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Is there an Valimail outage?

Valimail status: Systems Active

Last checked: 4 minutes ago

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Valimail outages and incidents

Outage and incident data over the last 30 days for Valimail.

There have been 2 outages or incidents for Valimail in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Valimail

Outlogger tracks the status of these components for Xero:

Valimail API Active
Domain Checker Tool Active
Application Active
Authentication Infrastructure Active
Application Active
Authentication Infrastructure Active
Application Active
Mailbox Connector Active
Application Active
Authentication Infrastructure Active
Mailbox Connector Active
Application Active
Authentication Infrastructure Active
Component Status
Valimail API Active
Active
Domain Checker Tool Active
Active
Application Active
Authentication Infrastructure Active
Active
Application Active
Authentication Infrastructure Active
Active
Application Active
Mailbox Connector Active
Active
Application Active
Authentication Infrastructure Active
Mailbox Connector Active
Active
Application Active
Authentication Infrastructure Active

Latest Valimail outages and incidents.

View the latest incidents for Valimail and check for official updates:

Updates:

  • Time: July 27, 2024, 7:21 p.m.
    Status: Resolved
    Update: We have successfully resolved all intermittent errors and confirmed that all DMARC report data is current. We will continue to monitor our platform's performance. Please note that we have confirmed that our authentication infrastructure has not been affected.
  • Time: July 26, 2024, 6:35 p.m.
    Status: Monitoring
    Update: We have successfully implemented a fix to resolve the intermittent errors in the application UI. We will continue to monitor our platform’s performance. Please note that we have confirmed that our authentication infrastructure has not been affected. This was strictly an issue with the application UI.
  • Time: July 26, 2024, 1:37 p.m.
    Status: Monitoring
    Update: We are monitoring reports of intermittent errors in the application UI and are in the process of implementing a fix that will resolve these issues shortly. Please note that we have confirmed that our authentication infrastructure has not been affected, and this is strictly an application UI issue.
  • Time: July 25, 2024, 9:47 p.m.
    Status: Monitoring
    Update: We have successfully processed all backlogged DMARC report data and confirmed that there was no data loss. A fix was deployed to mitigate the issue. We will continue to observe our platform’s performance. Please note that we have confirmed that our authentication infrastructure has not been affected, and this is strictly an application UI issue.
  • Time: July 25, 2024, 6:14 p.m.
    Status: Identified
    Update: The intermittent errors in the application UI have subsided - we will continue to monitor for similar issues while we continue to process the backlog of RUA reports. Reports for 7/24 and 7/23 are now visible in the UI. We expect data from 7/22 and 7/21 to be fully processed by EOD. We will keep you updated with our progress and any changes to our timelines.
  • Time: July 25, 2024, 4 p.m.
    Status: Identified
    Update: While processing our backlog of received RUA reports we have seen reports of intermittent errors in the application UI. We are investigating this issue. We are monitoring this situation while we continue processing the backlog. Please note that we have confirmed that our authentication infrastructure is not affected and this is strictly an application UI issue.
  • Time: July 24, 2024, 10:12 p.m.
    Status: Identified
    Update: A fix has been deployed and we continue to observe our platform’s performance. While our platform processes the backlog of received RUA reports, our customers could experience degraded performance associated with DMARC report data from the last 72 hours. Please note that we have confirmed that our authentication infrastructure is not affected and that this is strictly an application UI issue. Additionally, we can confirm no DMARC reporting data has been lost.
  • Time: July 23, 2024, 11:33 p.m.
    Status: Investigating
    Update: We are continuing to work on performance improvements. Please note that we have confirmed that our authentication infrastructure is not affected and that this is strictly an application UI issue. If you have any questions, please don't hesitate to open a support ticket via the in-app messenger or by emailing [email protected]
  • Time: July 23, 2024, 10:57 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue. We've implemented updates to improve the performance of our application while we are investigating the root cause. We are closely monitoring the situation. Thank you for your patience.
  • Time: July 23, 2024, 7:10 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where DMARC report data is not visible in the Valimail UI starting on 7/20/2024 onwards. If you have any questions, please reach out to support at [email protected]

