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Is there an Totango outage?

Totango status: Systems Active

Last checked: 5 minutes ago

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Totango outages and incidents

Outage and incident data over the last 30 days for Totango.

There have been 5 outages or incidents for Totango in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Totango

Outlogger tracks the status of these components for Xero:

Assets Active
Campaigns Active
Data Collection Gateway Active
Data Processing Pipelines Active
Email to Touchpoints Active
Marketing Website Active
Mobile Application Active
Salesforce Connector Active
Tasks and SuccessPlays Active
Totango Web Application Active
Component Status
Assets Active
Campaigns Active
Data Collection Gateway Active
Data Processing Pipelines Active
Email to Touchpoints Active
Marketing Website Active
Mobile Application Active
Salesforce Connector Active
Tasks and SuccessPlays Active
Totango Web Application Active

Latest Totango outages and incidents.

View the latest incidents for Totango and check for official updates:

Updates:

  • Time: May 14, 2023, 5:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 14, 2023, 5:25 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 14, 2023, 5:24 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 14, 2023, 5:06 p.m.
    Status: Investigating
    Update: We are currently investigating the degraded performance issue that is impacted EU services.

Updates:

  • Time: May 14, 2023, 5:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 14, 2023, 5:25 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 14, 2023, 5:24 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 14, 2023, 5:06 p.m.
    Status: Investigating
    Update: We are currently investigating the degraded performance issue that is impacted EU services.

Updates:

  • Time: May 10, 2023, 12:58 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 9, 2023, 8:41 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 9, 2023, 6:36 p.m.
    Status: Identified
    Update: Our team has identified an issue with ongoing SuccessPlays which will cause a delay in tasks creation. We are working on a fix which will be deployed shortly.

Updates:

  • Time: May 10, 2023, 12:58 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 9, 2023, 8:41 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 9, 2023, 6:36 p.m.
    Status: Identified
    Update: Our team has identified an issue with ongoing SuccessPlays which will cause a delay in tasks creation. We are working on a fix which will be deployed shortly.

Updates:

  • Time: April 27, 2023, 4:42 p.m.
    Status: Postmortem
    Update: # **Event Description**  Success Plays unexpectedly fired in the US region on April 19, 14:15 UTC, due to the use of an old Redis cluster. ‌ # **Findings & Timeline** ‌ _**Reported: April 19, 14:15 UTC The Totango system monitoring detected the issue.**_  _**Identified: April 19, 15:20 UTC The root cause was identified as a DNS change from the new Redis cluster to the old one.**_ _The application team immediately stopped all SuccessPlay triggering. The SuccessPlay engine at that time already triggered a few thousands tasks and events \(as part of the task creation emails which were sent to users\)._ ‌ _The application team then created a cleanup plan, which included deleting duplicated tasks and events and reverting attribute changes._ _**Resolved:** Apr 21, 19:58 UTC_ _Duplicated task deletion is completed_ _**April 21, 20:51 UTC**_  _**Cleanup plan execution was completed in full, including events deletion and reverting attribute changes.**_ ‌ ‌ **Root Cause:** _An old Redis cluster was being used actively instead of the new one due to a DNS change, causing SuccessPlays to fire unexpectedly._ ‌ _Corrective Action_ * _Deprecate and isolate old components when a replacement is created - Completed_ * _Implement a monitoring system to alert on any manual changes performed - In Progress \(ETA: June 30th\)_ * _Enforce a single config file for all application DNSs - Planned \(ETA: August 2023\)_ * _Create a dedicated runbook to tackle similar cases in the future - In Progress \(ETA: May 5th\)_ * _Implement anomaly detection flows to identify changes in automation triggering behavior, pause it, and alert about it - In Progress \(ETA: June 1st\)_
  • Time: April 21, 2023, 8:51 p.m.
    Status: Resolved
    Update: All tasks and events have been deleted and all attributes have been reverted to their previous state unless otherwise requested.
  • Time: April 21, 2023, 7:58 p.m.
    Status: Monitoring
    Update: Task deletions have completed successfully and any attributes should be reverted to their previous state unless otherwise requested.
  • Time: April 21, 2023, 1:57 p.m.
    Status: Monitoring
    Update: We are continuing our work to remove tasks and have started work on reverting any attribute changes that were made.
  • Time: April 20, 2023, 11:17 a.m.
    Status: Monitoring
    Update: We are working to delete any duplicated tasks created as a result of this issue.
  • Time: April 19, 2023, 8:16 p.m.
    Status: Monitoring
    Update: SuccessPlays are now active and should begin to process again. We are working on making sure systems return to normal operations.
  • Time: April 19, 2023, 7:17 p.m.
    Status: Identified
    Update: We are planning to re-enable SuccessPlays in the next 15-30 minutes. Another update will be posted following this action. As always we appreciate your patience.
  • Time: April 19, 2023, 4:55 p.m.
    Status: Identified
    Update: We have identified the cause for SuccessPlays firing unexpectedly. We have currently stopped SuccessPlay processing on all services while we work to remediate the issues for those services which have been impacted. We will provide further updates as our fixes are implemented. Thank you for your patience.
  • Time: April 19, 2023, 3:20 p.m.
    Status: Investigating
    Update: We are currently investigating an issue regarding Plays.

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Frequently Asked Questions - Totango

Is there a Totango outage?
The current status of Totango is: Systems Active
Where can I find the official status page of Totango?
The official status page for Totango is here
How can I get notified if Totango is down or experiencing an outage?
To get notified of any status changes to Totango, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Totango every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Totango do?
Totango is a Customer Success Software that assists in managing SaaS customer journeys to retain and grow customers. Free trial available.