ProDeal360 outages and incidents
Outage and incident data over the last 30 days for ProDeal360.
There have been 0 outages or incidents for ProDeal360 in the last 30 days.
Severity Breakdown:
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Latest ProDeal360 outages and incidents.
View the latest incidents for ProDeal360 and check for official updates:
Amazon Web Services (AWS) is currently experiencing an outage that is affecting some ProDeal360 users.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Dec. 7, 2021, 5:12 p.m.
Updates:
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Time: Dec. 8, 2021, 1:49 a.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Dec. 7, 2021, 10:24 p.m.Status: MonitoringUpdate: We are continuing to monitor AWS as they fully recover.
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Time: Dec. 7, 2021, 5:12 p.m.Status: MonitoringUpdate: Our service provider, Amazon Web Services (AWS) is currently reporting connectivity issues which may impact the performance of ProDeal. We will continue to monitor the situation.
Elevated Errors and Timeouts
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: March 1, 2021, 5:13 p.m.
Updates:
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Time: March 1, 2021, 8:49 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: March 1, 2021, 6:52 p.m.Status: IdentifiedUpdate: We've identified the issue and the fix is being release now.
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Time: March 1, 2021, 6:03 p.m.Status: InvestigatingUpdate: We have noticed Increased error rates and timeouts. We are currently investigating this issue.
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Time: March 1, 2021, 5:41 p.m.Status: MonitoringUpdate: We're seeing reduced errors and traffic is flowing as expected. We'll continue monitoring the stability throughout the day.
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Time: March 1, 2021, 5:13 p.m.Status: InvestigatingUpdate: ProDeal is experiencing elevated errors and timeouts. This is impacting the ability for some users to access the system.
Increased Error Rates
Description: Some users experienced intermittent 502 or 504 Bad Gateway errors when visiting ProDeal. We've identified the root cause and have implemented a fix. All systems have been restored.
Status: Resolved
Impact: Major | Started At: Jan. 14, 2021, 9:27 p.m.
Updates:
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Time: Jan. 15, 2021, 9:29 p.m.Status: ResolvedUpdate: Some users experienced intermittent 502 or 504 Bad Gateway errors when visiting ProDeal. We've identified the root cause and have implemented a fix. All systems have been restored.
Increased Error Rates
Description: Some users experienced intermittent 502 or 504 Bad Gateway errors when visiting ProDeal from 2:30pm - 2:45pm. All systems have been restored.
Status: Resolved
Impact: Minor | Started At: Jan. 11, 2021, 7:30 p.m.
Updates:
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Time: Jan. 15, 2021, 9:26 p.m.Status: ResolvedUpdate: Some users experienced intermittent 502 or 504 Bad Gateway errors when visiting ProDeal from 2:30pm - 2:45pm. All systems have been restored.
Increased Error Rates with Authentication
Description: Our third party provider has resolved the issues on their end. All ProDeal services are operational.
Status: Resolved
Impact: Minor | Started At: Nov. 25, 2020, 4:02 p.m.
Updates:
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Time: Nov. 25, 2020, 11:27 p.m.Status: ResolvedUpdate: Our third party provider has resolved the issues on their end. All ProDeal services are operational.
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Time: Nov. 25, 2020, 5:23 p.m.Status: MonitoringUpdate: A fix has been implemented allowing users to authenticate, create accounts, and reset passwords. We are still investigating an issue that is affecting users who try to log in using SSO.
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Time: Nov. 25, 2020, 4:43 p.m.Status: IdentifiedUpdate: We've identified the cause and are actively working on a work around while AWS resolves their outage.
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Time: Nov. 25, 2020, 4:02 p.m.Status: InvestigatingUpdate: We are currently investigating an issue our Third Party provider (AWS) is experiencing that is causing some logins on ProDeal to fail or receive an error.
