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Is there an Ultimate AI outage?

Ultimate AI status: Systems Active

Last checked: 5 minutes ago

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Ultimate AI outages and incidents

Outage and incident data over the last 30 days for Ultimate AI.

There have been 3 outages or incidents for Ultimate AI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ultimate AI

Outlogger tracks the status of these components for Xero:

Analytics Active
Backend Integrations Active
Core Services Active
Dashboard Active
Public API Active
Web Chat Widget Active
Freshchat Active
Freshdesk Automation Active
Giosg Automation Active
Intercom Automation Active
LiveChat.com CRM Integration Active
Salesforce Active
Sunshine Active
Zendesk Chat Active
Zendesk Support Automation Active
LiveChat Agent apps Active
LiveChat API Active
LiveChat Chat widget Active
LiveChat Integrations Active
LiveChat Subprocessors' service Active
Salesforce EU37 Active
Salesforce EU40 Active
Salesforce UM7 Active
Zendesk Sunshine Conversations Sunshine Conversations Core API Active
Zendesk Sunshine Conversations Web SDK Active
Component Status
Analytics Active
Backend Integrations Active
Core Services Active
Dashboard Active
Public API Active
Web Chat Widget Active
Active
Freshchat Active
Freshdesk Automation Active
Giosg Automation Active
Intercom Automation Active
LiveChat.com CRM Integration Active
Salesforce Active
Sunshine Active
Zendesk Chat Active
Zendesk Support Automation Active
Active
LiveChat Agent apps Active
LiveChat API Active
LiveChat Chat widget Active
LiveChat Integrations Active
LiveChat Subprocessors' service Active
Salesforce EU37 Active
Salesforce EU40 Active
Salesforce UM7 Active
Zendesk Sunshine Conversations Sunshine Conversations Core API Active
Zendesk Sunshine Conversations Web SDK Active

Latest Ultimate AI outages and incidents.

View the latest incidents for Ultimate AI and check for official updates:

Updates:

  • Time: April 19, 2023, 12:42 p.m.
    Status: Resolved
    Update: This incident has been resolved by LiveChat
  • Time: April 19, 2023, 11:57 a.m.
    Status: Monitoring
    Update: A fix has been implemented by LiveChat and we are monitoring the results.
  • Time: April 19, 2023, 11:16 a.m.
    Status: Identified
    Update: Our 3rd party LiveChat provider experiences some issues at the moment. This affects: API, Agent apps, and Integrations on LiveChats side. We will post details as soon as we have some and will provide updates every 60 minutes.

Updates:

  • Time: March 20, 2023, 4:18 a.m.
    Status: Resolved
    Update: All systems are operational again and we will keep monitoring the situation.
  • Time: March 20, 2023, 4:10 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 20, 2023, 4:09 a.m.
    Status: Monitoring
    Update: The system is healthy again and we keep monitoring the situation.
  • Time: March 20, 2023, 3:56 a.m.
    Status: Identified
    Update: We mitigated the issue by deactivating the affected bot which receives elevated traffic.
  • Time: March 20, 2023, 3:42 a.m.
    Status: Investigating
    Update: We're seeing certain bots receiving elevated traffic. We're investigating what causes this issue.

Updates:

  • Time: Feb. 20, 2023, 3:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 20, 2023, 2:56 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Feb. 15, 2023, 11:34 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 15, 2023, 11:17 a.m.
    Status: Investigating
    Update: Our monitoring system alterted us that one of our test bots to LiveChat integration isn't working correctly. We are currently investigating the issue

Updates:

  • Time: Feb. 1, 2023, 2:01 p.m.
    Status: Postmortem
    Update: A misconfiguration in [ArgoCD](https://argoproj.github.io/cd/), our deployment git-ops tool, resulted in issues with [shared resources](https://argo-cd.readthedocs.io/en/stable/user-guide/sync-options/#fail-the-sync-if-a-shared-resource-is-found) between two projects \(A and B\). By default, Argo CD applies all manifests found in the git path defined in the application, regardless of whether the resources have already been applied by another application. Due to this issue, both projects claimed ownership of the resources \(in this case, the namespaces in our Kubernetes clusters that host all our applications\). In an effort to resolve the issue, a decision was made with to remove Project B. Post incident, we later learned that it would have been more efficient to fail the sync as described [here](https://argo-cd.readthedocs.io/en/stable/user-guide/sync-options/#fail-the-sync-if-a-shared-resource-is-found). However, since Project B also claimed ownership of the namespace resources across all our clusters and environments, a [cascading deletion](https://kubernetes.io/docs/concepts/architecture/garbage-collection/#cascading-deletion) event took place once we removed project B, resulting in the removal of all applications and [orphan objects ](https://kubernetes.io/docs/concepts/architecture/garbage-collection/#orphaned-dependents)across our environments. This caused significant downtime across our platform. To resolve the matter, we made sure ArgoCD slowly brought the applications back up in batches, to not overload our clusters. We have already created follow-up tasks to put safeguards in place to avoid this in the future. If you have further questions please contact us through [[email protected]](mailto:[email protected])
  • Time: Jan. 30, 2023, 5:11 p.m.
    Status: Resolved
    Update: After Monitoring closely. We can now confirm all our services are back and healthy. We will reach out with a detailed postmortem very soon. Thank you for your patience.
  • Time: Jan. 30, 2023, 4:16 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 30, 2023, 4:16 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 30, 2023, 3:45 p.m.
    Status: Investigating
    Update: The fix has been deployed, system is slowly returning to normal operation.
  • Time: Jan. 30, 2023, 3 p.m.
    Status: Investigating
    Update: The fix has been applied, services should start returning to normal operation in the next 10-20 minutes.
  • Time: Jan. 30, 2023, 1:58 p.m.
    Status: Investigating
    Update: We have no new updates to share at this point. We are working on configuration changes that will fix the product deployment issue.
  • Time: Jan. 30, 2023, 1:19 p.m.
    Status: Investigating
    Update: We have identified the problem. Our deployment tool is having configuration issues which are causing our systems to go down. We are working on configuration changes that will address this issue.
  • Time: Jan. 30, 2023, 12:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 30, 2023, 12:46 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 30, 2023, 12:45 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Ultimate AI

Is there a Ultimate AI outage?
The current status of Ultimate AI is: Systems Active
Where can I find the official status page of Ultimate AI?
The official status page for Ultimate AI is here
How can I get notified if Ultimate AI is down or experiencing an outage?
To get notified of any status changes to Ultimate AI, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ultimate AI every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ultimate AI do?
Efficiently manage customer service with AI-powered automation platform for conversational and generative support.

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