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Is there an Convoso outage?

Convoso status: Systems Active

Last checked: a second ago

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Convoso outages and incidents

Outage and incident data over the last 30 days for Convoso.

There have been 0 outages or incidents for Convoso in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Convoso

Outlogger tracks the status of these components for Xero:

Billing Active
API Active
Campaigns and Hopper Active
Leads Active
Reports and Dashboards Active
Workflow Automation Active
Dialer Active
Scripts Active
AWS route53 Active
AWS s3-us-west-2 Active
Component Status
Billing Active
Active
API Active
Campaigns and Hopper Active
Leads Active
Reports and Dashboards Active
Workflow Automation Active
Active
Dialer Active
Scripts Active
Active
AWS route53 Active
AWS s3-us-west-2 Active

Latest Convoso outages and incidents.

View the latest incidents for Convoso and check for official updates:

Updates:

  • Time: April 27, 2023, 8:39 p.m.
    Status: Resolved
    Update: We have confirmed resolution at this time and customers should no longer be experiencing the delays outlined. We will send a detailed post-mortem to our affected customers. We appreciate your patience as we worked to resolve this issue.
  • Time: April 27, 2023, 6:50 p.m.
    Status: Monitoring
    Update: The platform should be once again operating normally. We are monitoring for any remaining effects as we wrap up work on this issue.
  • Time: April 27, 2023, 6:15 p.m.
    Status: Identified
    Update: Our work is nearing completion and we have resolved a majority of the areas causing this issue. Most customers should no longer be seeing delays at this time.
  • Time: April 27, 2023, 5:03 p.m.
    Status: Identified
    Update: We continue to address any remaining delays as work progresses. Customers should see a notable decrease in delays at this time.
  • Time: April 27, 2023, 4:04 p.m.
    Status: Identified
    Update: Our team continues to work on applying fixes to these issues at the highest priority. Delays with reports and lead handling will begin to reduce as our work progresses.
  • Time: April 27, 2023, 2:27 p.m.
    Status: Identified
    Update: Our team has identified the issue and are working on a fix to resolve this.
  • Time: April 27, 2023, 1:37 p.m.
    Status: Investigating
    Update: We have detected an issue that may result in delays for some customers. This may present as the following issues: A warning when running reports that they are more than 5 minutes delayed. Delays moving leads or seeing call history. Delays with dispositioning leads. Our team is actively investigating this issue and we will provide updates here as soon as they are available.

Updates:

  • Time: April 24, 2023, 10:35 p.m.
    Status: Resolved
    Update: This issue has been resolved. Our team identified a major network issue that affected a large subset of our customers. While we have redundancy on the impacted systems, many users were affected as we worked urgently to correct this issue. We apologize for the impact this may have had on your team. We will send a detailed post-mortem to our valued customers.
  • Time: April 24, 2023, 9:39 p.m.
    Status: Monitoring
    Update: We have corrected this issue and our Platform should be functional once again. We are monitoring and validating with our customers.
  • Time: April 24, 2023, 9:33 p.m.
    Status: Identified
    Update: At 2:10 PM PST we identified an infrastructure issue affecting our customers. This may present as trouble loading pages and Internal Server Errors. This issue is our utmost priority; we are urgently working on a resolution.

Updates:

  • Time: April 24, 2023, 10:35 p.m.
    Status: Resolved
    Update: This issue has been resolved. Our team identified a major network issue that affected a large subset of our customers. While we have redundancy on the impacted systems, many users were affected as we worked urgently to correct this issue. We apologize for the impact this may have had on your team. We will send a detailed post-mortem to our valued customers.
  • Time: April 24, 2023, 9:39 p.m.
    Status: Monitoring
    Update: We have corrected this issue and our Platform should be functional once again. We are monitoring and validating with our customers.
  • Time: April 24, 2023, 9:33 p.m.
    Status: Identified
    Update: At 2:10 PM PST we identified an infrastructure issue affecting our customers. This may present as trouble loading pages and Internal Server Errors. This issue is our utmost priority; we are urgently working on a resolution.

Updates:

  • Time: April 13, 2023, 2:07 p.m.
    Status: Resolved
    Update: Repairs have completed and our platform is back up to standard functionality. We appreciate your patience as we worked urgently to resolve this issue and we apologize for any impact this may have had.
  • Time: April 13, 2023, 4:24 a.m.
    Status: Monitoring
    Update: Multiple servers experienced a disruption in functionality today, resulting in agents being unable to connect and operate at full capacity. Our development team is presently working to restore the system's functionality, and while some progress has been made, some features such as agent monitoring are still not fully restored, and the system is operating at a slower pace than usual.
  • Time: April 12, 2023, 9:05 p.m.
    Status: Identified
    Update: Work is ongoing to repair this issue and bring our systems back up to full functionality.
  • Time: April 12, 2023, 8:28 p.m.
    Status: Identified
    Update: At 12:50 PM PST we identified an infrastructure issue affecting our customers. This may present as trouble loading pages and Internal Server Errors. This issue is our utmost priority and we are urgently working on a resolution.

Updates:

  • Time: April 13, 2023, 2:07 p.m.
    Status: Resolved
    Update: Repairs have completed and our platform is back up to standard functionality. We appreciate your patience as we worked urgently to resolve this issue and we apologize for any impact this may have had.
  • Time: April 13, 2023, 4:24 a.m.
    Status: Monitoring
    Update: Multiple servers experienced a disruption in functionality today, resulting in agents being unable to connect and operate at full capacity. Our development team is presently working to restore the system's functionality, and while some progress has been made, some features such as agent monitoring are still not fully restored, and the system is operating at a slower pace than usual.
  • Time: April 12, 2023, 9:05 p.m.
    Status: Identified
    Update: Work is ongoing to repair this issue and bring our systems back up to full functionality.
  • Time: April 12, 2023, 8:28 p.m.
    Status: Identified
    Update: At 12:50 PM PST we identified an infrastructure issue affecting our customers. This may present as trouble loading pages and Internal Server Errors. This issue is our utmost priority and we are urgently working on a resolution.

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Frequently Asked Questions - Convoso

Is there a Convoso outage?
The current status of Convoso is: Systems Active
Where can I find the official status page of Convoso?
The official status page for Convoso is here
How can I get notified if Convoso is down or experiencing an outage?
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