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Is there an Valimail outage?

Valimail status: Systems Active

Last checked: 8 minutes ago

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Valimail outages and incidents

Outage and incident data over the last 30 days for Valimail.

There have been 2 outages or incidents for Valimail in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Valimail

Outlogger tracks the status of these components for Xero:

Valimail API Active
Domain Checker Tool Active
Application Active
Authentication Infrastructure Active
Application Active
Authentication Infrastructure Active
Application Active
Mailbox Connector Active
Application Active
Authentication Infrastructure Active
Mailbox Connector Active
Application Active
Authentication Infrastructure Active
Component Status
Valimail API Active
Active
Domain Checker Tool Active
Active
Application Active
Authentication Infrastructure Active
Active
Application Active
Authentication Infrastructure Active
Active
Application Active
Mailbox Connector Active
Active
Application Active
Authentication Infrastructure Active
Mailbox Connector Active
Active
Application Active
Authentication Infrastructure Active

Latest Valimail outages and incidents.

View the latest incidents for Valimail and check for official updates:

Updates:

  • Time: Nov. 14, 2024, 11:44 p.m.
    Status: Resolved
    Update: The issue has been resolved and the application is responding at standard speeds. Thank you for your patience
  • Time: Nov. 14, 2024, 11:27 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the application.
  • Time: Nov. 14, 2024, 10:07 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 14, 2024, 8 p.m.
    Status: Investigating
    Update: We are currently investigating the slowness of our application. Engineering is currently investigating the issue. We will post an update when we have more information.

Updates:

  • Time: Nov. 12, 2024, 11:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 12, 2024, 6:49 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any issues.
  • Time: Nov. 12, 2024, 1:57 p.m.
    Status: Monitoring
    Update: We have deployed a fix to our authentication infrastructure for Valimail Enforce. We believe we have determined the root cause of the issue and that this fix should resolve authentication issues for all customers. We will provide regular updates as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.

Updates:

  • Time: Oct. 11, 2024, 6:31 p.m.
    Status: Resolved
    Update: The intermittent application error has been resolved. Thank you
  • Time: Oct. 11, 2024, 3:55 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are now monitoring.
  • Time: Oct. 11, 2024, 3:04 p.m.
    Status: Investigating
    Update: We are currently investigating an intermittent application error. Our engineering team is investigating this issue.

Updates:

  • Time: Sept. 30, 2024, 6:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 30, 2024, 2:50 p.m.
    Status: Investigating
    Update: We are investigating intermittent reports of slowness in our application. Valimail Engineering staff are currently looking into this issue.

Updates:

  • Time: July 27, 2024, 7:21 p.m.
    Status: Resolved
    Update: We have successfully resolved all intermittent errors and confirmed that all DMARC report data is current. We will continue to monitor our platform's performance. Please note that we have confirmed that our authentication infrastructure has not been affected.
  • Time: July 26, 2024, 6:35 p.m.
    Status: Monitoring
    Update: We have successfully implemented a fix to resolve the intermittent errors in the application UI. We will continue to monitor our platform’s performance. Please note that we have confirmed that our authentication infrastructure has not been affected. This was strictly an issue with the application UI.
  • Time: July 26, 2024, 1:37 p.m.
    Status: Monitoring
    Update: We are monitoring reports of intermittent errors in the application UI and are in the process of implementing a fix that will resolve these issues shortly. Please note that we have confirmed that our authentication infrastructure has not been affected, and this is strictly an application UI issue.
  • Time: July 25, 2024, 9:47 p.m.
    Status: Monitoring
    Update: We have successfully processed all backlogged DMARC report data and confirmed that there was no data loss. A fix was deployed to mitigate the issue. We will continue to observe our platform’s performance. Please note that we have confirmed that our authentication infrastructure has not been affected, and this is strictly an application UI issue.
  • Time: July 25, 2024, 6:14 p.m.
    Status: Identified
    Update: The intermittent errors in the application UI have subsided - we will continue to monitor for similar issues while we continue to process the backlog of RUA reports. Reports for 7/24 and 7/23 are now visible in the UI. We expect data from 7/22 and 7/21 to be fully processed by EOD. We will keep you updated with our progress and any changes to our timelines.
  • Time: July 25, 2024, 4 p.m.
    Status: Identified
    Update: While processing our backlog of received RUA reports we have seen reports of intermittent errors in the application UI. We are investigating this issue. We are monitoring this situation while we continue processing the backlog. Please note that we have confirmed that our authentication infrastructure is not affected and this is strictly an application UI issue.
  • Time: July 24, 2024, 10:12 p.m.
    Status: Identified
    Update: A fix has been deployed and we continue to observe our platform’s performance. While our platform processes the backlog of received RUA reports, our customers could experience degraded performance associated with DMARC report data from the last 72 hours. Please note that we have confirmed that our authentication infrastructure is not affected and that this is strictly an application UI issue. Additionally, we can confirm no DMARC reporting data has been lost.
  • Time: July 23, 2024, 11:33 p.m.
    Status: Investigating
    Update: We are continuing to work on performance improvements. Please note that we have confirmed that our authentication infrastructure is not affected and that this is strictly an application UI issue. If you have any questions, please don't hesitate to open a support ticket via the in-app messenger or by emailing [email protected]
  • Time: July 23, 2024, 10:57 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue. We've implemented updates to improve the performance of our application while we are investigating the root cause. We are closely monitoring the situation. Thank you for your patience.
  • Time: July 23, 2024, 7:10 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where DMARC report data is not visible in the Valimail UI starting on 7/20/2024 onwards. If you have any questions, please reach out to support at [email protected]

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Frequently Asked Questions - Valimail

Is there a Valimail outage?
The current status of Valimail is: Systems Active
Where can I find the official status page of Valimail?
The official status page for Valimail is here
How can I get notified if Valimail is down or experiencing an outage?
To get notified of any status changes to Valimail, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Valimail every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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