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Is there an Sedna Systems outage?

Sedna Systems status: Systems Active

Last checked: 58 seconds ago

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Sedna Systems outages and incidents

Outage and incident data over the last 30 days for Sedna Systems.

There have been 1 outages or incidents for Sedna Systems in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sedna Systems

Outlogger tracks the status of these components for Xero:

SEDNA - Private Hosting Active
SEDNA - www.sednanetwork.com Active
Component Status
SEDNA - Private Hosting Active
SEDNA - www.sednanetwork.com Active

Latest Sedna Systems outages and incidents.

View the latest incidents for Sedna Systems and check for official updates:

Updates:

  • Time: Jan. 28, 2022, 12:06 p.m.
    Status: Postmortem
    Update: Incident Report **SEDNA Incident**  **19 Jan 2022** ## **Summary** On January 19, 2022, users on our dublin1 cluster experienced issues with loading buckets and search in SEDNA.  ## **Why this happened** The slow search loading affected a small section of our search infrastructure which in turn affected the servers and resulted in degraded performance. We have performed a thorough investigation into what caused the issue and steps have been taken to ensure this does not happen again.  **Actions and opportunities for improvement** 1. Write internal playbook for how this issue was resolved  - **COMPLETE** 2. Deploy fix to search infrastructure to ensure this does not happen again - **COMPLETE**
  • Time: Jan. 19, 2022, 4:07 p.m.
    Status: Resolved
    Update: Our team has confirmed that SEDNA loading speeds are back to normal and everything is working as expected. If you continue to experience issues please reach out to [email protected].
  • Time: Jan. 19, 2022, 4:01 p.m.
    Status: Monitoring
    Update: Our team has implemented a resolution and we are seeing SEDNA functionality is back to regular service. We continue to monitor the situation.
  • Time: Jan. 19, 2022, 3:41 p.m.
    Status: Identified
    Update: Our team has identified what is causing the slowness issue within SEDNA and are working towards resolving this to reinstate SEDNA's full functionality.
  • Time: Jan. 19, 2022, 3:22 p.m.
    Status: Investigating
    Update: Users on our Dublin1 cluster are currently experiencing slowness issues on SEDNA. This includes spinners when switching teams, the list not loading or slowness in search amongst others. Our Engineering Team is investigating this with the highest priority.

Updates:

  • Time: Jan. 28, 2022, 12:06 p.m.
    Status: Postmortem
    Update: Incident Report **SEDNA Incident**  **19 Jan 2022** ## **Summary** On January 19, 2022, users on our dublin1 cluster experienced issues with loading buckets and search in SEDNA.  ## **Why this happened** The slow search loading affected a small section of our search infrastructure which in turn affected the servers and resulted in degraded performance. We have performed a thorough investigation into what caused the issue and steps have been taken to ensure this does not happen again.  **Actions and opportunities for improvement** 1. Write internal playbook for how this issue was resolved  - **COMPLETE** 2. Deploy fix to search infrastructure to ensure this does not happen again - **COMPLETE**
  • Time: Jan. 19, 2022, 4:07 p.m.
    Status: Resolved
    Update: Our team has confirmed that SEDNA loading speeds are back to normal and everything is working as expected. If you continue to experience issues please reach out to [email protected].
  • Time: Jan. 19, 2022, 4:01 p.m.
    Status: Monitoring
    Update: Our team has implemented a resolution and we are seeing SEDNA functionality is back to regular service. We continue to monitor the situation.
  • Time: Jan. 19, 2022, 3:41 p.m.
    Status: Identified
    Update: Our team has identified what is causing the slowness issue within SEDNA and are working towards resolving this to reinstate SEDNA's full functionality.
  • Time: Jan. 19, 2022, 3:22 p.m.
    Status: Investigating
    Update: Users on our Dublin1 cluster are currently experiencing slowness issues on SEDNA. This includes spinners when switching teams, the list not loading or slowness in search amongst others. Our Engineering Team is investigating this with the highest priority.

