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Is there an SpotOn outage?

SpotOn status: Systems Active

Last checked: 9 minutes ago

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SpotOn outages and incidents

Outage and incident data over the last 30 days for SpotOn.

There have been 6 outages or incidents for SpotOn in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SpotOn

Outlogger tracks the status of these components for Xero:

Loyalty Active
SMS Messaging Active
SpotOn Website Active
Virtual Terminal Active
Merchant Dashboard Active
Payment Deposits Active
SpotOn Online Ordering Active
SpotOn Restaurant Active
SpotOn Restaurant Reporting Active
AT&T Active
AWS Active
Support Phone Line Active
FIS Processing Active
Gift Cards Active
Transit Processing Active
Tsys Processing Active
Component Status
Active
Loyalty Active
SMS Messaging Active
SpotOn Website Active
Virtual Terminal Active
Active
Merchant Dashboard Active
Payment Deposits Active
SpotOn Online Ordering Active
SpotOn Restaurant Active
SpotOn Restaurant Reporting Active
Active
AT&T Active
AWS Active
Support Phone Line Active
Active
FIS Processing Active
Gift Cards Active
Transit Processing Active
Tsys Processing Active

Latest SpotOn outages and incidents.

View the latest incidents for SpotOn and check for official updates:

Updates:

  • Time: Nov. 13, 2024, 9:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 13, 2024, 8:47 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 13, 2024, 7:39 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 13, 2024, 7 p.m.
    Status: Identified
    Update: We have identified a culprit and are working to resolve the issue.
  • Time: Nov. 13, 2024, 6:20 p.m.
    Status: Investigating
    Update: We are investigating an issue impacting ordering with 3rd party integrations. Will provide updates as they become available.

Updates:

  • Time: Nov. 13, 2024, 2:16 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 13, 2024, 1:42 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 13, 2024, 1:16 a.m.
    Status: Identified
    Update: Additional 3rd party order integrations are impacted by this outage: Fresh KDS, Incentivio, Chowly, Bite, Captain AI, Ovation, Doordash Drive
  • Time: Nov. 13, 2024, 12:07 a.m.
    Status: Investigating
    Update: We are investigating an issue that is impacting the ability for FreshKDS to take orders

Updates:

  • Time: Nov. 12, 2024, 11:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 12, 2024, 9:55 p.m.
    Status: Investigating
    Update: We are currently investigating the issue

Updates:

  • Time: Nov. 12, 2024, 4:49 p.m.
    Status: Resolved
    Update: This incident has been resolved. Close report summaries and labor reports are operational again.
  • Time: Nov. 12, 2024, 4:15 p.m.
    Status: Investigating
    Update: We have identified an issue where restaurant reporting is degraded. This is visible for some merchants in close report summaries and labor reports. We are investigating now.

Updates:

  • Time: Nov. 12, 2024, 2:57 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 12, 2024, 1:30 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. We expect the reporting data to be in sync in approximately 1.5hrs.
  • Time: Nov. 12, 2024, midnight
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 11, 2024, 10:49 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 11, 2024, 10:47 p.m.
    Status: Investigating
    Update: We have identified an issue where order reporting is degraded. This is visible for some merchants in Daily Sales Report and Payments reporting in Restaurant Reporting and Dashboard.

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Frequently Asked Questions - SpotOn

Is there a SpotOn outage?
The current status of SpotOn is: Systems Active
Where can I find the official status page of SpotOn?
The official status page for SpotOn is here
How can I get notified if SpotOn is down or experiencing an outage?
To get notified of any status changes to SpotOn, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SpotOn every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SpotOn do?
SpotOn provides customizable point-of-sale systems and payment processing software with 24/7 support from a dedicated team.

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