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Is there an Totango outage?

Totango status: Systems Active

Last checked: 3 minutes ago

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Totango outages and incidents

Outage and incident data over the last 30 days for Totango.

There have been 5 outages or incidents for Totango in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Totango

Outlogger tracks the status of these components for Xero:

Assets Active
Campaigns Active
Data Collection Gateway Active
Data Processing Pipelines Active
Email to Touchpoints Active
Marketing Website Active
Mobile Application Active
Salesforce Connector Active
Tasks and SuccessPlays Active
Totango Web Application Active
Component Status
Assets Active
Campaigns Active
Data Collection Gateway Active
Data Processing Pipelines Active
Email to Touchpoints Active
Marketing Website Active
Mobile Application Active
Salesforce Connector Active
Tasks and SuccessPlays Active
Totango Web Application Active

Latest Totango outages and incidents.

View the latest incidents for Totango and check for official updates:

Updates:

  • Time: Nov. 20, 2023, 2:43 p.m.
    Status: Postmortem
    Update: **Event Description:** On November 20, 2023, a critical issue was reported concerning the Single Sign-On \(SSO\) mechanism using Microsoft services. Customers began experiencing difficulties in logging in, with multiple complaints received by the support team at approximately 13:00 UTC. **Timeline:** * **13:00, Nov 20, 2023**: Notification received from support about multiple customer complaints regarding SSO login issues. * **13:40, Nov 20, 2023**: The root cause of the issue was identified. * **13:55, Nov 20, 2023**: Issue was resolved. **Root Cause:** The issue was traced back to the expiration of the secret keys for our SSO application in Azure. This expiration, which likely occurred around November 18th, went unnoticed as there were no alerts or notifications generated for this event. **Steps to Resolution:** * A new secret key was generated and updated in the parameter store. **Lesson Learned and Preventive Actions:** 1. **Engagement with Azure Support**: We will be reaching out to Azure support to investigate why no alerts were triggered for the key expiration. 2. **Implementation of New Alert System**: An alert has been added in New Relic \(NR\) to specifically monitor for key expiration errors. This action has already been completed.
  • Time: Nov. 20, 2023, 2:43 p.m.
    Status: Postmortem
    Update: **Event Description:** On November 20, 2023, a critical issue was reported concerning the Single Sign-On \(SSO\) mechanism using Microsoft services. Customers began experiencing difficulties in logging in, with multiple complaints received by the support team at approximately 13:00 UTC. **Timeline:** * **13:00, Nov 20, 2023**: Notification received from support about multiple customer complaints regarding SSO login issues. * **13:40, Nov 20, 2023**: The root cause of the issue was identified. * **13:55, Nov 20, 2023**: Issue was resolved. **Root Cause:** The issue was traced back to the expiration of the secret keys for our SSO application in Azure. This expiration, which likely occurred around November 18th, went unnoticed as there were no alerts or notifications generated for this event. **Steps to Resolution:** * A new secret key was generated and updated in the parameter store. **Lesson Learned and Preventive Actions:** 1. **Engagement with Azure Support**: We will be reaching out to Azure support to investigate why no alerts were triggered for the key expiration. 2. **Implementation of New Alert System**: An alert has been added in New Relic \(NR\) to specifically monitor for key expiration errors. This action has already been completed.
  • Time: Nov. 20, 2023, 2:30 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 20, 2023, 2:30 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 20, 2023, 11:57 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 20, 2023, 11:57 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 20, 2023, 11:26 a.m.
    Status: Investigating
    Update: We are currently investigating reports of failed login attempts.
  • Time: Nov. 20, 2023, 11:26 a.m.
    Status: Investigating
    Update: We are currently investigating reports of failed login attempts.

Updates:

  • Time: Nov. 16, 2023, 12:24 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 15, 2023, 1:17 p.m.
    Status: Identified
    Update: Our team has identified an issue with ongoing SuccessPlays which will cause a delay in tasks creation. We are working to fix the issue.

Updates:

  • Time: Nov. 16, 2023, 12:24 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 15, 2023, 1:17 p.m.
    Status: Identified
    Update: Our team has identified an issue with ongoing SuccessPlays which will cause a delay in tasks creation. We are working to fix the issue.

Updates:

  • Time: Aug. 10, 2023, 8:16 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 10, 2023, 2:02 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 9, 2023, 4:40 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 9, 2023, 1:17 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: Aug. 10, 2023, 8:16 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 10, 2023, 2:02 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 9, 2023, 4:40 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 9, 2023, 1:17 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

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Frequently Asked Questions - Totango

Is there a Totango outage?
The current status of Totango is: Systems Active
Where can I find the official status page of Totango?
The official status page for Totango is here
How can I get notified if Totango is down or experiencing an outage?
To get notified of any status changes to Totango, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Totango every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Totango do?
Totango is a Customer Success Software that assists in managing SaaS customer journeys to retain and grow customers. Free trial available.

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