Updates:

  • Time: Jan. 27, 2022, 2:56 p.m.
    Status: Postmortem
    Update: Incident Report **SEDNA Incident**  **11 Jan 2022** ## **Summary** On January 11, 2022 users on our default cluster experienced issues with SEDNA not loading messages being received by teams.  ## **Why this happened** As part of improvements SEDNA was making to our Search feature there was a temporary issue with importing data which caused a spike in load on our servers which resulted in the degraded performance users experienced. **Actions and opportunities for improvement** 1. Improve logging and reporting on the search functionality - **COMPLETE** 2. Revisit and improve change management process - **IN PROGRESS**
  • Time: Jan. 11, 2022, 3:58 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 11, 2022, 3:58 p.m.
    Status: Monitoring
    Update: Our Engineering team has resolved the issue and all messages have now been loaded in SEDNA.
  • Time: Jan. 11, 2022, 2:57 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the situation with SEDNA not loading messages.
  • Time: Jan. 11, 2022, 2:28 p.m.
    Status: Monitoring
    Update: Our Engineering team has deployed a fix and are seeing that SEDNA is stabilising. We are continuing to monitor the situation.
  • Time: Jan. 11, 2022, 2:17 p.m.
    Status: Identified
    Update: Our team has identified the issue that is causing the message to not load in SEDNA and are actively looking at ways to resolve this.
  • Time: Jan. 11, 2022, 1:51 p.m.
    Status: Investigating
    Update: Our team continues to investigate the issue which is causing a long delay in messages being loaded in SEDNA
  • Time: Jan. 11, 2022, 1:22 p.m.
    Status: Investigating
    Update: Our team is actively investigating an issue that is causing messages not to load in SEDNA.

Updates:

  • Time: Jan. 27, 2022, 2:56 p.m.
    Status: Postmortem
    Update: Incident Report **SEDNA Incident**  **11 Jan 2022** ## **Summary** On January 11, 2022 users on our default cluster experienced issues with SEDNA not loading messages being received by teams.  ## **Why this happened** As part of improvements SEDNA was making to our Search feature there was a temporary issue with importing data which caused a spike in load on our servers which resulted in the degraded performance users experienced. **Actions and opportunities for improvement** 1. Improve logging and reporting on the search functionality - **COMPLETE** 2. Revisit and improve change management process - **IN PROGRESS**
  • Time: Jan. 11, 2022, 3:58 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 11, 2022, 3:58 p.m.
    Status: Monitoring
    Update: Our Engineering team has resolved the issue and all messages have now been loaded in SEDNA.
  • Time: Jan. 11, 2022, 2:57 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the situation with SEDNA not loading messages.
  • Time: Jan. 11, 2022, 2:28 p.m.
    Status: Monitoring
    Update: Our Engineering team has deployed a fix and are seeing that SEDNA is stabilising. We are continuing to monitor the situation.
  • Time: Jan. 11, 2022, 2:17 p.m.
    Status: Identified
    Update: Our team has identified the issue that is causing the message to not load in SEDNA and are actively looking at ways to resolve this.
  • Time: Jan. 11, 2022, 1:51 p.m.
    Status: Investigating
    Update: Our team continues to investigate the issue which is causing a long delay in messages being loaded in SEDNA
  • Time: Jan. 11, 2022, 1:22 p.m.
    Status: Investigating
    Update: Our team is actively investigating an issue that is causing messages not to load in SEDNA.

Updates:

  • Time: Dec. 22, 2021, 3:21 p.m.
    Status: Resolved
    Update: Our team has fully resolved the issues being experienced with SEDNA and users will no longer see any problems with sending messages or logging in and out of SEDNA. If you continue to see any issues please report them directly to [email protected].
  • Time: Dec. 22, 2021, 2:44 p.m.
    Status: Identified
    Update: All messages have now been received into SEDNA and we are currently monitoring the issue experienced with users not being able to send messages or log in to SEDNA.
  • Time: Dec. 22, 2021, 1:16 p.m.
    Status: Identified
    Update: Our third-party server provider is currently experiencing an outage which is causing messages to not be received or sent in SEDNA. This is also affecting our third-party identity provider (powers SEDNA login) which means users will not be able to login to SEDNA, this will not affect users who are already logged in so we recommend users do not log out of SEDNA until this has been resolved. We apologies for the inconvenience you may be experiencing due to this outage.
  • Time: Dec. 22, 2021, 12:52 p.m.
    Status: Investigating
    Update: Messages are not being received into SEDNA since 12:10 pm (UTC) due to an outage being experienced by our third-party server provider, our team is actively investigating this issue. We apologise for the inconvenience you may be experiencing due to this issue.

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Frequently Asked Questions - Sedna Systems

Is there a Sedna Systems outage?
The current status of Sedna Systems is: Systems Active
Where can I find the official status page of Sedna Systems?
The official status page for Sedna Systems is here
How can I get notified if Sedna Systems is down or experiencing an outage?
To get notified of any status changes to Sedna Systems, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sedna Systems every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sedna Systems do?
Sedna helps shipping companies make data-driven decisions by organizing their emails efficiently.

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