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Is there an Shorthand outage?

Shorthand status: Systems Active

Last checked: 8 minutes ago

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Shorthand outages and incidents

Outage and incident data over the last 30 days for Shorthand.

There have been 0 outages or incidents for Shorthand in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Shorthand

Outlogger tracks the status of these components for Xero:

Analytics Active
Billing & Account Active
Datadog US1 Metrics Active
Datadog US1 RUM Active
Marketing Active
Shorthand Active
AWS CloudFront Active
AWS EC2 Active
AWS RDS Active
AWS Route53 Active
Campaign Monitor Active
Chargebee API Active
Chargebee Email Active
Cloudinary Media Transformation API - US Active
Cloudinary Upload API - US Active
OpenAI Active
Unsplash Active
Component Status
Analytics Active
Billing & Account Active
Datadog US1 Metrics Active
Datadog US1 RUM Active
Marketing Active
Shorthand Active
Active
AWS CloudFront Active
AWS EC2 Active
AWS RDS Active
AWS Route53 Active
Campaign Monitor Active
Chargebee API Active
Chargebee Email Active
Cloudinary Media Transformation API - US Active
Cloudinary Upload API - US Active
OpenAI Active
Unsplash Active

Latest Shorthand outages and incidents.

View the latest incidents for Shorthand and check for official updates:

Updates:

  • Time: July 19, 2024, 1:59 p.m.
    Status: Resolved
    Update: This incident has now been resolved, and emails, including account password resets, notifications, and workspace invitations, are now being processed and delivered.
  • Time: July 19, 2024, 6:53 a.m.
    Status: Investigating
    Update: Our email service provider is currently being affected by an outage. Emails sent from the Shorthand application, including account password resets, notifications, and workspace invitations, are unavailable.

Updates:

  • Time: July 19, 2024, 1:59 p.m.
    Status: Resolved
    Update: This incident has now been resolved, and emails, including account password resets, notifications, and workspace invitations, are now being processed and delivered.
  • Time: July 19, 2024, 6:53 a.m.
    Status: Investigating
    Update: Our email service provider is currently being affected by an outage. Emails sent from the Shorthand application, including account password resets, notifications, and workspace invitations, are unavailable.

Updates:

  • Time: June 3, 2024, 4:05 p.m.
    Status: Resolved
    Update: We are pleased to report that the database locking issue which led to increased CPU usage on our RDS system has been fully resolved. Our technical team has carefully monitored the system following the implementation of the fix and confirmed that normal operations have resumed without further complications
  • Time: June 3, 2024, 3:51 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 3, 2024, 3:51 p.m.
    Status: Monitoring
    Update: We are pleased to inform you that our technical team has successfully implemented a fix for the issue identified earlier. Currently, we are in the process of monitoring the system's performance to ensure stability and functionality are fully restored.
  • Time: June 3, 2024, 3:44 p.m.
    Status: Monitoring
    Update: We've implemented a fix to some database connectivity related errors causing the outage and are monitoring the solution.
  • Time: June 3, 2024, 3:16 p.m.
    Status: Investigating
    Update: We are investigating a general service outage of the Shorthand web app.

Updates:

  • Time: June 3, 2024, 4:05 p.m.
    Status: Resolved
    Update: We are pleased to report that the database locking issue which led to increased CPU usage on our RDS system has been fully resolved. Our technical team has carefully monitored the system following the implementation of the fix and confirmed that normal operations have resumed without further complications
  • Time: June 3, 2024, 3:51 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 3, 2024, 3:51 p.m.
    Status: Monitoring
    Update: We are pleased to inform you that our technical team has successfully implemented a fix for the issue identified earlier. Currently, we are in the process of monitoring the system's performance to ensure stability and functionality are fully restored.
  • Time: June 3, 2024, 3:44 p.m.
    Status: Monitoring
    Update: We've implemented a fix to some database connectivity related errors causing the outage and are monitoring the solution.
  • Time: June 3, 2024, 3:16 p.m.
    Status: Investigating
    Update: We are investigating a general service outage of the Shorthand web app.

Updates:

  • Time: Feb. 9, 2024, 10:15 a.m.
    Status: Resolved
    Update: After monitoring, this incident is resolved.
  • Time: Feb. 9, 2024, 8:30 a.m.
    Status: Investigating
    Update: A fix has been implemented and we are monitoring the update.
  • Time: Feb. 9, 2024, 7:14 a.m.
    Status: Investigating
    Update: We have detected an issue with the export analytics feature and are currently working to find a fix.

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Frequently Asked Questions - Shorthand

Is there a Shorthand outage?
The current status of Shorthand is: Systems Active
Where can I find the official status page of Shorthand?
The official status page for Shorthand is here
How can I get notified if Shorthand is down or experiencing an outage?
To get notified of any status changes to Shorthand, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Shorthand every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Shorthand do?
This service offers visually appealing web content, including editorials, reports, proposals, and more, without requiring web design skills.

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