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Is there an Ultimate AI outage?

Ultimate AI status: Systems Active

Last checked: 9 minutes ago

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Ultimate AI outages and incidents

Outage and incident data over the last 30 days for Ultimate AI.

There have been 3 outages or incidents for Ultimate AI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ultimate AI

Outlogger tracks the status of these components for Xero:

Analytics Active
Backend Integrations Active
Core Services Active
Dashboard Active
Public API Active
Web Chat Widget Active
Freshchat Active
Freshdesk Automation Active
Giosg Automation Active
Intercom Automation Active
LiveChat.com CRM Integration Active
Salesforce Active
Sunshine Active
Zendesk Chat Active
Zendesk Support Automation Active
LiveChat Agent apps Active
LiveChat API Active
LiveChat Chat widget Active
LiveChat Integrations Active
LiveChat Subprocessors' service Active
Salesforce EU37 Active
Salesforce EU40 Active
Salesforce UM7 Active
Zendesk Sunshine Conversations Sunshine Conversations Core API Active
Zendesk Sunshine Conversations Web SDK Active
Component Status
Analytics Active
Backend Integrations Active
Core Services Active
Dashboard Active
Public API Active
Web Chat Widget Active
Active
Freshchat Active
Freshdesk Automation Active
Giosg Automation Active
Intercom Automation Active
LiveChat.com CRM Integration Active
Salesforce Active
Sunshine Active
Zendesk Chat Active
Zendesk Support Automation Active
Active
LiveChat Agent apps Active
LiveChat API Active
LiveChat Chat widget Active
LiveChat Integrations Active
LiveChat Subprocessors' service Active
Salesforce EU37 Active
Salesforce EU40 Active
Salesforce UM7 Active
Zendesk Sunshine Conversations Sunshine Conversations Core API Active
Zendesk Sunshine Conversations Web SDK Active

Latest Ultimate AI outages and incidents.

View the latest incidents for Ultimate AI and check for official updates:

Updates:

  • Time: July 20, 2023, 10:30 a.m.
    Status: Resolved
    Update: At 12:30 AM we observed a potential issue with Salesforce integration, our Salesforce specific test bot had some issues processing chat messages. After an initial investigation we saw no impact on production bots and the test bot went back to normal after 20 minutes. At 10:30 AM we observed that some of our Salesforce production bots were having some issues. We restarted the affected bots, which brought them back to full functionality. We started an in-depth investigation into possible causes. At 11:30 AM the investigation points to the issue being at the third party side. We will continue the investigation and post updates. At 4:00 PM the investigation was concluded. We identified some cases where the communication was abnormally interrupted. We’ll be implementing an enhancement in the near future to the communication layer of the integration to handle such cases.

Updates:

  • Time: July 16, 2023, 11:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 16, 2023, 10:41 p.m.
    Status: Monitoring
    Update: A fix has been implemented by Livechat and we are monitoring the results.
  • Time: July 16, 2023, 10:06 p.m.
    Status: Identified
    Update: Livechat has identified the Issues and they are working on resolving it as soon as possible
  • Time: July 16, 2023, 9:27 p.m.
    Status: Identified
    Update: We will post details as soon as we have some and will provide updates every 60 minutes.
  • Time: July 16, 2023, 9:26 p.m.
    Status: Identified
    Update: Our 3rd party LiveChat provider experiences some issues at the moment. This affects: Agent APPs and Support Chat on LiveChat side.
  • Time: July 16, 2023, 9:23 p.m.
    Status: Investigating
    Update: Livechat team is currently investigating the issue

Updates:

  • Time: June 20, 2023, 10:29 a.m.
    Status: Resolved
    Update: The incident has been resolved by Zendesk.
  • Time: June 20, 2023, 8:33 a.m.
    Status: Monitoring
    Update: The Zendesk team expressed that they are observing increased stability as well as customers’ confirmation the situation has improved on their end with Chat and Messaging in All Pods. We will provide another update in 60 minutes or once we have more information.
  • Time: June 20, 2023, 6:51 a.m.
    Status: Monitoring
    Update: We are still closely monitoring the Zendesk status page: https://status.zendesk.com/ They expressed that they are observing significant recovery across all Pods for the impacted services in Chat and Messaging. Also, they are turning their attention to backfilling chats/messages that were interrupted during the incident.
  • Time: June 20, 2023, 5:14 a.m.
    Status: Identified
    Update: We are still closely monitoring the Zendesk status page: https://status.zendesk.com/ They expressed that they are working with their database vendor to identify and resolve the issues impacting Chat and Messaging across all Pods. We will provide another update in 60 minutes or once we have more information.
  • Time: June 20, 2023, 4:37 a.m.
    Status: Identified
    Update: Our 3rd party Zendesk provider experiences an incident at the moment. That impacts Messaging and Chat across all their Pods. They identified that this may include missed chats, login failures and chat ticket routing delays. More info can be found here https://status.zendesk.com/ We will post details as soon as we have more information or will provide updates every 30 minutes.

Updates:

  • Time: June 20, 2023, 6:47 a.m.
    Status: Resolved
    Update: This incident has been resolved by Salesforce.
  • Time: June 20, 2023, 5:07 a.m.
    Status: Identified
    Update: We are still closely monitoring the Salesforce status page: https://status.salesforce.com/incidents/11311 We will provide another update in 60 minutes or once we have more information.
  • Time: June 20, 2023, 4:30 a.m.
    Status: Identified
    Update: Our 3rd party Salesforce provider experiences an incident at the moment. Where end users can’t access the service. More info can be found here https://status.salesforce.com/incidents/11311 We will post details as soon as we have more information or will provide updates every 30 minutes.

Updates:

  • Time: June 13, 2023, 7:18 p.m.
    Status: Resolved
    Update: This incident has been resolved by Sunshine.
  • Time: June 13, 2023, 6:21 p.m.
    Status: Identified
    Update: The Zendesk Sunshine team expressed that they are working diligently to address the issue causing delays in sending and receiving messages in Sunshine Conversations across all pods. We are still monitoring their status page and will keep you updated once we have more information.
  • Time: June 13, 2023, 4:59 p.m.
    Status: Identified
    Update: We are still closely monitoring the Zendesk status page: https://status.zendesk.com/. We will provide another update once we have more information.
  • Time: June 13, 2023, 3:47 p.m.
    Status: Identified
    Update: Our 3rd party Sunshine provider experiences an outage at the moment. That causes delays in sending and receiving messages via Sunshine Conversations across all pods More info can be found here https://status.zendesk.com/ We will post details as soon as we have more information and will provide updates every 60 minutes.

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Frequently Asked Questions - Ultimate AI

Is there a Ultimate AI outage?
The current status of Ultimate AI is: Systems Active
Where can I find the official status page of Ultimate AI?
The official status page for Ultimate AI is here
How can I get notified if Ultimate AI is down or experiencing an outage?
To get notified of any status changes to Ultimate AI, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ultimate AI every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ultimate AI do?
Efficiently manage customer service with AI-powered automation platform for conversational and generative support.

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