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Is there an Pendo outage?

Pendo status: Systems Active

Last checked: 2 minutes ago

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Pendo outages and incidents

Outage and incident data over the last 30 days for Pendo.

There have been 1 outages or incidents for Pendo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Pendo

Outlogger tracks the status of these components for Xero:

Adopt UI Active
API Active
Other Active
Pendo UI Active
Data Collection Active
Data Processing Active
Mobile Analytics Active
Paths and Funnels Active
Feedback API Active
Feedback UI Active
Guide Deliverability Active
Guide Designer Active
Guide Targeting Active
Mobile Guides Active
NPS Active
NPS Email Active
Resource Center Active
Component Status
Adopt UI Active
API Active
Other Active
Pendo UI Active
Active
Data Collection Active
Data Processing Active
Mobile Analytics Active
Paths and Funnels Active
Active
Feedback API Active
Feedback UI Active
Active
Guide Deliverability Active
Guide Designer Active
Guide Targeting Active
Mobile Guides Active
NPS Active
NPS Email Active
Resource Center Active

Latest Pendo outages and incidents.

View the latest incidents for Pendo and check for official updates:

Updates:

  • Time: April 3, 2024, 6:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 3, 2024, 6:42 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 2, 2024, 5:09 a.m.
    Status: Monitoring
    Update: A fix has been implemented and the login issue mitigated. We are continuing to monitor for any further impact.
  • Time: April 1, 2024, 6:19 p.m.
    Status: Investigating
    Update: Pendo is experiencing an infrastructure issue degrading login to our application. We are currently investigating and actively working to resolve the issue.
  • Time: April 1, 2024, 6:07 p.m.
    Status: Investigating
    Update: Pendo is experiencing an infrastructure issue degrading login to our application. We are currently investigating and actively working to resolve the issue.

Updates:

  • Time: March 31, 2024, 11:21 p.m.
    Status: Resolved
    Update: Our application login issue has been resolved.
  • Time: March 31, 2024, 10:47 p.m.
    Status: Monitoring
    Update: A fix has been implemented and the login issue mitigated. We are continuing to monitor for any further impact.
  • Time: March 31, 2024, 9:09 p.m.
    Status: Investigating
    Update: Pendo is experiencing an infrastructure issue affecting login to our application. We are currently investigating.
  • Time: March 31, 2024, 8:39 p.m.
    Status: Monitoring
    Update: A fix has been implemented and the login issue mitigated. We are continuing to monitor for any further impact.
  • Time: March 31, 2024, 7:22 p.m.
    Status: Investigating
    Update: Pendo is experiencing an infrastructure issue affecting login to our application. We are currently investigating.

Updates:

  • Time: March 12, 2024, 1:22 p.m.
    Status: Resolved
    Update: This incident has been identified. More information on how to mitigate can be found here: https://support.pendo.io/hc/en-us/articles/8173942769947-Troubleshoot-sign-in-issues
  • Time: March 7, 2024, 8:59 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 7, 2024, 8:59 p.m.
    Status: Investigating
    Update: We have identified an issue where some Pendo users are not receiving invitation/password reset emails or emails from Pendo are being marked as Spam. To mitigate, your IT team will need to go into your email providers' security setting to whitelist emails from Pendo. Please open a Support ticket if you are experiencing issues with email communication and need further assistance.

Updates:

  • Time: Nov. 3, 2023, 2:52 p.m.
    Status: Resolved
    Update: A new version of the Agent update has been released fully resolving the Poll Response display issue.
  • Time: Nov. 3, 2023, 2:05 p.m.
    Status: Identified
    Update: The issue has been identified in a recent Agent update. We have rolled back that update and restored Poll Response visibility in the UI.
  • Time: Nov. 3, 2023, 1:35 p.m.
    Status: Investigating
    Update: We are currently investigating loading errors for Poll Responses in the UI. Note: data collection has not been impacted. Pendo Engineering is reviewing the issue and we will provide updates as soon as they are available.

Updates:

  • Time: Oct. 5, 2023, 8:27 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 5, 2023, 5:41 p.m.
    Status: Monitoring
    Update: Issue has been identified and monitoring the situation.
  • Time: Oct. 5, 2023, 3:01 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 5, 2023, 2:55 p.m.
    Status: Investigating
    Update: We are currently investigating some guide latency impacting CNAME customers. Potential issues serving guides to end users. Pendo Engineering is reviewing the issue and we will provide updates as soon as they are available.

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Frequently Asked Questions - Pendo

Is there a Pendo outage?
The current status of Pendo is: Systems Active
Where can I find the official status page of Pendo?
The official status page for Pendo is here
How can I get notified if Pendo is down or experiencing an outage?
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