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Is there an Ordergroove outage?

Ordergroove status: Systems Active

Last checked: 3 minutes ago

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Ordergroove outages and incidents

Outage and incident data over the last 30 days for Ordergroove.

There have been 0 outages or incidents for Ordergroove in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ordergroove

Outlogger tracks the status of these components for Xero:

BigCommerce API & Webhooks Active
Ordergroove Integration Active
Magento Integration Active
Admin Dashboard (previously RC3) Active
Analytics & Reporting Active
APIs Active
Order Placement Active
Subscription Creation Active
Subscription Offers Active
Salesforce Commerce Cloud (US) Active
Ordergroove App - Shopify SSO Active
Ordergroove App - Subscription Creation & Webhooks Active
Ordergroove App - Subscription Manager (previously SMI) Active
Shopify API & Mobile Active
Shopify Checkout Active
Component Status
Active
BigCommerce API & Webhooks Active
Ordergroove Integration Active
Active
Magento Integration Active
Active
Admin Dashboard (previously RC3) Active
Analytics & Reporting Active
APIs Active
Order Placement Active
Subscription Creation Active
Subscription Offers Active
Active
Salesforce Commerce Cloud (US) Active
Active
Ordergroove App - Shopify SSO Active
Ordergroove App - Subscription Creation & Webhooks Active
Ordergroove App - Subscription Manager (previously SMI) Active
Shopify API & Mobile Active
Shopify Checkout Active

Latest Ordergroove outages and incidents.

View the latest incidents for Ordergroove and check for official updates:

Updates:

  • Time: Dec. 17, 2021, 11:20 p.m.
    Status: Resolved
    Update: Ordergroove constantly strives to deliver the best service and security to our customers. At this time, there have been no compromises or successful exploits observed in Ordergroove products and services. Should anything change, we will take appropriate remediation actions and notify any affected customers. At this time, we have no reason to believe that Ordergroove products and services were impacted by the Log4j 2 vulnerability.
  • Time: Dec. 15, 2021, 7:18 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the situation and following up with our software vendors for updates. Thus far, <b>we have no reason to believe that Ordergroove has been exposed at any point by the Log4j vulnerability</b> (CVE-2021-44228) but we will take appropriate remediation actions and notify any affected customers should we identify any Ordergroove products or services that have been exploited by this vulnerability. Thanks for your patience!
  • Time: Dec. 13, 2021, 7:55 p.m.
    Status: Monitoring
    Update: Ordergroove is aware and actively following the security vulnerability in the open-source Apache “Log4j 2" utility. Log4j is a Java-based logging utility found in a wide number of software products. The CVE-2021-44228 vulnerability (aka the “Log4Shell” vulnerability) was disclosed by the Apache Log4j project. If exploited, this vulnerability could potentially allow a remote attacker to execute code on the server. Below is the full description of the CVE in the National Vulnerability Database: https://nvd.nist.gov/vuln/detail/CVE-2021-44228 When the vulnerability was publicly published on December 10, 2021, Ordergroove promptly began an audit of all our software, infrastructure, as well as engaging with our software vendors to determine potential impact. Thus far, <b>Ordergroove's platform is not exposed to this vulnerability</b>, but we continue to evaluate the impact of this vulnerability with all our software vendors. If Ordergroove becomes aware of any unauthorized access to customer data, we will notify impacted customers without undue delay. This page will be updated over the coming days as more information becomes available.

Updates:

  • Time: Nov. 16, 2021, 8:19 p.m.
    Status: Resolved
    Update: Google Cloud marked the issue with Cloud Networking as resolved as of Tuesday, 2021-11-16 11:28 US/Pacific. https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh
  • Time: Nov. 16, 2021, 8:19 p.m.
    Status: Resolved
    Update: Google Cloud marked the issue with Cloud Networking as resolved as of Tuesday, 2021-11-16 11:28 US/Pacific. https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh
  • Time: Nov. 16, 2021, 6:12 p.m.
    Status: Monitoring
    Update: Google has implemented a fix for this. All services are back to normal but we are still monitoring the results.
  • Time: Nov. 16, 2021, 6:12 p.m.
    Status: Monitoring
    Update: Google has implemented a fix for this. All services are back to normal but we are still monitoring the results.
  • Time: Nov. 16, 2021, 6:06 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 16, 2021, 6:06 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 16, 2021, 6:05 p.m.
    Status: Investigating
    Update: All Google Cloud Load Balancers are returning 404 across all data centers. Seems to be a global issue with Google Cloud and impacts other websites like etsy.com or spotify.com. We are talking to Google Cloud about this incident.
  • Time: Nov. 16, 2021, 6:05 p.m.
    Status: Investigating
    Update: All Google Cloud Load Balancers are returning 404 across all data centers. Seems to be a global issue with Google Cloud and impacts other websites like etsy.com or spotify.com. We are talking to Google Cloud about this incident.

Updates:

  • Time: Oct. 28, 2021, 1:38 p.m.
    Status: Resolved
    Update: Ordergroove is committed to providing our partners with the most reliable network environment possible for all of our services. In an effort to improve scalability, reliability, and security, we will be moving our SFTP server to a new strategic data center on the following schedule. The SFTP server and our Product Feed process will be stopped for 1 hour from 10.30 PM ET to 11.30 PM ET and our SFTP IPs will be updated. Changes may be required for some enterprise merchants, please reach out to your Account Manager for more information.

Updates:

  • Time: Oct. 28, 2021, 1:38 p.m.
    Status: Resolved
    Update: Ordergroove is committed to providing our partners with the most reliable network environment possible for all of our services. In an effort to improve scalability, reliability, and security, we will be moving our SFTP server to a new strategic data center on the following schedule. The SFTP server and our Product Feed process will be stopped for 1 hour from 10.30 PM ET to 11.30 PM ET and our SFTP IPs will be updated. Changes may be required for some enterprise merchants, please reach out to your Account Manager for more information.

Updates:

  • Time: Oct. 24, 2021, 1:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 24, 2021, 12:25 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 24, 2021, 12:24 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.

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Frequently Asked Questions - Ordergroove

Is there a Ordergroove outage?
The current status of Ordergroove is: Systems Active
Where can I find the official status page of Ordergroove?
The official status page for Ordergroove is here
How can I get notified if Ordergroove is down or experiencing an outage?
To get notified of any status changes to Ordergroove, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ordergroove every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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