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Is there an CallRail outage?

CallRail status: Systems Active

Last checked: 23 seconds ago

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CallRail outages and incidents

Outage and incident data over the last 30 days for CallRail.

There have been 2 outages or incidents for CallRail in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CallRail

Outlogger tracks the status of these components for Xero:

Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active
Component Status
Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active

Latest CallRail outages and incidents.

View the latest incidents for CallRail and check for official updates:

Updates:

  • Time: Dec. 4, 2023, 7:38 p.m.
    Status: Resolved
    Update: The earlier incident regarding report generation is now resolved. We appreciate your patience.
  • Time: Dec. 4, 2023, 5:27 p.m.
    Status: Monitoring
    Update: Exports of CallRail reports are now loading normally for those accessing them via both browser and email. We are actively monitoring the issue to ensure report exports continue to load normally.
  • Time: Dec. 4, 2023, 4:30 p.m.
    Status: Investigating
    Update: We have identified an issue with exports of CallRail reports failing for those accessing them via both browser and email. We are actively working to resolve the issue. We apologize for any inconvenience this may cause.

Updates:

  • Time: Dec. 2, 2023, 7:16 a.m.
    Status: Resolved
    Update: As of 1:36am EST, error rates have returned to normal and all calls are routing normally. This issue has been resolved.
  • Time: Dec. 2, 2023, 6:35 a.m.
    Status: Monitoring
    Update: We are continuing to monitor systemwide performance. Performance continues to improve however we are still experiencing elevated error rates for call routing.
  • Time: Dec. 2, 2023, 5:21 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 2, 2023, 5:14 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: Oct. 25, 2023, 8:21 p.m.
    Status: Resolved
    Update: Our transcript provider has confirmed that transcripts are being processed at normal times.
  • Time: Oct. 25, 2023, 6:15 p.m.
    Status: Monitoring
    Update: Internal monitoring indicates transcript availability has recovered and should be operating as expected. We will continue to monitor until we receive confirmation from the upstream provider.
  • Time: Oct. 25, 2023, 5:16 p.m.
    Status: Monitoring
    Update: Due to an issue with one of our upstream providers, we are currently experiencing delays in transcriptions and related Conversation Intelligence features. You may see delays in retrieving transcriptions in the app UI. Call notifications, webhooks, and other integrations that typically send transcription data may be sent without that data until the issue is resolved

Updates:

  • Time: Oct. 5, 2023, 5:44 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 5, 2023, 4:50 p.m.
    Status: Investigating
    Update: Due to an issue with one of our upstream providers, we are currently experiencing delays in call recordings, transcriptions, and related Conversation Intelligence features. You may see delays in retrieving recordings and transcriptions in the app UI. Call notifications, webhooks, and other integrations that typically send recordings and transcriptions may be sent without that data until the issue is resolved

Updates:

  • Time: Oct. 5, 2023, 2:56 a.m.
    Status: Resolved
    Update: From 9:30 pm to 10:00 pm Eastern time, planned maintenance activity resulted in an unanticipated delay in processing call events. During this time, access to call recordings and notifications was delayed, Lead Center users did not receive full caller context data, and some manual changes to call records (via the web application or the API) failed and returned errors. Processing of those events has now caught up, and call recordings and notifications for the impacted calls have been delivered.

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Frequently Asked Questions - CallRail

Is there a CallRail outage?
The current status of CallRail is: Systems Active
Where can I find the official status page of CallRail?
The official status page for CallRail is here
How can I get notified if CallRail is down or experiencing an outage?
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