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Is there an Zipwhip outage?

Zipwhip status: Systems Active

Last checked: 3 minutes ago

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Zipwhip outages and incidents

Outage and incident data over the last 30 days for Zipwhip.

There have been 5 outages or incidents for Zipwhip in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zipwhip

Outlogger tracks the status of these components for Xero:

TLS (MM4) Active
TLS (SMPP) Active
VPN (MM4) Active
VPN (SMPP) Active
AT&T Active
Canadian Carriers Active
Sprint (T-Mobile) Active
Tier 2 and 3 Carriers Active
T-Mobile Active
US Cellular Active
Verizon Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
Provisioning API Active
Provisioning Dashboard Active
Reporting Active
Toll-Free Verification Portal Active
Zipwhip Ticketing Active
Component Status
Active
TLS (MM4) Active
TLS (SMPP) Active
VPN (MM4) Active
VPN (SMPP) Active
Active
AT&T Active
Canadian Carriers Active
Sprint (T-Mobile) Active
Tier 2 and 3 Carriers Active
T-Mobile Active
US Cellular Active
Verizon Active
Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
Active
DLR Active
Inbound (MO) Active
Outbound (MT) Active
Active
Provisioning API Active
Provisioning Dashboard Active
Reporting Active
Toll-Free Verification Portal Active
Zipwhip Ticketing Active

Latest Zipwhip outages and incidents.

View the latest incidents for Zipwhip and check for official updates:

Updates:

  • Time: Oct. 21, 2024, 7:29 p.m.
    Status: Resolved
    Update: We are no longer experiencing SMS delivery failures to AT&T Network in the US via a Subset of Toll-Free numbers. This incident has been resolved.
  • Time: Oct. 21, 2024, 5:43 p.m.
    Status: Monitoring
    Update: We are observing recovery in SMS delivery failures from Toll Free numbers to AT&T Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
  • Time: Oct. 21, 2024, 5:41 p.m.
    Status: Investigating
    Update: We are observing recovery in SMS delivery failures to AT&T Network in the US via a Subset of Toll-Free numbers.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
  • Time: Oct. 21, 2024, 3:41 p.m.
    Status: Investigating
    Update: We are continuing to experience SMS delivery failures from Toll Free numbers to AT&T Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
  • Time: Oct. 21, 2024, 11:07 a.m.
    Status: Investigating
    Update: We are experiencing SMS delivery failures to AT&T Network in the US via a Subset of Toll-Free numbers.. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Updates:

  • Time: Oct. 1, 2024, 12:12 a.m.
    Status: Resolved
    Update: As per confirmation from Verizon Network about resolution of the problem on their platform, we can confirm stability in SMS services. We can confirm that this incident has been resolved
  • Time: Sept. 30, 2024, 10:09 p.m.
    Status: Monitoring
    Update: Verizon Network has confirmed recovery on their services. We continue to monitor the situation with no major impact on Twilio's Services due to this particular issue. Our engineers are working with Verizon Network to follow up with a resolution for this issue. We will provide another update in 2 hours or as soon as more information becomes available.
  • Time: Sept. 30, 2024, 8:07 p.m.
    Status: Investigating
    Update: Verizon Network is still working in order to identify and resolve the situation. We can confirm that we are still not seeing major impact on Twilio/Zipwhip Services due to this particular issue. Our engineers are working with Verizon Network to follow up with a resolution for this issue. We will provide another update in 2 hours or as soon as more information becomes available.
  • Time: Sept. 30, 2024, 7:02 p.m.
    Status: Investigating
    Update: We have been informed that Verizon Network in the US is experiencing an outage on their system that can potentially impact our SMS Services. We can confirm that currently we have not identified a major impact for Twilio’s customers, although customers may experience issues with their overall Verizon messaging and voice services. Our engineers are working with Verizon to follow up the resolution of the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Updates:

  • Time: Sept. 9, 2024, 5:52 p.m.
    Status: Resolved
    Update: This issue has been resolved- webhooks are now being sent for "Resolved - Verified" submissions, and we will have a short maintenance tonight to "play back" missing webhooks. Thank you!
  • Time: Sept. 9, 2024, 5:26 p.m.
    Status: Monitoring
    Update: A fix has been deployed and we will be monitoring for a short time
  • Time: Sept. 9, 2024, 5:13 p.m.
    Status: Identified
    Update: We have a fix and are going to deploy it shortly. You may see a delay submitting and may not have access to the UI for a very short time
  • Time: Sept. 9, 2024, 4:31 p.m.
    Status: Identified
    Update: We have identified the underlying cause of the issue and are working on a fix.
  • Time: Sept. 9, 2024, 3:27 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where Zipwhip Toll Free Verification Portal API webhooks are not being sent for toll free verification submissions that are set to verified. All other activity related to this action are working: Class Of Service is adjusted correctly, and status is updated in the Verification Portal. We will continue to update as we progress on this issue

