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Is there an CallTrackingMetrics outage?

CallTrackingMetrics status: Minor Outage

Last checked: 4 minutes ago

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CallTrackingMetrics outages and incidents

Outage and incident data over the last 30 days for CallTrackingMetrics.

There have been 1 outages or incidents for CallTrackingMetrics in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CallTrackingMetrics

Outlogger tracks the status of these components for Xero:

Application Availability Minor Outage
AWS cloudFront Active
AWS route53 Active
REST API Active
Incoming Client Calls Active
Incoming Phone Calls Active
Outgoing Client Calls Active
Outgoing Phone Calls Active
Plivo Endpoint calls (SIP) Active
Plivo SIP Registrar Active
Plivo Voice, Africa Active
Plivo Voice, Asia Active
Plivo Voice, Europe Active
Plivo Voice, North America Active
Plivo Voice, Oceania Active
Plivo Voice, South America Active
Secondary Carrier Inbound Phone Calls Active
Twilio Client Mobile Active
Twilio Conferencing Active
Twilio Outgoing SIP Calls Active
Twilio Queue Active
Twilio Recordings Active
Twilio TwiML Active
Twilio Voice, APAC Active
Twilio Voice, Europe Active
Twilio Voice, Latin America Active
Twilio Voice, Middle East & Africa Active
Twilio Voice, North America Maintenance
Twilio WebRTC Active
Google Analytics Active
Google Cloud Platform Identity & Access Management Active
Google Cloud Platform Identity & Security Active
Notifications Active
SendGrid API Active
SendGrid API v3 Active
SendGrid SMTP Active
Authorize.net Active
Stripe API Active
Plivo Account & Phone Number APIs Active
Plivo Number Lookup API Active
Twilio Phone Numbers Active
Call Post Processing Active
Softphone Active
Incoming Text Messages Active
Plivo Longcode SMS, USA & Canada Active
Plivo MMS API Active
Plivo MMS, USA & Canada Active
Plivo SMS, Africa Active
Plivo SMS API Active
Plivo SMS, Asia Active
Plivo SMS, Europe Active
Plivo SMS, Mexico & South America Active
Plivo SMS, Oceania Active
Plivo Toll-free SMS, USA & Canada Active
Twilio Incoming MMS Performance Issues
Twilio MMS Long Code, North America Active
Twilio MMS Short Code, North America Active
Twilio MMS Toll-Free Active
Twilio Outgoing MMS Performance Issues
Twilio Outgoing SMS Active
Twilio PROGRAMMABLE CHAT Active
Twilio PROGRAMMABLE FAX Active
Twilio SMS, APAC Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Twilio SMS, Europe Active
Twilio SMS, Latin America Active
Twilio SMS Long Code, North America Active
Twilio SMS, Middle East & Africa Performance Issues
Twilio SMS Short Code, North America Active
Twilio SMS Toll-Free, North America Active
Component Status
Application Availability Minor Outage
Active
AWS cloudFront Active
AWS route53 Active
Active
REST API Active
Maintenance
Incoming Client Calls Active
Incoming Phone Calls Active
Outgoing Client Calls Active
Outgoing Phone Calls Active
Plivo Endpoint calls (SIP) Active
Plivo SIP Registrar Active
Plivo Voice, Africa Active
Plivo Voice, Asia Active
Plivo Voice, Europe Active
Plivo Voice, North America Active
Plivo Voice, Oceania Active
Plivo Voice, South America Active
Secondary Carrier Inbound Phone Calls Active
Twilio Client Mobile Active
Twilio Conferencing Active
Twilio Outgoing SIP Calls Active
Twilio Queue Active
Twilio Recordings Active
Twilio TwiML Active
Twilio Voice, APAC Active
Twilio Voice, Europe Active
Twilio Voice, Latin America Active
Twilio Voice, Middle East & Africa Active
Twilio Voice, North America Maintenance
Twilio WebRTC Active
Active
Google Analytics Active
Google Cloud Platform Identity & Access Management Active
Google Cloud Platform Identity & Security Active
Active
Notifications Active
SendGrid API Active
SendGrid API v3 Active
SendGrid SMTP Active
Active
Authorize.net Active
Stripe API Active
Active
Plivo Account & Phone Number APIs Active
Plivo Number Lookup API Active
Twilio Phone Numbers Active
Active
Call Post Processing Active
Active
Softphone Active
Performance Issues
Incoming Text Messages Active
Plivo Longcode SMS, USA & Canada Active
Plivo MMS API Active
Plivo MMS, USA & Canada Active
Plivo SMS, Africa Active
Plivo SMS API Active
Plivo SMS, Asia Active
Plivo SMS, Europe Active
Plivo SMS, Mexico & South America Active
Plivo SMS, Oceania Active
Plivo Toll-free SMS, USA & Canada Active
Twilio Incoming MMS Performance Issues
Twilio MMS Long Code, North America Active
Twilio MMS Short Code, North America Active
Twilio MMS Toll-Free Active
Twilio Outgoing MMS Performance Issues
Twilio Outgoing SMS Active
Twilio PROGRAMMABLE CHAT Active
Twilio PROGRAMMABLE FAX Active
Twilio SMS, APAC Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Twilio SMS, Europe Active
Twilio SMS, Latin America Active
Twilio SMS Long Code, North America Active
Twilio SMS, Middle East & Africa Performance Issues
Twilio SMS Short Code, North America Active
Twilio SMS Toll-Free, North America Active

Latest CallTrackingMetrics outages and incidents.

