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Is there an CallTrackingMetrics outage?

CallTrackingMetrics status: Minor Outage

Last checked: 53 seconds ago

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CallTrackingMetrics outages and incidents

Outage and incident data over the last 30 days for CallTrackingMetrics.

There have been 0 outages or incidents for CallTrackingMetrics in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CallTrackingMetrics

Outlogger tracks the status of these components for Xero:

Application Availability Active
AWS cloudFront Active
AWS route53 Active
REST API Active
Incoming Client Calls Active
Incoming Phone Calls Active
Outgoing Client Calls Active
Outgoing Phone Calls Active
Plivo Endpoint calls (SIP) Active
Plivo SIP Registrar Active
Plivo Voice, Africa Active
Plivo Voice, Asia Active
Plivo Voice, Europe Active
Plivo Voice, North America Active
Plivo Voice, Oceania Active
Plivo Voice, South America Active
Secondary Carrier Inbound Phone Calls Active
Twilio Client Mobile Active
Twilio Conferencing Active
Twilio Outgoing SIP Calls Active
Twilio Queue Active
Twilio Recordings Active
Twilio TwiML Active
Twilio Voice, APAC Active
Twilio Voice, Europe Active
Twilio Voice, Latin America Active
Twilio Voice, Middle East & Africa Active
Twilio Voice, North America Active
Twilio WebRTC Active
Google Analytics Active
Google Cloud Platform Identity & Access Management Active
Google Cloud Platform Identity & Security Active
Notifications Active
SendGrid API Active
SendGrid API v3 Active
SendGrid SMTP Active
Authorize.net Active
Stripe API Active
Plivo Account & Phone Number APIs Active
Plivo Number Lookup API Active
Twilio Phone Numbers Active
Call Post Processing Active
Softphone Active
Incoming Text Messages Active
Plivo Longcode SMS, USA & Canada Active
Plivo MMS API Active
Plivo MMS, USA & Canada Active
Plivo SMS, Africa Active
Plivo SMS API Active
Plivo SMS, Asia Active
Plivo SMS, Europe Active
Plivo SMS, Mexico & South America Active
Plivo SMS, Oceania Active
Plivo Toll-free SMS, USA & Canada Active
Twilio Incoming MMS Active
Twilio MMS Long Code, North America Active
Twilio MMS Short Code, North America Active
Twilio MMS Toll-Free Active
Twilio Outgoing MMS Active
Twilio Outgoing SMS Active
Twilio PROGRAMMABLE CHAT Active
Twilio PROGRAMMABLE FAX Active
Twilio SMS, APAC Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Twilio SMS, Europe Active
Twilio SMS, Latin America Active
Twilio SMS Long Code, North America Active
Twilio SMS, Middle East & Africa Performance Issues
Twilio SMS Short Code, North America Active
Twilio SMS Toll-Free, North America Active
Component Status
Application Availability Active
Active
AWS cloudFront Active
AWS route53 Active
Active
REST API Active
Active
Incoming Client Calls Active
Incoming Phone Calls Active
Outgoing Client Calls Active
Outgoing Phone Calls Active
Plivo Endpoint calls (SIP) Active
Plivo SIP Registrar Active
Plivo Voice, Africa Active
Plivo Voice, Asia Active
Plivo Voice, Europe Active
Plivo Voice, North America Active
Plivo Voice, Oceania Active
Plivo Voice, South America Active
Secondary Carrier Inbound Phone Calls Active
Twilio Client Mobile Active
Twilio Conferencing Active
Twilio Outgoing SIP Calls Active
Twilio Queue Active
Twilio Recordings Active
Twilio TwiML Active
Twilio Voice, APAC Active
Twilio Voice, Europe Active
Twilio Voice, Latin America Active
Twilio Voice, Middle East & Africa Active
Twilio Voice, North America Active
Twilio WebRTC Active
Active
Google Analytics Active
Google Cloud Platform Identity & Access Management Active
Google Cloud Platform Identity & Security Active
Active
Notifications Active
SendGrid API Active
SendGrid API v3 Active
SendGrid SMTP Active
Active
Authorize.net Active
Stripe API Active
Active
Plivo Account & Phone Number APIs Active
Plivo Number Lookup API Active
Twilio Phone Numbers Active
Active
Call Post Processing Active
Active
Softphone Active
Performance Issues
Incoming Text Messages Active
Plivo Longcode SMS, USA & Canada Active
Plivo MMS API Active
Plivo MMS, USA & Canada Active
Plivo SMS, Africa Active
Plivo SMS API Active
Plivo SMS, Asia Active
Plivo SMS, Europe Active
Plivo SMS, Mexico & South America Active
Plivo SMS, Oceania Active
Plivo Toll-free SMS, USA & Canada Active
Twilio Incoming MMS Active
Twilio MMS Long Code, North America Active
Twilio MMS Short Code, North America Active
Twilio MMS Toll-Free Active
Twilio Outgoing MMS Active
Twilio Outgoing SMS Active
Twilio PROGRAMMABLE CHAT Active
Twilio PROGRAMMABLE FAX Active
Twilio SMS, APAC Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Twilio SMS, Europe Active
Twilio SMS, Latin America Active
Twilio SMS Long Code, North America Active
Twilio SMS, Middle East & Africa Performance Issues
Twilio SMS Short Code, North America Active
Twilio SMS Toll-Free, North America Active

