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Is there an Ultimate AI outage?

Ultimate AI status: Systems Active

Last checked: 3 minutes ago

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Ultimate AI outages and incidents

Outage and incident data over the last 30 days for Ultimate AI.

There have been 3 outages or incidents for Ultimate AI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ultimate AI

Outlogger tracks the status of these components for Xero:

Analytics Active
Backend Integrations Active
Core Services Active
Dashboard Active
Public API Active
Web Chat Widget Active
Freshchat Active
Freshdesk Automation Active
Giosg Automation Active
Intercom Automation Active
LiveChat.com CRM Integration Active
Salesforce Active
Sunshine Active
Zendesk Chat Active
Zendesk Support Automation Active
LiveChat Agent apps Active
LiveChat API Active
LiveChat Chat widget Active
LiveChat Integrations Active
LiveChat Subprocessors' service Active
Salesforce EU37 Active
Salesforce EU40 Active
Salesforce UM7 Active
Zendesk Sunshine Conversations Sunshine Conversations Core API Active
Zendesk Sunshine Conversations Web SDK Active
Component Status
Analytics Active
Backend Integrations Active
Core Services Active
Dashboard Active
Public API Active
Web Chat Widget Active
Active
Freshchat Active
Freshdesk Automation Active
Giosg Automation Active
Intercom Automation Active
LiveChat.com CRM Integration Active
Salesforce Active
Sunshine Active
Zendesk Chat Active
Zendesk Support Automation Active
Active
LiveChat Agent apps Active
LiveChat API Active
LiveChat Chat widget Active
LiveChat Integrations Active
LiveChat Subprocessors' service Active
Salesforce EU37 Active
Salesforce EU40 Active
Salesforce UM7 Active
Zendesk Sunshine Conversations Sunshine Conversations Core API Active
Zendesk Sunshine Conversations Web SDK Active

Latest Ultimate AI outages and incidents.

View the latest incidents for Ultimate AI and check for official updates:

Updates:

  • Time: June 7, 2023, 7:10 a.m.
    Status: Postmortem
    Update: Zendesk bots connect to Zendesk Chat using websockets, which are a very unstable way of communicating between backend services. An unknown event caused the websockets to end up in a recovery loop where they could not recover from. We deployed a fix to try and prevent the recovery from going in these loops, and after a while the websocket connections were able to initialise properly. During the starting time of our incident, there was a Zendesk incident which could be the cause.
  • Time: May 26, 2023, 11:50 a.m.
    Status: Resolved
    Update: We have resolved the incident and all services should have returned to normal operations.
  • Time: May 26, 2023, 11:39 a.m.
    Status: Monitoring
    Update: The system has recovered and we are monitoring the situation.
  • Time: May 26, 2023, 11:22 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for the issue.
  • Time: May 26, 2023, 10:47 a.m.
    Status: Identified
    Update: We are currently investigating an issue, which impacts the following features & services: - zendesk integration We will provide an update as soon as possible or at least once every 30 minutes.

Updates:

  • Time: June 7, 2023, 12:32 p.m.
    Status: Postmortem
    Update: Ultimate uses webhooks to integrate with Livechat. Webhooks are automated messages sent from apps when something happens. These messages have a certain format that Ultimate understands. LiveChat made changes to those webhooks message format without informing Ultimate about it. Information sent from LiveChat to Ultimate couldn’t be processed anymore. This resulted in our LiveChat bots not responding. We fixed this by manually creating new Webhooks in the new format. We are working with the LiveChat team to ensure proper communication in the future.
  • Time: May 17, 2023, 8:19 p.m.
    Status: Resolved
    Update: This Incident has been resolved. We will send out the postmortem in the upcoming days.
  • Time: May 17, 2023, 8:12 p.m.
    Status: Monitoring
    Update: A fix has been implemented and now we are currently monitoring the results.
  • Time: May 17, 2023, 8:03 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for the issue
  • Time: May 17, 2023, 7:07 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for the issue
  • Time: May 17, 2023, 6:03 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 17, 2023, 5:10 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 17, 2023, 5:07 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where bots integrated with Livechat are not responding.

