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Is there an CallRail outage?

CallRail status: Systems Active

Last checked: 2 minutes ago

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CallRail outages and incidents

Outage and incident data over the last 30 days for CallRail.

There have been 2 outages or incidents for CallRail in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CallRail

Outlogger tracks the status of these components for Xero:

Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active
Component Status
Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active

Latest CallRail outages and incidents.

View the latest incidents for CallRail and check for official updates:

Updates:

  • Time: March 17, 2023, 6:04 p.m.
    Status: Resolved
    Update: We have identified and deployed a fix but will continue to monitor.
  • Time: March 17, 2023, 5:24 p.m.
    Status: Investigating
    Update: There are some lead center agents that are unable to access the agent view in Lead Center. We are currently investigating.

Updates:

  • Time: Feb. 28, 2023, 5:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 24, 2023, 6:44 p.m.
    Status: Monitoring
    Update: Our email provider continues to experience scattered service delays. As a result, some emails from the CallRail app maybe intermittently delayed, including sign-up verifications, weekly summaries, and billing notifications. If you are experiencing issues, please report it to [email protected]. Thank you for your patience as we continue to monitor this situation and work to resolve the delays.
  • Time: Feb. 22, 2023, 6:59 p.m.
    Status: Monitoring
    Update: One of our vendors is experiencing an ongoing service delay. As a result, some emails from the CallRail app are intermittently delayed.
  • Time: Feb. 21, 2023, 9:54 p.m.
    Status: Monitoring
    Update: The vendor has implemented a fix, but is still experiencing degraded performance. We will continue to monitor and update as we work to resolve this issue.
  • Time: Feb. 21, 2023, 8:23 p.m.
    Status: Monitoring
    Update: The vendor has implemented a fix. We will continue to monitor to verify that all issues remain resolved.
  • Time: Feb. 21, 2023, 6:50 p.m.
    Status: Monitoring
    Update: The vendor has identified the issue and a fix is being implemented. We will update again once we've verified all issues have been resolved.
  • Time: Feb. 21, 2023, 4:53 p.m.
    Status: Monitoring
    Update: The issue has been identified, and we are continuing to monitor the situation and assess customer impact.
  • Time: Feb. 21, 2023, 3:32 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 21, 2023, 3:04 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Feb. 16, 2023, 5:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 16, 2023, 4:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 16, 2023, 4:21 p.m.
    Status: Investigating
    Update: We're aware that the dashboard and application are unavailable right now. Calls are routing successfully if they are not routed to Lead Center Agents and Teams. As the application is currently unavailable, Lead Center Agents & Teams are unable to answer calls.

Updates:

  • Time: Jan. 30, 2023, 8:58 p.m.
    Status: Resolved
    Update: We have resolved both issues and have plans in place for data cleanup and future prevention.
  • Time: Jan. 30, 2023, 8:44 p.m.
    Status: Monitoring
    Update: Our team added resources and the queues are returning to normal. However, we did notice that number creation is experiencing issues, so adding that to the list of degraded services here for transparency.
  • Time: Jan. 30, 2023, 8:24 p.m.
    Status: Monitoring
    Update: Due to some processing queue backups, we are experiencing delays to integration events, especially events triggered post-call.

Updates:

  • Time: Jan. 25, 2023, 10:21 p.m.
    Status: Resolved
    Update: Website pools and source tracking should be routing correctly. Integration events are also routing at this time.
  • Time: Jan. 25, 2023, 9:56 p.m.
    Status: Investigating
    Update: We're aware that processing of all integration events, including Webhooks, has been delayed by this event. We'll continue to keep everyone up-to-date.
  • Time: Jan. 25, 2023, 9:36 p.m.
    Status: Investigating
    Update: The team has found a few leads that we are still investigating regarding source tracking numbers not working and additional routing issues.
  • Time: Jan. 25, 2023, 8:38 p.m.
    Status: Investigating
    Update: We're investigating an issue where newly created website pools and source tracking numbers may not contain phone numbers, and if they do contain phone numbers those numbers may not be routing correctly.

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Frequently Asked Questions - CallRail

Is there a CallRail outage?
The current status of CallRail is: Systems Active
Where can I find the official status page of CallRail?
The official status page for CallRail is here
How can I get notified if CallRail is down or experiencing an outage?
To get notified of any status changes to CallRail, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CallRail every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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