Is there an Olark Live Chat outage?

Olark Live Chat status: Systems Active

Last checked: 2 minutes ago

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Olark Live Chat outages and incidents

Outage and incident data over the last 30 days for Olark Live Chat.

There have been 0 outages or incidents for Olark Live Chat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Olark Live Chat

Outlogger tracks the status of these components for Xero:

API Active
Beta Olark Agent Console (app.olark.com) Active
Chatbox Active
chat.olark.com Active
Cobrowsing Active
Desk API Active
Email reports Active
File Upload hosting server Active
Help Scout Help Desk API Active
Integrations Active
Jabber servers Active
Olark Copilot Automation Bots Active
Olark Mobile App (BETA) Active
Operator messages Active
Payment provider Active
SendGrid SMTP Active
Slack Connections Active
Slack Integration Active
Slack Login/SSO Active
Slack Messaging Active
Slack Notifications Active
Transcripts Active
Visitor details Active
Visitor messages Active
Website Active
Component Status
API Active
Beta Olark Agent Console (app.olark.com) Active
Chatbox Active
chat.olark.com Active
Cobrowsing Active
Desk API Active
Email reports Active
File Upload hosting server Active
Help Scout Help Desk API Active
Integrations Active
Jabber servers Active
Olark Copilot Automation Bots Active
Olark Mobile App (BETA) Active
Operator messages Active
Payment provider Active
SendGrid SMTP Active
Slack Connections Active
Slack Integration Active
Slack Login/SSO Active
Slack Messaging Active
Slack Notifications Active
Transcripts Active
Visitor details Active
Visitor messages Active
Website Active

Latest Olark Live Chat outages and incidents.

View the latest incidents for Olark Live Chat and check for official updates:

Updates:

  • Time: Oct. 21, 2024, 9:33 p.m.
    Status: Resolved
    Update: We're continuing to monitor closely and are confident that service has been restored. We'll update with a full post-incident recap here soon.
  • Time: Oct. 21, 2024, 4:19 p.m.
    Status: Monitoring
    Update: We've implemented a fix and are seeing messages delivered successfully. We'll continue to monitor closely and update here.
  • Time: Oct. 21, 2024, 3:53 p.m.
    Status: Identified
    Update: We've identified the cause of agent and visitor messages failing to be delivered and are implementing a fix.
  • Time: Oct. 21, 2024, 3:44 p.m.
    Status: Investigating
    Update: We're continuing to investigate the cause of messages not being delivered between agents and visitors. We'll continue to update here.
  • Time: Oct. 21, 2024, 2:39 p.m.
    Status: Investigating
    Update: We're investigating reports that visitor and agent messages aren't being delivered. We'll update here as soon as we know more.
  • Time: Oct. 21, 2024, 2:19 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: July 30, 2024, 10:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 30, 2024, 7:39 p.m.
    Status: Monitoring
    Update: Users of our Classic chat console (chat.olark.com) may experience a brief disconnection. Anyone that experiences this should see their connection restored quickly and be able to resume chat right away.

Updates:

  • Time: July 25, 2024, 12:44 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 24, 2024, 6:51 p.m.
    Status: Monitoring
    Update: We experienced an issue specific to our new agent console (app.olark.com). A fix was put in place and we've now recovered - we'll continue to monitor closely and post updates here.
  • Time: July 24, 2024, 6:37 p.m.
    Status: Investigating
    Update: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Updates:

  • Time: June 24, 2024, 5:51 p.m.
    Status: Resolved
    Update: We're released a final fix for the issue related to the unread messages badge showing incorrectly.
  • Time: June 21, 2024, 9:25 p.m.
    Status: Monitoring
    Update: We've released a fix and conversations are now appearing in the correct inbox. Please note that the notification number for "My Inbox" may not be updating correctly and you may see a higher number than you should. We're working on correcting this and will update here once that is done.
  • Time: June 21, 2024, 9:10 p.m.
    Status: Monitoring
    Update: We've released a fix and inboxes are back to normal. We'll continue to monitor closely.
  • Time: June 21, 2024, 8:42 p.m.
    Status: Identified
    Update: We've identified an issue with conversations appearing in the wrong folders and are implementing a fix. We'll update here as soon as it's been released.

Updates:

  • Time: May 24, 2024, 3:06 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 24, 2024, 2:07 a.m.
    Status: Monitoring
    Update: A fix has been implemented and systems are returning to normal. We'll continue to monitor closely.
  • Time: May 24, 2024, 2:02 a.m.
    Status: Investigating
    Update: We're investigating issues with the new agent app (app.olark.com) and chatbots. We'll update here as soon as we know more
  • Time: May 24, 2024, 1:52 a.m.
    Status: Investigating
    Update: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

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Frequently Asked Questions - Olark Live Chat

Is there a Olark Live Chat outage?
The current status of Olark Live Chat is: Systems Active
Where can I find the official status page of Olark Live Chat?
The official status page for Olark Live Chat is here
How can I get notified if Olark Live Chat is down or experiencing an outage?
To get notified of any status changes to Olark Live Chat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Olark Live Chat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Olark Live Chat do?
Enhance your business with live chat software for sales, marketing, and customer support. Engage with customers directly on your website.

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