous présentons toutes nos excuses pour le désagrément que cela aura pu causer. Si vous avez d'autres questions, notre équipe du Help Desk sera heureuse de vous aider davantage, vous pouvez nous joindre sur notre Portail Client. Sincèrement, L'équipe METRON ----------------------------- Dear Customers, We are pleased to advise that the cause for the issue has been resolved by our Infrastructure team regarding a white blank page or a white page with “No healthy upstream” preventing our French customers from accessing their platforms. We sincerely apologise for the inconvenience caused. If you have any further questions, our Help Desk team will be happy to assist you further. You can reach us on our Customer Portal. Sincerely, The METRON Team
  • Time: April 28, 2022, 1:52 p.m.
    Status: Investigating
    Update: Dear customers, We are currently experiencing an issue with our French customer platforms who are receiving a blank white page or a white page showing "No Healthy Upstream" when accessing their platform. Our technical teams are currently working on a resolution and we will provide you with more information shortly. We sincerely apologise for the inconvenience caused. The METRON Help Desk Team
  • Time: April 28, 2022, 1:52 p.m.
    Status: Investigating
    Update: Dear customers, We are currently experiencing an issue with our French customer platforms who are receiving a blank white page or a white page showing "No Healthy Upstream" when accessing their platform. Our technical teams are currently working on a resolution and we will provide you with more information shortly. We sincerely apologise for the inconvenience caused. The METRON Help Desk Team

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Frequently Asked Questions - METRON

Is there a METRON outage?
The current status of METRON is: Systems Active
Where can I find the official status page of METRON?
The official status page for METRON is here
How can I get notified if METRON is down or experiencing an outage?
To get notified of any status changes to METRON, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of METRON every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does METRON do?
The METRON EMOS Solution helps organizations reduce energy consumption and costs while lowering their carbon impact.

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