Is there an Remarkety outage?

Remarkety status: Systems Active

Last checked: 5 minutes ago

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Remarkety outages and incidents

Outage and incident data over the last 30 days for Remarkety.

There have been 0 outages or incidents for Remarkety in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Remarkety

Outlogger tracks the status of these components for Xero:

Automations Active
Email Delivery Active
Link Shortening and Redirection Active
Reporting Active
SMS Delivery Active
Web Application Active
CDN (Cloudfront) Active
Cloudflare CDN/Cache Active
DNS Servers Active
Event pipeline Active
Component Status
Automations Active
Email Delivery Active
Link Shortening and Redirection Active
Reporting Active
SMS Delivery Active
Web Application Active
Active
CDN (Cloudfront) Active
Cloudflare CDN/Cache Active
DNS Servers Active
Event pipeline Active

Latest Remarkety outages and incidents.

View the latest incidents for Remarkety and check for official updates:

Updates:

  • Time: Sept. 16, 2022, 12:32 p.m.
    Status: Resolved
    Update: The incident has been resolved.
  • Time: Sept. 15, 2022, 11:46 p.m.
    Status: Monitoring
    Update: The core issue has been resolved and that the system is now catching up with the delays
  • Time: Sept. 15, 2022, 8:16 p.m.
    Status: Investigating
    Update: We are aware of some customers experiencing significant delays in email and SMS sends. Our engineering team has identified the problem and is working on a fix.

Updates:

  • Time: May 24, 2022, 8:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 24, 2022, 7:15 p.m.
    Status: Investigating
    Update: Our Team is currently investigating performance issues in the store dashboard

Updates:

  • Time: Dec. 22, 2021, 3:14 p.m.
    Status: Resolved
    Update: The incident has been resolved. Our engineering team is continuing to monitor. Reporting might be slightly delayed in the next 30 minutes.
  • Time: Dec. 22, 2021, 2:48 p.m.
    Status: Monitoring
    Update: Our cloud provider has resolved the underlying infrastructure issue. Remarkety processes are quickly catching up with queued jobs. At this rate the incident should be resolved shortly.
  • Time: Dec. 22, 2021, 1:28 p.m.
    Status: Identified
    Update: The cloud provider has posted an update and they are progressing with solving the issue. We are continuing to monitor and will update here.
  • Time: Dec. 22, 2021, 12:35 p.m.
    Status: Investigating
    Update: We are investigating an issue with our cloud provider that is effecting our ability to send emails and SMS messages, as well as track email opens and clicks.

Updates:

  • Time: Dec. 8, 2021, 5:58 a.m.
    Status: Resolved
    Update: The underlying infrastructure issue has been fully resolved, and the system is operating normally.
  • Time: Dec. 7, 2021, 10:19 p.m.
    Status: Monitoring
    Update: AWS has updated that a fix has been implemented on their end. Although not officially resolved, we have been seeing normal application performance for the past 2 hours. We are continuing to monitor the system.
  • Time: Dec. 7, 2021, 9:52 p.m.
    Status: Identified
    Update: We are seeing improvement in link redirection and overall app performance. However, AWS has not fully resolved the outage and so our engineering team is still monitoring.
  • Time: Dec. 7, 2021, 6:54 p.m.
    Status: Identified
    Update: We have identified an additional impact on email and SMS links, which intermittently lead to a "504 Gateway Time-out" page. This is again due to the same AWS outage (https://www.theverge.com/2021/12/7/22822332/amazon-server-aws-down-disney-plus-ring-outage). To clarify, AWS is Amazon's cloud, which powers a large part of the internet, as well as Remarkety's own servers. Our application relies on several AWS services for hosting, files, as well as link redirection.
  • Time: Dec. 7, 2021, 6:26 p.m.
    Status: Identified
    Update: We are currently experiencing various issues due to an AWS outage. This outage is currently impacting: - Uploading and downloading files - Sending newsletters via email and SMS We are further assessing the impact on other parts of the system.

Updates:

  • Time: Oct. 14, 2021, 8:28 a.m.
    Status: Resolved
    Update: After continued monitoring and verifying that everything is back to normal, this issue is now resolved.
  • Time: Oct. 14, 2021, 7:26 a.m.
    Status: Monitoring
    Update: The issue has been pinpointed to involve the database, and has been resolved by our tech team. Services are all back online and being actively monitored. There might be slight delays in email and SMS sends and reporting as workload is being caught up.
  • Time: Oct. 14, 2021, 6:21 a.m.
    Status: Identified
    Update: We are experiencing elevated errors rates and application issues. The problem has been identified as a database issue, and is now being fully triaged. We will post an update shortly.

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Frequently Asked Questions - Remarkety

Is there a Remarkety outage?
The current status of Remarkety is: Systems Active
Where can I find the official status page of Remarkety?
The official status page for Remarkety is here
How can I get notified if Remarkety is down or experiencing an outage?
To get notified of any status changes to Remarkety, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Remarkety every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Remarkety do?
Remarkety is a tool designed to boost revenue and engagement for eCommerce businesses with automated email, mobile, and social marketing campaigns.

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