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Is there an UpContent outage?

UpContent status: Systems Active

Last checked: 10 seconds ago

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UpContent outages and incidents

Outage and incident data over the last 30 days for UpContent.

There have been 0 outages or incidents for UpContent in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for UpContent

Outlogger tracks the status of these components for Xero:

API Active
AWS apigateway-us-west-2 Active
AWS cloudfront Active
AWS lambda-us-west-2 Active
AWS rds-us-west-2 Active
AWS s3-us-west-2 Active
AWS sns-us-west-2 Active
AWS sqs-us-west-2 Active
Finding New Content Active
Galleries Active
Intercom Web Messenger Active
Link Shortener Active
Main APP Active
Send to Integrations Active
Component Status
API Active
AWS apigateway-us-west-2 Active
AWS cloudfront Active
AWS lambda-us-west-2 Active
AWS rds-us-west-2 Active
AWS s3-us-west-2 Active
AWS sns-us-west-2 Active
AWS sqs-us-west-2 Active
Finding New Content Active
Galleries Active
Intercom Web Messenger Active
Link Shortener Active
Main APP Active
Send to Integrations Active

Latest UpContent outages and incidents.

View the latest incidents for UpContent and check for official updates:

Updates:

  • Time: Feb. 18, 2024, 7:04 p.m.
    Status: Resolved
    Update: All testing has been completed and all functionality should be operating as normal. Please contact UpContent Support should you experience any unexpected behavior.
  • Time: Feb. 18, 2024, 6:54 p.m.
    Status: Monitoring
    Update: The required updates have completed and we are monitoring the status of key functionality.
  • Time: Feb. 18, 2024, 4:19 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Dec. 23, 2023, 7:58 p.m.
    Status: Resolved
    Update: The incident has been resolved.
  • Time: Dec. 23, 2023, 5:09 p.m.
    Status: Monitoring
    Update: The fixes applied seem to have resolved the issue and we are monitoring the processing of our topic queue. Check back for updates as we clear the queue and restore normal processing speeds.
  • Time: Dec. 23, 2023, 2:06 p.m.
    Status: Monitoring
    Update: The issue has been identified and a resolution is in place. The team is monitoring performance.
  • Time: Dec. 23, 2023, 1:11 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing significant slowness in the discovery of articles for new topics. All other functionality is not impacted. Please check back for updates from our team.

Updates:

  • Time: Oct. 4, 2023, 3:17 a.m.
    Status: Resolved
    Update: The issues has been resolved.
  • Time: Oct. 4, 2023, 1:20 a.m.
    Status: Identified
    Update: Our infrastructure provider is working to resolve the issue. We are in constant contact and will update as resolutions are applied.
  • Time: Oct. 4, 2023, 12:48 a.m.
    Status: Identified
    Update: Current DB reboot is hanging. Issue has been escalated as urgent to infrastructure provider.
  • Time: Oct. 3, 2023, 11:55 p.m.
    Status: Identified
    Update: The database reboot is occurring.

Updates:

  • Time: June 20, 2023, 7:55 p.m.
    Status: Resolved
    Update: Testing continues to show success. All functionality is now available for all customers. Please report any degraded experiences, should you experience them.
  • Time: June 20, 2023, 7:54 p.m.
    Status: Monitoring
    Update: The fix has been deployed and testing shows that topics and collections can now be created and edited successfully.
  • Time: June 20, 2023, 7:53 p.m.
    Status: Identified
    Update: Our team has identified a resolution and is deploying it to our production environment now.
  • Time: June 20, 2023, 7:30 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with topic creation and editing. Our full development team is investigating this issue as a priority for resolution. Current topics will continue to update as expected. This is only impacting new topics or the desire to edit topic criteria. Thank you for your understanding.

Updates:

  • Time: Sept. 28, 2022, 8:47 p.m.
    Status: Resolved
    Update: This issue has been resolved by the AWS team. We will continue to monitor, but all systems should now be operational.
  • Time: Sept. 28, 2022, 8:45 p.m.
    Status: Monitoring
    Update: It appears the fix has been applied by AWS and we are now monitoring performance of our systems.
  • Time: Sept. 28, 2022, 6:23 p.m.
    Status: Identified
    Update: We continue to monitor for AWS's resolution. Here is the current status of the issue: https://health.aws.amazon.com/health/status
  • Time: Sept. 28, 2022, 6:19 p.m.
    Status: Identified
    Update: Issue seems to be with AWS API Gateway, AWS is taking mitigation steps but has not fully resolved issue, we have seen some functionality return but app is still not realistically usable, AWS continues to work towards a solution and we remain in contact with them. We have determined that send to integrations functionality is still working as it does not use API Gateway only lambda and are thus setting it back to operational.
  • Time: Sept. 28, 2022, 5:41 p.m.
    Status: Identified
    Update: Updating status
  • Time: Sept. 28, 2022, 5:17 p.m.
    Status: Investigating
    Update: AWS Lambda, the high scalability solution that most of our compute runs on is down. We have confirmed AWS is actively investigating and are actively in touch with them

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Frequently Asked Questions - UpContent

Is there a UpContent outage?
The current status of UpContent is: Systems Active
Where can I find the official status page of UpContent?
The official status page for UpContent is here
How can I get notified if UpContent is down or experiencing an outage?
To get notified of any status changes to UpContent, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of UpContent every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does UpContent do?
UpContent assists users in establishing trust with their audiences by finding, working on, and sharing curated content on multiple platforms.