View the latest incidents for CallTrackingMetrics and check for official updates:

Updates:

  • Time: Nov. 23, 2024, 4:02 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 23, 2024, 12:49 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 23, 2024, 12:09 a.m.
    Status: Identified
    Update: We've identified the cause, and have implemented a fix towards full recovery.
  • Time: Nov. 22, 2024, 11:36 p.m.
    Status: Investigating
    Update: We are aware of intermittent errors occurring on the service. Our incident response team is investigating.

Updates:

  • Time: Nov. 4, 2024, 6:32 p.m.
    Status: Resolved
    Update: At approximately 1:19 pm EST on November 4, 2024 a brief period of very isolated issues connecting to https://app.calltrackingmetrics.com was experienced by a small subset of our users. Remediation actions were swift and the site recovered to normal operation at 1:26 pm EST.

Updates:

  • Time: Sept. 11, 2024, 12:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 11, 2024, 2:13 a.m.
    Status: Monitoring
    Update: We have been working with our upstream provider and they have deployed a resolution to the issue. The issue is being tracked here by Twilio: https://status.twilio.com/ We will continue to post updates as we monitor the recovery.
  • Time: Sept. 11, 2024, 2 a.m.
    Status: Identified
    Update: Our upstream provider has identified the issue and is working on a fix. We are seeing restoration.
  • Time: Sept. 11, 2024, 1:38 a.m.
    Status: Identified
    Update: We have identified the issue is related to device authentication from our upstream voice provider. It is only affecting softphone and chat connections. We have found that the issue is intermittent and with jwt access tokens and that that refreshing and retrying can get through. We are actively working on a resolution with our provider.
  • Time: Sept. 11, 2024, 1:22 a.m.
    Status: Investigating
    Update: We are currently investigating intermittent reports of customers having difficulty accessing our softphone. Some clients are able to authenticate but others are being affected by an issue with our upstream voice provider. We are actively working with them now
  • Time: Sept. 11, 2024, 12:50 a.m.
    Status: Investigating
    Update: We are currently investigating intermittent reports of customers having difficulty accessing our softphone. This is not affecting all regions. We will report back shortly.

Updates:

  • Time: June 11, 2024, 6:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 11, 2024, 6:51 p.m.
    Status: Monitoring
    Update: All affected systems are operational.
  • Time: June 11, 2024, 6:37 p.m.
    Status: Monitoring
    Update: Session data is mostly restored. Session data is still delayed in the US-West areas.
  • Time: June 11, 2024, 6:05 p.m.
    Status: Monitoring
    Update: We are seeing recovery in most of the affected areas and continue to monitor our systems. Session data is still delayed.
  • Time: June 11, 2024, 5:49 p.m.
    Status: Identified
    Update: Our Salesforce integration has recovered. Delays in transcriptions, and email and text notifications are delayed but improving. Session data recovery continues.
  • Time: June 11, 2024, 5:47 p.m.
    Status: Identified
    Update: Our Salesforce integration is delayed but improving. Transcriptions are delayed Email and text notification are delayed but improving. Session Data recovery still continues.
  • Time: June 11, 2024, 5:38 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: June 11, 2024, 5:27 p.m.
    Status: Investigating
    Update: We are aware of issues currently affecting the indexing of tracking session data that might affect call routing that depends on the presence of that data. There will also be delays in this information showing in the call log and delayed indexing of the calls. Our technical parter is working on identifying the cause of the issue.

Updates:

  • Time: April 22, 2024, 4:53 p.m.
    Status: Resolved
    Update: All issues affecting the normal operation of inbound and outbound calls have been identified and resolved.
  • Time: April 22, 2024, 4:32 p.m.
    Status: Investigating
    Update: Currently, the baseline call functionality has been restored and is operating normally. Users should experience no issues with standard voice calls. Our team is working diligently to resolve any residual issues to minimize any disruption to our users. We will provide another update in 30 minutes or as soon as more information becomes available.
  • Time: April 22, 2024, 4:02 p.m.
    Status: Investigating
    Update: Our technical partners continue investigating a service interruption affecting Twilio Voice services, impacting both inbound and outbound calls, including calls with Flex Services. Customers may experience degraded audio quality or difficulties connecting new calls. Their engineering team is actively working on identifying and resolving the cause. We aim to provide another update within 1 hour or as soon as more information becomes available. - We were seeing some recovery, but want to reflect the true status of the issue.
  • Time: April 22, 2024, 3:28 p.m.
    Status: Monitoring
    Update: We have observed increased normal operation of our the softphone and are monitoring performance.
  • Time: April 22, 2024, 3:10 p.m.
    Status: Investigating
    Update: Our technical partners continue to investigate the cause of the issue affecting inbound and outbound calls within CTM.
  • Time: April 22, 2024, 2:45 p.m.
    Status: Investigating
    Update: Our upstream provider has made us aware of issue that are affecting the proper operation of CTM. They have assured us that all available resources are working to resolve the issue in a priority manner. Currently, there is no timeframe for resolution.

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Frequently Asked Questions - CallTrackingMetrics

Is there a CallTrackingMetrics outage?
The current status of CallTrackingMetrics is: Minor Outage
Where can I find the official status page of CallTrackingMetrics?
The official status page for CallTrackingMetrics is here
How can I get notified if CallTrackingMetrics is down or experiencing an outage?
To get notified of any status changes to CallTrackingMetrics, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CallTrackingMetrics every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does CallTrackingMetrics do?
This service tracks and attributes leads from various platforms, providing comprehensive data for confident marketing decisions.

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