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Is there an Totango outage?

Totango status: Systems Active

Last checked: 3 minutes ago

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Totango outages and incidents

Outage and incident data over the last 30 days for Totango.

There have been 5 outages or incidents for Totango in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Totango

Outlogger tracks the status of these components for Xero:

Assets Active
Campaigns Active
Data Collection Gateway Active
Data Processing Pipelines Active
Email to Touchpoints Active
Marketing Website Active
Mobile Application Active
Salesforce Connector Active
Tasks and SuccessPlays Active
Totango Web Application Active
Component Status
Assets Active
Campaigns Active
Data Collection Gateway Active
Data Processing Pipelines Active
Email to Touchpoints Active
Marketing Website Active
Mobile Application Active
Salesforce Connector Active
Tasks and SuccessPlays Active
Totango Web Application Active

Latest Totango outages and incidents.

View the latest incidents for Totango and check for official updates:

Updates:

  • Time: Feb. 21, 2023, 9:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 21, 2023, 6:48 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 21, 2023, 6:36 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Feb. 14, 2023, 2 p.m.
    Status: Postmortem
    Update: **Event Description:** A delay in campaign delivery was noted for our US services. **Root Cause:** Our third-party email delivery service experienced a temporary outage starting at 7am GMT which caused time-based campaign deliveries to be delayed. After working with the provider, we saw a restoration of service around 5pm GMT which allowed our systems to return normal operations. **Preventive actions:** * We will be working with our provider to better understand the cause for the outage and work with them on ensuring it does not impact our clients moving forward.
  • Time: Feb. 14, 2023, 2 p.m.
    Status: Postmortem
    Update: **Event Description:** A delay in campaign delivery was noted for our US services. **Root Cause:** Our third-party email delivery service experienced a temporary outage starting at 7am GMT which caused time-based campaign deliveries to be delayed. After working with the provider, we saw a restoration of service around 5pm GMT which allowed our systems to return normal operations. **Preventive actions:** * We will be working with our provider to better understand the cause for the outage and work with them on ensuring it does not impact our clients moving forward.
  • Time: Feb. 14, 2023, 9:12 a.m.
    Status: Resolved
    Update: The issue with the campaigns in the US has been resolved.
  • Time: Feb. 14, 2023, 9:12 a.m.
    Status: Resolved
    Update: The issue with the campaigns in the US has been resolved.
  • Time: Feb. 13, 2023, 6:39 p.m.
    Status: Monitoring
    Update: Our third party provider has resolved the issues with mail delivery and we are currently monitoring as the systems begin to catch up. We apologize for the inconvenience this may have caused.
  • Time: Feb. 13, 2023, 6:39 p.m.
    Status: Monitoring
    Update: Our third party provider has resolved the issues with mail delivery and we are currently monitoring as the systems begin to catch up. We apologize for the inconvenience this may have caused.
  • Time: Feb. 13, 2023, 10:05 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for a delay in the following components: 1. Sending Emails from campaigns. 2. Inviting users via Touchpoints. 3. Replying to Touchpoints via email. Please note that our third party is receiving these messages, we do not expect any data loss. Once the issue is resolved, we expect all messages to be delivered
  • Time: Feb. 13, 2023, 10:05 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for a delay in the following components: 1. Sending Emails from campaigns. 2. Inviting users via Touchpoints. 3. Replying to Touchpoints via email. Please note that our third party is receiving these messages, we do not expect any data loss. Once the issue is resolved, we expect all messages to be delivered
  • Time: Feb. 13, 2023, 8:44 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 13, 2023, 8:44 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 13, 2023, 8:44 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 13, 2023, 8:44 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 13, 2023, 8:26 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 13, 2023, 8:26 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 13, 2023, 8:25 a.m.
    Status: Identified
    Update: Due to third party issues we are not able to send campaigns in our US site. We are working with their support to resolve this issue as soon as possible.
  • Time: Feb. 13, 2023, 8:25 a.m.
    Status: Identified
    Update: Due to third party issues we are not able to send campaigns in our US site. We are working with their support to resolve this issue as soon as possible.

Updates:

  • Time: Feb. 2, 2023, 1:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 2, 2023, 1:14 p.m.
    Status: Identified
    Update: We need to perform unplanned maintenance on our tasks database which will temporarily prevent the creation of tasks as well as viewing them. We expect this should not take more than 20 minutes. Updates to follow.

Updates:

  • Time: Feb. 2, 2023, 1:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 2, 2023, 1:14 p.m.
    Status: Identified
    Update: We need to perform unplanned maintenance on our tasks database which will temporarily prevent the creation of tasks as well as viewing them. We expect this should not take more than 20 minutes. Updates to follow.

Updates:

  • Time: Jan. 9, 2023, 6:04 p.m.
    Status: Postmortem
    Update: **Event Description:** An outage occurred after Sunday’s deployment affecting accessibility on Totango’s Web application such as failure to view account profiles as well as integration connection errors with code 9004. The issue occurred between 08:12 and 08:47 AM UTC and was resolved at 08:55 AM UTC. **Root Cause:** Code defect with Totango’s new API throttling caused it to enter a deadlock and failed the user to access the UI API request or connection. Issue resolved by an immediate Hotfix. **Preventive actions:** * Will be adding new alerts on the test environment to identify these incidents before reaching production and prevent them from happening. * Created an internal new tool that should help capture new API errors on the test environment before deployment.
  • Time: Jan. 9, 2023, 6:04 p.m.
    Status: Postmortem
    Update: **Event Description:** An outage occurred after Sunday’s deployment affecting accessibility on Totango’s Web application such as failure to view account profiles as well as integration connection errors with code 9004. The issue occurred between 08:12 and 08:47 AM UTC and was resolved at 08:55 AM UTC. **Root Cause:** Code defect with Totango’s new API throttling caused it to enter a deadlock and failed the user to access the UI API request or connection. Issue resolved by an immediate Hotfix. **Preventive actions:** * Will be adding new alerts on the test environment to identify these incidents before reaching production and prevent them from happening. * Created an internal new tool that should help capture new API errors on the test environment before deployment.
  • Time: Jan. 8, 2023, 9:19 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 8, 2023, 9:02 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 8, 2023, 9:02 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 8, 2023, 8:55 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 8, 2023, 8:55 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

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Frequently Asked Questions - Totango

Is there a Totango outage?
The current status of Totango is: Systems Active
Where can I find the official status page of Totango?
The official status page for Totango is here
How can I get notified if Totango is down or experiencing an outage?
To get notified of any status changes to Totango, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Totango every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Totango do?
Totango is a Customer Success Software that assists in managing SaaS customer journeys to retain and grow customers. Free trial available.

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