Updates:

  • Time: May 8, 2023, 3:06 p.m.
    Status: Resolved
    Update: The incident has been resolved now.
  • Time: May 8, 2023, 2:52 p.m.
    Status: Monitoring
    Update: A fix has been implemented by LiveChat team. We are monitoring their status page. We will provide another update once we have more information.
  • Time: May 8, 2023, 2:18 p.m.
    Status: Identified
    Update: We have discovered the issues on CRM platforms LiveChat. We are closely monitoring their status page. We will provide another update once we have more information.
  • Time: May 8, 2023, 2 p.m.
    Status: Investigating
    Update: We are noticing Degraded Service on Livechat. We will provide another update once we have more information.

Updates:

  • Time: May 3, 2023, 10:01 p.m.
    Status: Resolved
    Update: The incident has been resolved.
  • Time: May 3, 2023, 9:11 p.m.
    Status: Monitoring
    Update: Zendesk team continue to see improvements with Sunshine Conversations and Messaging but have received reports of delayed ticket creation from Messaging. Zendesk engineers are looking into it. We will provide another update once we have more information.
  • Time: May 3, 2023, 8:32 p.m.
    Status: Monitoring
    Update: We continue to monitor Zendesk Status page. We will provide additional updates as we learn more.
  • Time: May 3, 2023, 7:38 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 3, 2023, 7:37 p.m.
    Status: Monitoring
    Update: Zendesk team have made a change and are seeing improvements in Sunshine Conversations and Messaging latency. We will provide additional updates as we learn more.
  • Time: May 3, 2023, 7:09 p.m.
    Status: Monitoring
    Update: We continue to monitor Zendesk Status page. We will provide additional updates as we learn more.
  • Time: May 3, 2023, 5:37 p.m.
    Status: Monitoring
    Update: We continue to monitor Zendesk Status page. We will provide additional updates as we learn more.
  • Time: May 3, 2023, 4:55 p.m.
    Status: Monitoring
    Update: We continue to monitor Zendesk Status page. As Zendesk team is still looking into root causes for the issue causing significant delays in sending and receiving messages in Sunshine Conversations across all pods. We will provide additional updates as we learn more.
  • Time: May 3, 2023, 4:28 p.m.
    Status: Monitoring
    Update: Post fix deployment by LiveChat. The LiveChat integration is operational.
  • Time: May 3, 2023, 4:15 p.m.
    Status: Monitoring
    Update: A fix has been deployed by LiveChat. We continue to monitor the changes.
  • Time: May 3, 2023, 4:09 p.m.
    Status: Monitoring
    Update: We have discovered the issues on CRM platforms (LiveChat & Zendesk). We are closely monitoring their status page.
  • Time: May 3, 2023, 3:54 p.m.
    Status: Identified
    Update: We have discovered the issues on CRM platforms (LiveChat & Zendesk). We are closely monitoring their status page.
  • Time: May 3, 2023, 3:25 p.m.
    Status: Identified
    Update: We have identified an incident with Sunshine Co which is discovered on https://status.zendesk.com/. We have also identified an incident with LiveChat which was discovered on https://status.livechat.com/.

Updates:

  • Time: April 28, 2023, 6:33 p.m.
    Status: Resolved
    Update: The issue was resolved and bots can authorize normally again
  • Time: April 28, 2023, 6:24 p.m.
    Status: Investigating
    Update: We are currently working on an incident related to SunCo API keys, which is preventing new SunCo bots from being authorized. We expect to restore this functionality soon.
  • Time: April 28, 2023, 6:16 p.m.
    Status: Investigating
    Update: We are currently working on an incident related to SunCo API keys, which is preventing new SunCo bots from being authorized. We expect to restore this functionality soon.

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Frequently Asked Questions - Ultimate AI

Is there a Ultimate AI outage?
The current status of Ultimate AI is: Systems Active
Where can I find the official status page of Ultimate AI?
The official status page for Ultimate AI is here
How can I get notified if Ultimate AI is down or experiencing an outage?
To get notified of any status changes to Ultimate AI, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ultimate AI every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ultimate AI do?
Efficiently manage customer service with AI-powered automation platform for conversational and generative support.

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