Updates:

  • Time: Sept. 13, 2024, 10:26 p.m.
    Status: Resolved
    Update: We are Resolving this post and will distribute new communications when Evolve's services are successfully restored. Thank you for your understanding in this matter. Please contact support with any other questions or concerns.
  • Time: Sept. 12, 2024, 10:30 p.m.
    Status: Identified
    Update: Further investigation has identified that this incident is impacting all messages sent to the Evolve Cellular network in the US causing rejections on SMS submissions. The problem is related to the Evolve Cellular Network Operator’s platform, where on August 16th, 2024, a network change impacted the A2P (Application-to-Person) messaging service. The Evolve Cellular Network Operator is actively working to resolve the problem. They expect a service interruption between 1 to 3 months. We are in constant communication with the Evolve Cellular Network Operator for additional updates as they occur. This post will be removed on 9-13-24, and we will distribute new communications when Evolve's services are successfully restored. Thank you for your understanding in this matter. Please contact support with any other questions or concerns.
  • Time: Sept. 12, 2024, 5:34 a.m.
    Status: Investigating
    Update: We are experiencing SMS delivery failures to Evolve Cellular Network . Our engineers are working to resolve the issue. We will provide another update as soon as more information becomes available.
  • Time: Sept. 11, 2024, 4:58 a.m.
    Status: Investigating
    Update: We are experiencing SMS delivery failures to Evolve Cellular Network . Our engineers are working to resolve the issue. We will provide another update as soon as more information becomes available.
  • Time: Sept. 10, 2024, 3:45 a.m.
    Status: Investigating
    Update: We are experiencing SMS delivery failures to Evolve Cellular Network . Our engineers are working to resolve the issue. We will provide another update as soon as more information becomes available.
  • Time: Sept. 6, 2024, 9:37 p.m.
    Status: Investigating
    Update: We are experiencing SMS delivery failures to Evolve Cellular Network . Our engineers are working to resolve the issue. We will provide another update as soon as more information becomes available.

Updates:

  • Time: Sept. 18, 2024, 9:56 p.m.
    Status: Resolved
    Update: We are Resolving this post and will distribute new communications when Dish Delivery Reports are returning successfully. Please note actual SMS deliveries are working normally. Thank you for your understanding in this matter. Please contact support with any other questions or concerns.
  • Time: Sept. 17, 2024, 10:44 p.m.
    Status: Identified
    Update: Further investigation has Identified that this is impacting Dish Delivery Reports (DLR) only. Actual SMS deliveries are working as normal. The cause of the incident is a limitation with our Service Provider’s platform in processing the delivery reports back to us. In order to resolve this issue, we are currently working with another Service Provider to provide the required DLR functionality. We are in constant communication with the alternate Service Provider for additional updates as they occur. This post will be removed on 9-18-24, and we will distribute new communications when a solution for the Dish Delivery Reports (DLR) has occurred . Thank you for your understanding in this matter. Please contact support with any other questions or concerns.
  • Time: Sept. 13, 2024, 8:39 p.m.
    Status: Investigating
    Update: We have identified that this incident is impacting the Delivery Reports for messages sent to Dish Network in the US, we can confirm that the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.
  • Time: Sept. 11, 2024, 7:31 p.m.
    Status: Investigating
    Update: We are continuing to experience SMS delivery delay to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.
  • Time: Sept. 10, 2024, 5:10 p.m.
    Status: Investigating
    Update: We are continuing to experience SMS delivery delay to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.
  • Time: Sept. 10, 2024, 5:24 a.m.
    Status: Investigating
    Update: We are still experiencing SMS delivery delay to Dish Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
  • Time: Sept. 6, 2024, 10:44 p.m.
    Status: Investigating
    Update: We are continuing to experience SMS delivery delay to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.
  • Time: Sept. 6, 2024, 6:15 p.m.
    Status: Investigating
    Update: We are continuing to experience SMS delivery delay to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
  • Time: Sept. 6, 2024, 4:10 p.m.
    Status: Investigating
    Update: We are continuing to experience SMS delivery delay to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
  • Time: Sept. 6, 2024, 4:26 a.m.
    Status: Investigating
    Update: We are experiencing SMS delivery delay to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

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Frequently Asked Questions - Zipwhip

Is there a Zipwhip outage?
The current status of Zipwhip is: Systems Active
Where can I find the official status page of Zipwhip?
The official status page for Zipwhip is here
How can I get notified if Zipwhip is down or experiencing an outage?
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