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Is there an METRON outage?

METRON status: Systems Active

Last checked: 9 minutes ago

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METRON outages and incidents

Outage and incident data over the last 30 days for METRON.

There have been 0 outages or incidents for METRON in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for METRON

Outlogger tracks the status of these components for Xero:

Customer Portal Active
metron.energy Active
metronlab.com/en/knowledge Active
Test Major Outage
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Component Status
Customer Portal Active
metron.energy Active
metronlab.com/en/knowledge Active
Test Major Outage
Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active

Latest METRON outages and incidents.

View the latest incidents for METRON and check for official updates:

Updates:

  • Time: Feb. 25, 2022, 1:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 25, 2022, 1:50 p.m.
    Status: Monitoring
    Update: Dear customers, At this stage, we believe the issue is related to our third party service provider however the platforms are now operational. We will go ahead and resolve this incident. If you have any further issues, please log a ticket directly with our Help Desk. Thank you very much and we sincerely apologise for any disruption to service. The METRON Team.
  • Time: Feb. 25, 2022, 11:16 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 25, 2022, 11:15 a.m.
    Status: Investigating
    Update: Dear customers, We are currently experiencing an instability issue with Europe based platforms resulting in the platform page intermittently becoming inaccessible. Our technical team are currently working on resolving this issue. We sincerely apologise for the inconvenience. The METRON Team

Updates:

  • Time: Feb. 25, 2022, 1:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 25, 2022, 1:50 p.m.
    Status: Monitoring
    Update: Dear customers, At this stage, we believe the issue is related to our third party service provider however the platforms are now operational. We will go ahead and resolve this incident. If you have any further issues, please log a ticket directly with our Help Desk. Thank you very much and we sincerely apologise for any disruption to service. The METRON Team.
  • Time: Feb. 25, 2022, 11:16 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 25, 2022, 11:15 a.m.
    Status: Investigating
    Update: Dear customers, We are currently experiencing an instability issue with Europe based platforms resulting in the platform page intermittently becoming inaccessible. Our technical team are currently working on resolving this issue. We sincerely apologise for the inconvenience. The METRON Team

Updates:

  • Time: Feb. 16, 2022, 9:32 a.m.
    Status: Resolved
    Update: Dear customers, Historical and real time data flow has now been restored, there was no occurrence of any data loss. We apologise for the inconvenience caused during this outage. The METRON Team
  • Time: Feb. 16, 2022, 9:07 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 16, 2022, 8:33 a.m.
    Status: Investigating
    Update: Dear customers. We are currently investigating an issue with raw data affecting sites in Latin America. The data has not been processed since 13:28 GMT-5. Our data team are currently working on ingesting historical data over this period as well as restarting real time data flow. As soon as we have more information, we will let you know as soon as possible. We sincerely apologise for the inconvenience. The METRON team

Updates:

  • Time: Feb. 16, 2022, 9:32 a.m.
    Status: Resolved
    Update: Dear customers, Historical and real time data flow has now been restored, there was no occurrence of any data loss. We apologise for the inconvenience caused during this outage. The METRON Team
  • Time: Feb. 16, 2022, 9:07 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 16, 2022, 8:33 a.m.
    Status: Investigating
    Update: Dear customers. We are currently investigating an issue with raw data affecting sites in Latin America. The data has not been processed since 13:28 GMT-5. Our data team are currently working on ingesting historical data over this period as well as restarting real time data flow. As soon as we have more information, we will let you know as soon as possible. We sincerely apologise for the inconvenience. The METRON team

Updates:

  • Time: Feb. 15, 2022, 10:51 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 15, 2022, 10:34 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 15, 2022, 10:34 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 15, 2022, 10:20 a.m.
    Status: Investigating
    Update: Chers clients, Nous rencontrons actuellement un problème avec 5 plateformes basées en France. Une page blanche s'affiche lorsque l'on accède au site. Nos équipes techniques sont impliquées pour trouver une solution. Nous vous tiendrons informés dès que nous en saurons plus. Nous sommes sincèrement désolés pour la gêne occasionnée. L'équipe METRON --------------------------------------------------------------------------- Dear customers, We are currently experiencing an issue on 5 platforms based in France resulting in a white page being present when trying to access the site. Our technical teams are currently investigating the issue. We will provide further updates as soon as they come to hand. We sincerely apologise for the inconvenience. The METRON Team

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Frequently Asked Questions - METRON

Is there a METRON outage?
The current status of METRON is: Systems Active
Where can I find the official status page of METRON?
The official status page for METRON is here
How can I get notified if METRON is down or experiencing an outage?
To get notified of any status changes to METRON, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of METRON every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does METRON do?
The METRON EMOS Solution helps organizations reduce energy consumption and costs while lowering their carbon impact.

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