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Is there an CallRail outage?

CallRail status: Systems Active

Last checked: 6 minutes ago

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CallRail outages and incidents

Outage and incident data over the last 30 days for CallRail.

There have been 2 outages or incidents for CallRail in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CallRail

Outlogger tracks the status of these components for Xero:

Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active
Component Status
Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active

Latest CallRail outages and incidents.

View the latest incidents for CallRail and check for official updates:

Updates:

  • Time: March 12, 2024, 5:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 12, 2024, 3:51 p.m.
    Status: Monitoring
    Update: HubSpot is reporting disruptions to several of its services: https://status.hubspot.com/ Customers using CallRail's HubSpot Integration may experience degraded service or intermittent failures due to issues with the upstream provider. Customers may also experience issues configuring or authorizing the HubSpot Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored.

Updates:

  • Time: March 5, 2024, 8:43 p.m.
    Status: Resolved
    Update: Meta/Facebook has resolved any impacted functionality: https://metastatus.com/
  • Time: March 5, 2024, 4:32 p.m.
    Status: Identified
    Update: Meta/Facebook are reporting disruptions to several of their services: https://metastatus.com/?ref=dfc Customers using CallRail's Facebook Integration may experience degraded service or intermittent failures due to issues with the upstream provider. Customers may also experience issues configuring or authorizing the Facebook Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored.

Updates:

  • Time: Feb. 7, 2024, 4:37 p.m.
    Status: Resolved
    Update: The incident is resolved. We were able to restore functionality and set the state to Active for the majority of impacted integrations. However, we do recommend logging in to your CallRail dashboard to verify the current status of your integration. You may need to manually upload or backfill records for calls, texts, and form submissions that occurred while the issue was live.
  • Time: Feb. 7, 2024, 3:29 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Impacted customers are able to re-authorize to restore their failed HubSpot integrations.
  • Time: Feb. 7, 2024, 3 p.m.
    Status: Identified
    Update: We are aware of an issue impacting some customers using our HubSpot integration, causing it to fail. The issue has been identified and a fix is underway.

Updates:

  • Time: Feb. 1, 2024, 5:19 p.m.
    Status: Resolved
    Update: The earlier incident regarding CallRail Web Application sign-in issues is now resolved. We appreciate your patience.
  • Time: Jan. 31, 2024, 11:55 p.m.
    Status: Monitoring
    Update: We are actively monitoring reports of sign in issues. If you continue to have issues please visit https://app.callrail.com/authenticate/sign_out before trying to login again.
  • Time: Jan. 31, 2024, 9:31 p.m.
    Status: Investigating
    Update: We are receiving reports from a small subset of users with login issues. We are actively working on a resolution and apologize for any disruptions you are experiencing related to this issue. In the meantime, visit https://app.callrail.com/authenticate/sign_out before trying to login again.

Updates:

  • Time: Dec. 4, 2023, 9:47 p.m.
    Status: Resolved
    Update: The earlier incident regarding stuck Lead Center calls is now resolved. We appreciate your patience.
  • Time: Dec. 4, 2023, 9:09 p.m.
    Status: Monitoring
    Update: We have implemented a fix for the Lead Center status issue. We are continuing to monitor the situation to ensure the issue is resolved and agents are no longer stuck in “busy” status. We sincerely apologize for any disruption this issue may have caused.
  • Time: Dec. 4, 2023, 8:11 p.m.
    Status: Investigating
    Update: We are receiving scattered reports of Lead Center agents being stuck in “busy” status and being unable to hang up. Your ability to place and receive calls is of critical importance to us at CallRail. We are actively working on a resolution and apologize for any disruptions you are experiencing related to this issue.

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Frequently Asked Questions - CallRail

Is there a CallRail outage?
The current status of CallRail is: Systems Active
Where can I find the official status page of CallRail?
The official status page for CallRail is here
How can I get notified if CallRail is down or experiencing an outage?
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