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Is there an CallRail outage?

CallRail status: Systems Active

Last checked: a minute ago

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CallRail outages and incidents

Outage and incident data over the last 30 days for CallRail.

There have been 2 outages or incidents for CallRail in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CallRail

Outlogger tracks the status of these components for Xero:

Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active
Component Status
Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active

Latest CallRail outages and incidents.

View the latest incidents for CallRail and check for official updates:

Updates:

  • Time: Aug. 11, 2023, 1:56 p.m.
    Status: Resolved
    Update: The issue has been resolved. Calls are continuing to route as expected. Call recordings and call statuses are now up to date.
  • Time: Aug. 11, 2023, 2:37 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 11, 2023, 1:47 a.m.
    Status: Identified
    Update: The issue has been identified. Calls are now routing as expected. Some call recordings and call status' will be resolved once call maintenance is complete.
  • Time: Aug. 11, 2023, 1:03 a.m.
    Status: Investigating
    Update: We have redirected all call handling to our backup data center. The majority of calls are routing correctly. A small number of LeadCenter agents may still be unable to receive calls, and our team continues to investigate this issue.
  • Time: Aug. 11, 2023, 12:40 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 11, 2023, 12:33 a.m.
    Status: Investigating
    Update: We’re aware that a portion of call are not routing and the team is investigating.

Updates:

  • Time: July 11, 2023, 3:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 10, 2023, 10:38 p.m.
    Status: Monitoring
    Update: The issue with Cost-Per-Lead data reporting has been fixed. We are currently monitoring the backfill of any missing Cost-Per-Lead data during this time period and will update once that is complete.
  • Time: July 10, 2023, 6:36 p.m.
    Status: Identified
    Update: The issue has been identified and we are currently implementing a fix.
  • Time: July 10, 2023, 3:03 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where new Cost-Per-Lead data is not being accurately reported. We'll update with more information as it becomes available.

Updates:

  • Time: July 5, 2023, 7:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 5, 2023, 5:13 p.m.
    Status: Monitoring
    Update: The vendor has implemented a fix and we are monitoring transcriptions as they continue to process.
  • Time: July 5, 2023, 4:34 p.m.
    Status: Identified
    Update: Our monitoring has revealed increased delays in call transcript availability. Our upstream vendor has identified the issue and is working on a fix. Customers with email notifications for calls will see some of those emails arrive without call transcripts (in order to ensure notifications arrive in a timely fashion), but transcripts will be available in the dashboard when the issue has been resolved. Automation rules dependent on transcript analysis will also be delayed.

Updates:

  • Time: June 21, 2023, 3:15 p.m.
    Status: Resolved
    Update: Our teams are confident this issue is resolved. All call log data and recordings should be fully restored. All systems are functional and in a healthy state. We thank you for your patience as we processed the delayed recordings and data in the call log and apologize for any inconvenience this has caused.
  • Time: June 20, 2023, 4:19 p.m.
    Status: Monitoring
    Update: We are confident that the ongoing issue has now been resolved and all systems are functioning as expected. Missing data and recordings from this morning have been restored. We have teams working to restore log data for calls that were placed between 9:00am and 12:30pm EDT on Monday June 19th, 2023. We expect to make another update to this incident no later than 24 hours from now.
  • Time: June 20, 2023, 3:04 p.m.
    Status: Monitoring
    Update: We are monitoring new reports this morning of issues with intermittent slow updates of call statuses and call connection issues for some of our Lead Center customers. Our engineers have identified the issue and implemented a solution. We believe the problem to be resolved, but will continue to monitor.
  • Time: June 19, 2023, 10:27 p.m.
    Status: Monitoring
    Update: The incident from earlier today has been resolved and all systems are functioning as expected. We have teams working to restore log data for calls that were placed between 9:00am and 12:30pm EDT on Monday June 19th, 2023. We expect to make another update to this incident no later than 24 hours from now.
  • Time: June 19, 2023, 8:19 p.m.
    Status: Monitoring
    Update: Our engineers are actively working on restoring the call log data. We will post updates as we learn more.
  • Time: June 19, 2023, 6:46 p.m.
    Status: Monitoring
    Update: The main issue is resolved. Our engineers are continuing to work to populate missing call log data. We will post updates as they become available.
  • Time: June 19, 2023, 5:29 p.m.
    Status: Monitoring
    Update: Our engineers have implemented a solution and are continuing to monitor the situation. We will post updates as we learn more.
  • Time: June 19, 2023, 5:07 p.m.
    Status: Identified
    Update: Our engineers believe to have identified the root cause of this issue and are working on implementing a fix. We will post updates as they become available.
  • Time: June 19, 2023, 4:11 p.m.
    Status: Investigating
    Update: Our engineers are continuing to troubleshoot this issue.
  • Time: June 19, 2023, 3:30 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and will post updates as we learn more.
  • Time: June 19, 2023, 2:28 p.m.
    Status: Investigating
    Update: We are investigating issues with intermittent slow update of call statuses for all customers, and call connection issues for some of our Lead Center customers. We are actively working to resolve this issue. In the meantime, your calls will continue to be tracked, but attribution data may not be available in real-time, and some calls may appear to persist in an 'in progress' state after the call has ended. We apologize for any inconvenience this may cause.

Updates:

  • Time: June 13, 2023, 10:44 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 13, 2023, 9:22 p.m.
    Status: Monitoring
    Update: Errors are clearing and calls are routing normally again. Calls that were routed during the incident may continue to show as "in progress" for up to two hours after they have completed. Recording processing and transcriptions for those calls will be delayed. Free trial sign-ups are also operational again. We will continue to monitor.
  • Time: June 13, 2023, 9:04 p.m.
    Status: Monitoring
    Update: We are temporarily routing all calls using our backup routing system. Calls will route successfully, however an increased number of calls will temporarily show as "in progress" in the CallRail dashboard after they are complete. Processing of those recordings and transcriptions will also be delayed. Lead Center call queues are failing to route calls during this mitigating action.
  • Time: June 13, 2023, 8:45 p.m.
    Status: Monitoring
    Update: We are continuing to monitor. We are seeing an improvement in error rates but some calls are still not successfully routing.
  • Time: June 13, 2023, 8:24 p.m.
    Status: Monitoring
    Update: We are continuing to monitor. New CallRail trial sign ups are also effected.
  • Time: June 13, 2023, 8:19 p.m.
    Status: Monitoring
    Update: We continue to experience elevated error rates related to this issue at our provider.
  • Time: June 13, 2023, 7:37 p.m.
    Status: Monitoring
    Update: We've identified an issue at a hosting provider, however our backup call routing system is correctly routing calls. The hosting provider has identified and deployed a fix. A small number of calls that occurred during this period may continue to show as "in progress" temporarily. We will continue to monitor.
  • Time: June 13, 2023, 7:12 p.m.
    Status: Investigating
    Update: We are currently investigating elevated error rates from our call routing system.

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Frequently Asked Questions - CallRail

Is there a CallRail outage?
The current status of CallRail is: Systems Active
Where can I find the official status page of CallRail?
The official status page for CallRail is here
How can I get notified if CallRail is down or experiencing an outage?
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