Updates:

  • Time: April 26, 2024, 2:32 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: April 26, 2024, 2:21 p.m.
    Status: Monitoring
    Update: Issues logging in to our app are no longer occurring. We are monitoring the situation closely.
  • Time: April 26, 2024, 2:09 p.m.
    Status: Identified
    Update: We've identified the issue and are working on a fix.
  • Time: April 26, 2024, 1:47 p.m.
    Status: Investigating
    Update: We have confirmed that our email authentication infrastructure is not affected.
  • Time: April 26, 2024, 1:37 p.m.
    Status: Investigating
    Update: We are currently investigating issues logging into our application

Updates:

  • Time: April 26, 2024, 2:32 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: April 26, 2024, 2:21 p.m.
    Status: Monitoring
    Update: Issues logging in to our app are no longer occurring. We are monitoring the situation closely.
  • Time: April 26, 2024, 2:09 p.m.
    Status: Identified
    Update: We've identified the issue and are working on a fix.
  • Time: April 26, 2024, 1:47 p.m.
    Status: Investigating
    Update: We have confirmed that our email authentication infrastructure is not affected.
  • Time: April 26, 2024, 1:37 p.m.
    Status: Investigating
    Update: We are currently investigating issues logging into our application

Updates:

  • Time: March 26, 2024, 5:17 p.m.
    Status: Resolved
    Update: Valimail has determined that this issue has now been resolved.
  • Time: March 26, 2024, 4:10 p.m.
    Status: Monitoring
    Update: Valimail is still monitoring the issue and receiving information from our third-party MFA provider.
  • Time: March 26, 2024, 1:52 p.m.
    Status: Monitoring
    Update: We continue observing an improvement in SMS outgoing traffic. Our engineers are still monitoring the issue. We will provide another update in 2 hours or as soon as more information is available
  • Time: March 26, 2024, 1:38 p.m.
    Status: Identified
    Update: 3rd party MFA provider has identified the issue and implemented corrective actions. Valimail is reviewing and testing to ensure things are working as intended.
  • Time: March 26, 2024, 1:22 p.m.
    Status: Investigating
    Update: We're currently investigating an outage impacting the SMS service provider used for Multi-Factor Authentication (MFA) in Valimail's products. Users may experience delays or failures in receiving SMS codes for MFA until the issue is resolved. The service provider is working diligently to resolve the issue and is providing updates every 30 minutes. Once the issue is resolved, we will update our status page accordingly.

Updates:

  • Time: March 26, 2024, 5:17 p.m.
    Status: Resolved
    Update: Valimail has determined that this issue has now been resolved.
  • Time: March 26, 2024, 4:10 p.m.
    Status: Monitoring
    Update: Valimail is still monitoring the issue and receiving information from our third-party MFA provider.
  • Time: March 26, 2024, 1:52 p.m.
    Status: Monitoring
    Update: We continue observing an improvement in SMS outgoing traffic. Our engineers are still monitoring the issue. We will provide another update in 2 hours or as soon as more information is available
  • Time: March 26, 2024, 1:38 p.m.
    Status: Identified
    Update: 3rd party MFA provider has identified the issue and implemented corrective actions. Valimail is reviewing and testing to ensure things are working as intended.
  • Time: March 26, 2024, 1:22 p.m.
    Status: Investigating
    Update: We're currently investigating an outage impacting the SMS service provider used for Multi-Factor Authentication (MFA) in Valimail's products. Users may experience delays or failures in receiving SMS codes for MFA until the issue is resolved. The service provider is working diligently to resolve the issue and is providing updates every 30 minutes. Once the issue is resolved, we will update our status page accordingly.

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Frequently Asked Questions - Valimail

Is there a Valimail outage?
The current status of Valimail is: Systems Active
Where can I find the official status page of Valimail?
The official status page for Valimail is here
How can I get notified if Valimail is down or experiencing an outage?
To get notified of any status changes to Valimail, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Valimail every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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