Latest CallTrackingMetrics outages and incidents.

View the latest incidents for CallTrackingMetrics and check for official updates:

Updates:

  • Time: Oct. 31, 2023, 10:15 p.m.
    Status: Resolved
    Update: We observed elevated errors for approximately 1 hour . A process is running to transcribe all impacted recordings and workflows
  • Time: Oct. 31, 2023, 7:10 p.m.
    Status: Investigating
    Update: We are aware of problems with our transcription service. Our incident response team is investigating.

Updates:

  • Time: Oct. 16, 2023, 5:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 16, 2023, 3:49 p.m.
    Status: Monitoring
    Update: Between 11:34 and 11:42 ET we experienced intermittent failures when marking Smart Dialer calls as completed. This was due to a networking issue with a caching server. The issue is resolved and we are monitoring.
  • Time: Oct. 16, 2023, 3:47 p.m.
    Status: Identified
    Update: The issue has been identified and a fix has been implemented.

Updates:

  • Time: Oct. 11, 2023, 6:57 p.m.
    Status: Resolved
    Update: All Intelligence and Transcriptions that were recoverable have been recovered. Programmable Voice Recording and Intelligence services are operating normally at this time.
  • Time: Oct. 5, 2023, 7:56 p.m.
    Status: Monitoring
    Update: New Voice recordings are now operating normally; our upstream carrier is still investigating impact to recordings & transcriptions during the impact window.
  • Time: Oct. 5, 2023, 4:16 p.m.
    Status: Investigating
    Update: Our upstream provider has identified an issue causing some delays in recording availability. They are working to identify the cause.

Updates:

  • Time: Sept. 14, 2023, 6:34 p.m.
    Status: Resolved
    Update: Our vendor has identified and resolved the network issue affecting our marketing site. Our CallTrackingMetrics platform was never affected.
  • Time: Sept. 14, 2023, 5:39 p.m.
    Status: Identified
    Update: Our vendor is working on a networking issue. Our CallTrackingMetrics platform remains unaffected. To login you can go directly to https://app.calltrackingmetrics.com/
  • Time: Sept. 14, 2023, 5:23 p.m.
    Status: Investigating
    Update: Our marketing site is experiencing an outage. Our CallTrackingMetrics platform is unaffected. To login you can go directly to https://app.calltrackingmetrics.com/

Updates:

  • Time: July 3, 2023, 6:12 p.m.
    Status: Resolved
    Update: Services have been restored and operations are back to normal. Thank you for your patience.
  • Time: July 3, 2023, 5:50 p.m.
    Status: Monitoring
    Update: Root cause has been identified and mitigation steps have been implemented. We are still working on a full resolution and teams are monitoring error rates as they continue to improve.
  • Time: July 3, 2023, 5:33 p.m.
    Status: Investigating
    Update: We are aware of intermittent errors occurring on the service. Our incident response team is investigating.

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Frequently Asked Questions - CallTrackingMetrics

Is there a CallTrackingMetrics outage?
The current status of CallTrackingMetrics is: Minor Outage
Where can I find the official status page of CallTrackingMetrics?
The official status page for CallTrackingMetrics is here
How can I get notified if CallTrackingMetrics is down or experiencing an outage?
To get notified of any status changes to CallTrackingMetrics, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CallTrackingMetrics every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does CallTrackingMetrics do?
This service tracks and attributes leads from various platforms, providing comprehensive data for confident marketing decisions.

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