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Is there an Mixpanel outage?

Mixpanel status: Systems Active

Last checked: 8 minutes ago

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Mixpanel outages and incidents

Outage and incident data over the last 30 days for Mixpanel.

There have been 4 outages or incidents for Mixpanel in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Mixpanel

Outlogger tracks the status of these components for Xero:

Data Collection Active
Data Export API Active
JavaScript Library CDN Active
Query API Active
Website Active
Component Status
Data Collection Active
Data Export API Active
JavaScript Library CDN Active
Query API Active
Website Active

Latest Mixpanel outages and incidents.

View the latest incidents for Mixpanel and check for official updates:

Updates:

  • Time: Nov. 21, 2024, 5:30 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 20, 2024, 7:21 p.m.
    Status: Monitoring
    Update: Updating the status to monitoring.
  • Time: Nov. 20, 2024, 7:08 p.m.
    Status: Identified
    Update: The data ingestion backlog has been processed. Events should now be up to date. We will continue to monitor the situation. If you are still experiencing a data delay or have any questions, please <a href="https://mixpanel.com/get-support">contact support</a>.
  • Time: Nov. 20, 2024, 4:55 p.m.
    Status: Identified
    Update: our engineering team continues to work on the backlog of events and profile updates. We'll provide an additional update within an hour on the progress and status.
  • Time: Nov. 20, 2024, 2:23 p.m.
    Status: Identified
    Update: the team is seeing a much improved rate to catch up with events and profiles in the queue. The current rate should indicate catching up with real time in about an hour. We will keep monitoring and update the page accordingly.
  • Time: Nov. 20, 2024, 1:17 p.m.
    Status: Identified
    Update: Engineering continues to work on the backlog; we'll provide an update in the timeline as soon as we have additional news
  • Time: Nov. 20, 2024, 10:56 a.m.
    Status: Identified
    Update: The new solution implemented looks to be working correctly. As we have a queue of pending event and profile updates to process, the current estimation is about 2 hours before it catches up. We'll keep updating as we work through it.
  • Time: Nov. 20, 2024, 9:44 a.m.
    Status: Investigating
    Update: The solution implemented has helped on the storage side but we're still investigating another issue causing the delays. The team doesn't have an updated at this time but we'll keep working on the issue and update the status as soon as possible
  • Time: Nov. 20, 2024, 8:07 a.m.
    Status: Identified
    Update: A solution is being implemented and the current estimated time for events to catch up to real time is about an hour. The engineering team is actively working and monitoring this so we'll keep this page updated with updated timelines. Thanks for your patience.
  • Time: Nov. 20, 2024, 5:43 a.m.
    Status: Investigating
    Update: The current incident is caused by an issue with one of our service providers. The engineering team has identified that the Export and Query APIs are affected as well. Data collection is not affected, so no data is being lost. The engineering team is currently implementing a workaround while they wait for the service provider to resolve the issue on their end. We really appreciate your patience in the meantime. If you have any questions, please <a href="https://mixpanel.com/get-support">contact support</a>.
  • Time: Nov. 20, 2024, 2:26 a.m.
    Status: Investigating
    Update: We are experiencing delays with our data ingestion pipeline for US Projects. As a result, real-time data for a subset of projects is delayed. No data is being lost. We appreciate your patience while our engineers work to restore real-time functionality. If you have any questions, please contact support.

Updates:

  • Time: Nov. 8, 2024, 8:38 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 8, 2024, 7:21 p.m.
    Status: Monitoring
    Update: We are experiencing delays with our data import pipeline for projects in the EU cluster. As a result, real-time data sent to our import endpoint is delayed. No data is being lost and messages will resume sending once the backlog in the queue has been processed. Engineering has already identified the issue and implemented a fix. They are continuing to monitor the backlog as it burns down. If you have any questions, please <a href="https://mixpanel.com/get-support">contact support</a>

Updates:

  • Time: Nov. 8, 2024, 1:23 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 8, 2024, 1:20 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 8, 2024, 11:09 a.m.
    Status: Investigating
    Update: We are experiencing delays with our data ingestion and import pipelines for projects in the EU cluster. As a result, real-time data is delayed. No data is being lost and messages will resume sending once the backlog in the queue has been processed. We appreciate your patience while our engineers work to restore real-time functionality. If you have any questions, please <a href="https://mixpanel.com/get-support">contact support</a>

Updates:

  • Time: Oct. 22, 2024, 7:59 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 22, 2024, 6:01 p.m.
    Status: Monitoring
    Update: We have identified the issue and implemented a fix. We are monitoring the results of the fix.
  • Time: Oct. 22, 2024, 1:04 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.
  • Time: Oct. 22, 2024, 11:13 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 22, 2024, 10:43 a.m.
    Status: Investigating
    Update: Mixpanel is experiencing degraded Query API performance, causing latency or timeouts when loading data in reports. We truly appreciate your patience and apologize for the inconvenience. If you have any questions, please <a href="https://mixpanel.com/get-support">contact support</a>.

Updates:

  • Time: Oct. 17, 2024, 12:13 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 16, 2024, 11:40 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 16, 2024, 11:16 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 16, 2024, 10:54 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. Ingestion queues are draining and /import requests should be successful
  • Time: Oct. 16, 2024, 10:49 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 16, 2024, 10:41 p.m.
    Status: Investigating
    Update: Correction, ingestion traffic to our /track endpoint is being temporarily delayed. No event data to /track is being lost and all events ingested will appear in projects after the queues are drained. Event traffic to the /import API is experiencing will be experiencing errors.
  • Time: Oct. 16, 2024, 10:25 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 16, 2024, 10 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 16, 2024, 9:42 p.m.
    Status: Investigating
    Update: We have identified issues logging into mixpanel.com and loading mixpanel reports. Additionally we are experiencing temporary delays with our data ingestion pipeline and export apis and are working to restore service as quickly as possible.

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Frequently Asked Questions - Mixpanel

Is there a Mixpanel outage?
The current status of Mixpanel is: Systems Active
Where can I find the official status page of Mixpanel?
The official status page for Mixpanel is here
How can I get notified if Mixpanel is down or experiencing an outage?
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What does Mixpanel do?
A service that enables easy event analytics for data-driven learning and insights. Join us in building a smarter world.

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