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Is there an CallRail outage?

CallRail status: Systems Active

Last checked: 4 minutes ago

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CallRail outages and incidents

Outage and incident data over the last 30 days for CallRail.

There have been 2 outages or incidents for CallRail in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CallRail

Outlogger tracks the status of these components for Xero:

Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active
Component Status
Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active

Latest CallRail outages and incidents.

View the latest incidents for CallRail and check for official updates:

Updates:

  • Time: Sept. 26, 2023, 5:19 p.m.
    Status: Resolved
    Update: The issue from this morning has been resolved. Thank you for your patience.
  • Time: Sept. 26, 2023, 2:41 p.m.
    Status: Monitoring
    Update: A fix has been implemented for the earlier Trial Signup issue and we are now monitoring.
  • Time: Sept. 26, 2023, 2:12 p.m.
    Status: Investigating
    Update: We have identified an issue with customers starting trials. We are actively working to resolve the issue. We apologize for any inconvenience this may cause. We encourage you to reach out to support or your account manager so that they can help and circle back with you once the issue is resolved.

Updates:

  • Time: Sept. 20, 2023, 10:18 p.m.
    Status: Resolved
    Update: This incident has been resolved. All source attribution and UTM data is now available.
  • Time: Sept. 20, 2023, 8:04 p.m.
    Status: Identified
    Update: We are aware of and addressing an issue delaying or interrupting availability of website visit data to derive call attribution. We apologize for the delay, during which source attribution and UTM data for new first time calls to website trackers may be unavailable. We will update as the delayed data is reprocessed.

Updates:

  • Time: Sept. 13, 2023, 6:01 p.m.
    Status: Resolved
    Update: This incident has been resolved. All number and form creations and edits should now be in effect.
  • Time: Sept. 13, 2023, 4:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 13, 2023, 2:44 p.m.
    Status: Investigating
    Update: There is a delay in reflecting changes to number swaps: new numbers and edited numbers will not start swapping immediately, and edits to swapping rules for existing numbers will not be immediately in effect. New custom forms will also not be visible immediately. Existing numbers are still swapping normally at this time and are not experiencing delays. Existing custom forms are still tracking normally. We are actively working to resolve this issue. We apologize for any inconvenience this may cause.

Updates:

  • Time: Sept. 6, 2023, 9:44 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 6, 2023, 9:01 p.m.
    Status: Monitoring
    Update: Our third-party provider's fix was successful and we are no longer seeing delays in receiving caller ID information. However, we continue to actively monitor the situation. We apologize for any inconvenience this incident may have caused.
  • Time: Sept. 6, 2023, 6:26 p.m.
    Status: Monitoring
    Update: Our third-party provider has implemented a fix. We are still seeing some delays in caller ID information and are actively monitoring the situation. We apologize for any inconvenience this may cause.
  • Time: Sept. 6, 2023, 4:13 p.m.
    Status: Investigating
    Update: We are currently experiencing a delay in receiving caller ID information from our 3rd party identity resolution provider. Only Lead Center customers are affected at this time. Calls are unaffected and routing as expected.

Updates:

  • Time: Sept. 1, 2023, 3:44 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 1, 2023, 3:03 a.m.
    Status: Identified
    Update: Outbound SMS communications may be temporarily delayed or unavailable for a short time for customers fully registered with the Campaign Registry due to maintenance associated with 10DLC regulations

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Frequently Asked Questions - CallRail

Is there a CallRail outage?
The current status of CallRail is: Systems Active
Where can I find the official status page of CallRail?
The official status page for CallRail is here
How can I get notified if CallRail is down or experiencing an outage?
To get notified of any status changes to CallRail, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CallRail every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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