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Is there an PocketSmith outage?

PocketSmith status: Systems Active

Last checked: 8 minutes ago

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PocketSmith outages and incidents

Outage and incident data over the last 30 days for PocketSmith.

There have been 1 outages or incidents for PocketSmith in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for PocketSmith

Outlogger tracks the status of these components for Xero:

Feeds Active
Learn Center Active
Mobile and API Active
Web Active
Website Active
App Email Active
Support Email Active
Component Status
Feeds Active
Learn Center Active
Mobile and API Active
Web Active
Website Active
Active
App Email Active
Support Email Active

Latest PocketSmith outages and incidents.

View the latest incidents for PocketSmith and check for official updates:

Updates:

  • Time: Nov. 1, 2024, 12:47 a.m.
    Status: Resolved
    Update: The issue has now been fixed, thanks for your patience!
  • Time: Oct. 31, 2024, 10:30 p.m.
    Status: Monitoring
    Update: Basiq have fixed the issue, and affected feeds can now be synced successfully. We are working through correcting all affected feeds in bulk.
  • Time: Oct. 31, 2024, 9:03 p.m.
    Status: Investigating
    Update: We've identified an issue with our upstream provider for Australian CDR feeds, Basiq, that is currently causing feeds to encounter an "Internal error" in PocketSmith when syncing. Basiq are investigating and we'll update here when we have news. Once the issue has been resolved, affected feeds will sync successfully and your data will be up to date. Thanks for your patience!

Updates:

  • Time: April 4, 2024, 11:51 p.m.
    Status: Resolved
    Update: This issue has been resolved, and all backlogs have cleared. We appreciate your patience!
  • Time: April 4, 2024, 9:58 p.m.
    Status: Monitoring
    Update: Mitigations have been put in place, and all new Feed syncs from now on will return transactions swiftly. All synced performed prior to now will have their transaction delays imported by around 90 minutes. If you're experiencing a delay in transactions being imported, please attempt another sync on your feed and transactions will be imported in a timely manner.
  • Time: April 4, 2024, 9:43 p.m.
    Status: Identified
    Update: Unfortunately a knock-on effect of the outage experienced earlier today (https://status.pocketsmith.com/incidents/xxtp792lq371) is causing delays in transactions being brought into PocketSmith, even after a sync successfully completes. This delay in transactions appearing could be up to 2 hours after the feed has successfully synced. We're attempting to put mitigations in place now for new syncs so that transactions are brought in more rapidly, and will update this notice as things progress. We're sorry for the ongoing inconvenience this issue is causing.

Updates:

  • Time: April 4, 2024, 8:16 p.m.
    Status: Resolved
    Update: Everything is back to normal now, and bank feeds are syncing without issue nor delay. Thanks for your patience while this issue was resolved, sorry again for the inconvenience caused by this unexpected downtime.
  • Time: April 4, 2024, 7:12 p.m.
    Status: Monitoring
    Update: We're seeing extensive delays on feeds following the application outage, with transactions and data being delayed by about 2 hours after the completion of a successful sync. We'll continue to update this status message as timing becomes clearer. Apologies for the inconvenience this causes, more updates soon!
  • Time: April 4, 2024, 6:48 p.m.
    Status: Monitoring
    Update: This issue has now been resolved, with the affected power unit having been bypassed at our upstream providers. We'll continue monitoring the situation, but services have been restored.
  • Time: April 4, 2024, 6:45 p.m.
    Status: Identified
    Update: Our upstream providers are continuing to work on a fix for this issue.
  • Time: April 4, 2024, 6:45 p.m.
    Status: Identified
    Update: Due to an power issue with our upstream provider, all PocketSmith services are down. We're working to restore services at present, and everything should be back soon.

Updates:

  • Time: March 27, 2024, 8:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 27, 2024, 4:35 a.m.
    Status: Monitoring
    Update: Our upstream provider is investigating the issue; in the meanwhile, we have implemented a workaround which should fix the slow load times. We will continue to monitor and update if necessary.
  • Time: March 27, 2024, 3:26 a.m.
    Status: Identified
    Update: We have identified an issue with an upstream provider that is resulting in some potentially slow load times when managing feeds in PocketSmith. We'll update when we know more.

Updates:

  • Time: Feb. 19, 2024, 12:04 a.m.
    Status: Resolved
    Update: Feeds are now back to normal, we appreciate your patience!
  • Time: Feb. 18, 2024, 10:51 p.m.
    Status: Monitoring
    Update: We're making good progress on clearing the backlog, but it's taking a little longer than expected. We'll update when transaction updates are back to normal.
  • Time: Feb. 18, 2024, 9:55 p.m.
    Status: Monitoring
    Update: We're identified the cause of the delays and have implemented changes to process the backlog of transaction importing. We expect things to be back to normal in approximately 45 minutes. Thanks for your patience!
  • Time: Feb. 18, 2024, 9:11 p.m.
    Status: Identified
    Update: We're currently working on an issue that is delaying transaction imports from Feeds in to PocketSmith. As a result, new transactions available from a feed may take longer than usual to show in PocketSmith. Apologies for the inconvenience; we'll get things sped up again as soon as possible.

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Frequently Asked Questions - PocketSmith

Is there a PocketSmith outage?
The current status of PocketSmith is: Systems Active
Where can I find the official status page of PocketSmith?
The official status page for PocketSmith is here
How can I get notified if PocketSmith is down or experiencing an outage?
To get notified of any status changes to PocketSmith, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of PocketSmith every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does PocketSmith do?
PocketSmith is a web-based personal finance software that helps users manage money, create budgets, and forecast cashflow. Securely connect multiple bank accounts.

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