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Is there an NUSO outage?

NUSO status: Systems Active

Last checked: 6 minutes ago

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NUSO outages and incidents

Outage and incident data over the last 30 days for NUSO.

There have been 0 outages or incidents for NUSO in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for NUSO

Outlogger tracks the status of these components for Xero:

Messaging Active
Presence Status Active
SMS Active
NUSO Bridge for Teams Active
NUSO Bridge for Zoom Active
NUSO Connect for Business Active
SimplyConnect/MessageView Active
UCaaS - Blue Platform Active
UCaaS - Green Platform Active
UCaaS - Orange Platform Active
Video Active
Voice Active
Data Center/Network Connectivity Active
Emergency Services (911, 999, etc.) Active
Inbound Voice (Origination Services) Active
Messaging Services (SMS/MMS) Active
Outbound Voice (Termination Services) Active
DC1 Active
DC2 Active
DC3 Active
Inbound Support Email Active
Outbound Email Notifications Active
Email Notifications Active
Gateway Active
Server Active
Management Portal Active
Quoting Portal Active
User Portal Active
CPaaS API Active
CPaaS Portal Active
NUSO.io API Active
NUSO.io Management Portal Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Component Status
Active
Messaging Active
Presence Status Active
SMS Active
Active
NUSO Bridge for Teams Active
NUSO Bridge for Zoom Active
NUSO Connect for Business Active
SimplyConnect/MessageView Active
UCaaS - Blue Platform Active
UCaaS - Green Platform Active
UCaaS - Orange Platform Active
Active
Video Active
Voice Active
Active
Data Center/Network Connectivity Active
Emergency Services (911, 999, etc.) Active
Inbound Voice (Origination Services) Active
Messaging Services (SMS/MMS) Active
Outbound Voice (Termination Services) Active
Active
DC1 Active
DC2 Active
DC3 Active
Active
Inbound Support Email Active
Outbound Email Notifications Active
Active
Email Notifications Active
Gateway Active
Server Active
Active
Management Portal Active
Quoting Portal Active
User Portal Active
Active
CPaaS API Active
CPaaS Portal Active
NUSO.io API Active
NUSO.io Management Portal Active
Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active

Latest NUSO outages and incidents.

View the latest incidents for NUSO and check for official updates:

Updates:

  • Time: Dec. 22, 2021, 1:24 a.m.
    Status: Resolved
    Update: The software provider has determined the root cause of the issue and has provided a hot fix software patch. NUSO and the software vendor will apply the patch overnight tonight.
  • Time: Dec. 21, 2021, 9:53 p.m.
    Status: Monitoring
    Update: Between 3:15 PM CST and 3:30 PM CST we had service impacting issues that would not allow call completion for some customers. Service is now restored and we are still investigating the root cause of the issue with the software vendor.

Updates:

  • Time: Dec. 10, 2021, 8:17 p.m.
    Status: Resolved
    Update: This issue has been resolved as of 2:00 PM CST.
  • Time: Dec. 10, 2021, 8 p.m.
    Status: Monitoring
    Update: The upstream tandem carrier has made a routing change and calls that were previously failing are now completing. We will continue to monitor.
  • Time: Dec. 10, 2021, 7:42 p.m.
    Status: Investigating
    Update: Update from our secondary upstream provider: This issue is present for local calls, from specific carriers, which tandem through this particular carrier. This is why the issue can be replicated by calling through one service provider but not another. Our estimate is that this is affecting about 7% ~ 8% of our inbound calls.
  • Time: Dec. 10, 2021, 7:29 p.m.
    Status: Investigating
    Update: There is no issue within the NUSO network, all systems are running as designed. One of our secondary upstream carriers is having problems routing calls to the NUSO network. About 15% of our inbound calls route through this carrier. We are unable to consistently duplicate the issue and are currently investigating.

Updates:

  • Time: Dec. 6, 2021, 7:54 p.m.
    Status: Resolved
    Update: This issue has now been resolved and all services are working as expected. A server in the NUSO network began experiencing troubles at 11:07 AM CST. All traffic was moved from this server to a backup server. Some customers may have experienced issues making/receiving calls for the next 6 minutes and 17 seconds while the voice services using this server were moved to an alternative server. During this time, and up until 11:27 AM CST, some users may have experienced troubles logging into the CommPortal (End user management portal).
  • Time: Dec. 6, 2021, 5:30 p.m.
    Status: Monitoring
    Update: Between the hours of 11:07 AM CST and 11:15 AM CST we have reports, from some customers, that inbound and outbound calls were not completing. We are currently investigating this issue, as of 11:15 AM CST all calls are routing properly.

Updates:

  • Time: Nov. 30, 2021, 7:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 30, 2021, 7:01 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 30, 2021, 5:13 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 30, 2021, 5:08 p.m.
    Status: Investigating
    Update: Inbound caller id NAME is not displayed for inbound calls. The caller ID number is still received, just not the name. We are currently investigating this issue.

Updates:

  • Time: Nov. 30, 2021, 5:13 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Nov. 30, 2021, 5:06 p.m.
    Status: Monitoring
    Update: During the hours of 9:35 AM CST ~ 11:00 AM CST two issue were reported: 1) Inbound calls were intermittently failing. 2) Intermittent reports of calls with bad call quality. This issues have been resolved and calls are flowing as expected with proper call quality.

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Frequently Asked Questions - NUSO

Is there a NUSO outage?
The current status of NUSO is: Systems Active
Where can I find the official status page of NUSO?
The official status page for NUSO is here
How can I get notified if NUSO is down or experiencing an outage?
To get notified of any status changes to NUSO, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of NUSO every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does NUSO do?
This service provider offers a full stack solution for voice, messaging, collaboration tools, and communication integrations through their "as a service" infrastructure.

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