Time: Feb. 23, 2024, 4:14 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Feb. 22, 2024, 3:01 p.m.

Status: Identified

Update: AT&T’s network went down for many of its customers across the United States Thursday morning, leaving consumers unable to place calls, text or access the internet. Although Verizon and T-Mobile customers reported some network outages, too, they appeared far less widespread. T-Mobile and Verizon said their networks were unaffected by AT&T’s service outage and customers reporting outages may have been unable to reach customers who use AT&T. https://www.cnn.com/2024/02/22/tech/att-cell-service-outage/index.html

Time: Dec. 20, 2023, 12:23 a.m.

Status: Resolved

Update: On Friday 12/15, Avochato's cloud provider confirmed the issue has been identified on their end. A temporary solution was provided until the investigation is completed. Avochato will update this issue as additional information is received.

Time: Dec. 14, 2023, 7:45 p.m.

Status: Investigating

Update: Delays have been observed in retrieving data from Avochato's cloud service provider. Engineering teams on both sides are actively investigating to identify the cause and a resolution.

Time: Sept. 29, 2023, 1:31 a.m.

Status: Resolved

Update: As of 1pm PT, providers were not experiencing MMS/SMS delivery delays when sending messages to Verizon and AT&T. Avochato has been monitoring results in the meantime and will share all known findings on the incident once that information is provided. This incident is now resolved.

Time: Sept. 28, 2023, 8:30 p.m.

Status: Monitoring

Update: Providers are observing successful MMS/SMS delivery to Verizon and AT&T networks in the US. Avochato will continue to monitor to ensure full service recovery and will provide additional updates.

Time: Sept. 28, 2023, 8:06 p.m.

Status: Investigating

Update: SMS/MMS providers are actively working on a resolution to delivery failures on Verizon and AT&T Networks in the US for a subset of Long Codes. Experts are on a bridge with a downstream telecom partner to work toward resolution. Customers may be experiencing delivery failures with a 30007 error for any traffic toward Verizon and AT&T. Avochato will continue to provide updates as they are received from providers. More details can also be found on: https://status.twilio.com.

Time: Sept. 28, 2023, 7:28 p.m.

Status: Investigating

Update: We have confirmed that MMS/SMS short code is not affected by the ongoing incident. We are experiencing MMS/SMS delivery failures to Verizon and AT&T networks in the US over a subset of long-codes. We are actively investigating the and will provide another update in 30 minutes or as soon as more information becomes available.

Time: Sept. 28, 2023, 7:20 p.m.

Status: Investigating

Update: We are experiencing MMS/SMS delivery failures to Verizon and AT&T networks in the US over a subset of long-codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Time: Dec. 14, 2023, 7:48 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Sept. 25, 2023, 10:33 p.m.

Status: Identified

Update: Providers have identified that some Avochato phone numbers have been continuing to experience deliverability issues even with a fully verified A2P application. This is due to carrier issues with the phone number itself, not the A2P application nor an Avochato-specific issue. This remains escalated directly with carriers and Avochato will be sharing updates as they become available by carriers.

Time: Sept. 1, 2023, 2:18 p.m.

Status: Identified

Update: Avochato has identified known issues with US carriers regarding A2P SMS/MMS traffic. Some Avochato customers that are fully approved and established on A2P may be experiencing deliverability errors due to unexpected carrier issues. Avochato is working with carriers on a solution and will post updates here.

Time: Aug. 18, 2023, 5:45 p.m.

Status: Postmortem

Update: # What Happened A brief outage with Twilio’s REST API caused outbound SMS and WhatsApp messages to fail to send. Also, some other actions, including syncing Use-Cases to inboxes, would to fail intermittently and need to be re-attempted. Avochato partners with Twilio to send and receive calls and text messages for some customers. For more information on this particular incident, please see [https://status.twilio.com/](https://status.twilio.com/) ## Impact Some customers may have seen a specific 20503 error code when sending an outbound message via Avochato. _These specific outbound failed messages were not automatically re-tried._ Avochato inboxes continued to receive incoming messages during the impact period \(appx between 5:30-6:30 PST on 8/18/23\), and outbound messages continued to deliver as intended as soon as the issue was resolved. # Next steps Our team will continue evaluating the resiliency of the inbox in case of temporary outages, as well as mechanisms to retry sending these types of failed messages. Meanwhile, customers leveraging other carrier partners, as well as Avochato live chat, were unaffected. Thank you to the Twilio team for communicating status updates for this issue. To our customers, we apologize for any inconvenience during the impact period, and thank you for using Avochato.

Time: Aug. 18, 2023, 5:45 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Aug. 18, 2023, 2:03 a.m.

Status: Monitoring

Update: We are observing significantly reduced errors connecting to our carrier partner but are awaiting confirmation that the incident has been resolved.

Time: Aug. 18, 2023, 1:40 a.m.

Status: Monitoring

Update: Outbound messages for certain Avochato phone numbers are still experiencing issues sending outbound texts due to a network outage with our carrier partners.

Time: Aug. 18, 2023, 1:08 a.m.

Status: Investigating

Update: We are investigating an issue impacting outbound message delivery failures on the carrier network.